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Joakim Holm
Joakim Holm at Russ Darrow Mitsubishi

Joakim Holm | Page 5

Service Advisor

Russ Darrow Mitsubishi

W226S1700 WI-164
Waukesha, WI 53186

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4.8
83 Reviews
4.8

83 Reviews

Write a Review

83 Reviews of Joakim Holm

June 25, 2025

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Employee Rating

I always have a good experience here. They are fast and friendly. I would recommend them to anyone. More

by buhllinda0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 25, 2025

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

June 21, 2025

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Employee Rating

The service was awesome and fast! I received a video showing me how everything looked under the vehicle. Thank you for such great service! More

by dkh918
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 21, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

June 19, 2025

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Employee Rating

They are respectful of my car and me and take care of us in everyway More

by W4GRIFFIN
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 19, 2025

Russ Darrow Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com

June 14, 2025

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Employee Rating

It started off smooth and 5 stars until things came up missing in my vehicle and I reported and the manager Justin tried to threaten me. What does my middle console have to do with an oil change?!!! Emplo More

by LATASHAM412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 16, 2025

Russ Darrow Mitsubishi responded

Thank you for this feedback. We're very sorry to see that your boyfriend lost his marijuana cigarette. I reviewed our cameras and there was no sign of of any employee taking anything from the center console. we also conducted an interview with shop employees and again determined that there was no evidence of theft. My service manager did not threaten you. He offered to call the police so they can investigate an accusation of theft as well as the possibility that one of our employees had illegal substances on him. We offered because you were not satisfied with our determination that none of our employees had taken your boyfriends marijuana. I apologize that you are not satisfied in our results or possible solution.   Josh Kiscellus josh.kiscellus@russdarrow.com

Jun 17, 2025

Russ Darrow Mitsubishi responded

Thank you for this feedback. We're very sorry to see that your boyfriend lost his marijuana cigarette. I reviewed our cameras and there was no sign of of any employee taking anything from the center console. we also conducted an interview with shop employees and again determined that there was no evidence of theft. My service manager did not threaten you. He offered to call the police so they can investigate an accusation of theft as well as the possibility that one of our employees had illegal substances on him. We offered because you were not satisfied with our determination that none of our employees had taken your boyfriends marijuana. I apologize that you are not satisfied in our results or possible solution.  

June 11, 2025

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Employee Rating

The service is excellent on the video explain all you need to know about you car thanks again we are really happy More

by JALVAREZM73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 11, 2025

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

June 07, 2025

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Very timely. Personal was friendly. Clean.wish they could have done an Emissions test happy More

by valintine146
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2025

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

June 06, 2025

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They got me out in the timely manner and the service was good. They did a good job More

by ANTHONYADAMSEMS48
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rigo Sanchez

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Jun 06, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

June 05, 2025

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Employee Rating

The service desk the guys have been great but the last time the technician didn't do the oil change for my car and I lost 1/2 of oil change for my car More

by NELVEL048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 05, 2025

Russ Darrow Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

June 04, 2025

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Employee Rating

The staff at Russ Darrow Mitsubishi is awesome, these people go to distance to help you in any way they can. They are very professional and courteous every time I’m in. I find it to be a very enjoyable e More

by BORCHARDTP1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carolyn Gouthro, Justin Rupp, Rod Winklepleck, Brandon Sagan , Dima Aslanov, Ashley Buckmaster, Josh Kiscellus, Anthony Mendez, Robert Zillmer

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Jun 04, 2025

Russ Darrow Mitsubishi responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

June 04, 2025

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Employee Rating

I've been with you about 20 years. Good service and your people are good too! It never takes long on apps for service on my MIT either. More

by DEBB4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 04, 2025

Russ Darrow Mitsubishi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

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