Joanne Palmer
Joanne Palmer at Subaru of Utica

Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
136 Reviews
4.8

136 Reviews

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136 Reviews of Joanne Palmer

May 23, 2025

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Employee Rating

I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl More

by S.NEOU
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Salvatore Marsala

May 27, 2025

Subaru of Utica responded

We're so glad our team at Subaru of Utica could accommodate your urgent needs and get you back on the road quickly! Your kind words about our friendly staff mean a lot to us. Thank you for choosing us, and we're here whenever you need assistance in the future!

May 19, 2025

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Salvatore was very friendly to work with in making sure what we needed was done! More

by HOWECAZ
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

Subaru of Utica responded

It is great to see that Salvatore could get everything you needed done in a friendly manner! Thank you for five stars and visit us again soon at Subaru of Utica!

April 29, 2025

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I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo More

by ARMOROFGOD456
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez

Apr 29, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica. We're glad to hear Joanne provided helpful service, but we're sorry about the issues you faced during your recall visit. Your feedback is important, and we'll make sure it reaches the right people so we can improve in the future. If there's anything else you'd like to discuss, please feel free to reach out!

April 21, 2025

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Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. More

by DJOLYO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Apr 21, 2025

Subaru of Utica responded

DJOLYO, we're delighted to hear that the team at Subaru of Utica has consistently provided you with friendly and courteous service. Thank you for your continued trust in us!

April 19, 2025

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Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. More

by TFSEARLES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 21, 2025

Subaru of Utica responded

We're glad to hear you appreciated the convenience of our drop-off service and video updates at Subaru of Utica! Thank you for sharing your experience, and we're here whenever you need us.

April 19, 2025

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Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to More

by BUCKWIE76
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2025

Subaru of Utica responded

Thank you for giving Subaru of Utica another chance! We're delighted to hear that Joanne and the team provided such a welcoming and efficient experience. It's great to know your visit was positive, and we appreciate your feedback!

April 19, 2025

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Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More

by LILL KENNEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Apr 21, 2025

Subaru of Utica responded

Lill, we're delighted to hear that Tyler and Joanne made your experience at Subaru of Utica a great one! Thanks for the kind words.

April 19, 2025

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Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 21, 2025

Subaru of Utica responded

We're delighted to hear that you consistently receive excellent service at Subaru of Utica! It's great to know our team meets your needs, whether you're on the go or enjoying a coffee in our waiting room. Thank you for sharing this feedback with us!

April 13, 2025

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Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More

by rongagejr
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Recommend Dealer
No
Apr 15, 2025

Subaru of Utica responded

We apologize for any frustration caused by the diagnostic fee. We aim to provide transparent and fair service, so your feedback is important to us. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

March 26, 2025

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Employee Rating

Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez

Mar 26, 2025

Subaru of Utica responded

Thank you for sharing your positive experience with the team at Subaru of Utica! We're delighted to hear that our service desk has consistently provided friendly and helpful assistance. We appreciate your support and look forward to serving you again in the future!

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