Joanne Palmer
Joanne Palmer at Subaru of Utica

Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Joanne Palmer

August 01, 2025

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Employee Rating

Awesome service they are the best I have dealt with. Bravo! I will keep coming. More

by NBORELLI59
Service Price Transparency
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Recommend Dealer
Yes
Aug 01, 2025

Subaru of Utica responded

Thank you for your glowing review! It is a pleasure working with you, and we can't wait to welcome you back again in the future! See you next time at Subaru of Utica.

July 25, 2025

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The staff there are always pleasant and helpful when I come in. I brought my car from the dealership. They always are efficient! More

by FOREVRMORE86
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Jul 28, 2025

Subaru of Utica responded

Thank you for choosing Subaru of Utica! We are thrilled to hear our team is always efficient and helpful. Safe travels until next time!

July 22, 2025

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It was a busy day but Joanne and the other staff were friendly, helpful and timely--thank you! More

by JAMARTINEZ1
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Subaru of Utica responded

We are so pleased to hear that Joanne and the team provided helpful and timely service. Thank you for five stars and come again soon to Subaru of Utica!

July 19, 2025

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Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 13, 2025

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Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
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Recommend Dealer
Yes
Jul 14, 2025

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

June 27, 2025

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Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! More

by GREG_AUFFREY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

Jun 27, 2025

Subaru of Utica responded

Thank you for recognizing Joanne's professionalism at Subaru of Utica! We're proud to have her on our team and appreciate your feedback.

June 18, 2025

Dealership Rating
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As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
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Recommend Dealer
Yes
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 12, 2025

Dealership Rating
Employee Rating

Joanne Kept me informed Not sure who Nick is but have always received very good service More

by EMCROSSON2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Subaru of Utica responded

We love to hear that Joanne and the team at Subaru of Utica has consistently provided you with 5-star care! Thank you for your review and come again soon!

May 23, 2025

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Employee Rating

I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl More

by S.NEOU
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Salvatore Marsala

May 27, 2025

Subaru of Utica responded

We're so glad our team at Subaru of Utica could accommodate your urgent needs and get you back on the road quickly! Your kind words about our friendly staff mean a lot to us. Thank you for choosing us, and we're here whenever you need assistance in the future!

May 19, 2025

Dealership Rating
Employee Rating

Salvatore was very friendly to work with in making sure what we needed was done! More

by HOWECAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Subaru of Utica responded

It is great to see that Salvatore could get everything you needed done in a friendly manner! Thank you for five stars and visit us again soon at Subaru of Utica!

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