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Joanne Palmer
138 Reviews
138 Reviews
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138 Reviews of Joanne Palmer
June 18, 2025
As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More
by ANOCIR
Verified CustomerOther Employees Tagged: Tyler Davis, Vincent Gonzalez, Nick Orbinati, Tyler Basset
May 23, 2025
I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen online. I said that it was urgent and if there was any earlier appointments and they took my car in that same day and had it done before the end of the day. Super appreciative of the friendly staff and the great customer service! Thank you again! More
by S.NEOU
Other Employees Tagged: Nick Orbinati , Salvatore Marsala
April 29, 2025
I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall for 4/18. She was very helpful and courteous. I can’t say the same for Tyler when I came in for service for the Recall. I was extremely dissatisfied with the service he provided while my car was dropped off on 4/18 and was not finished till Tuesday 4/22. I had respond to that survey just 2 days ago and mentioned they forwarded these results to you Daniel. I also left my complete name as well from Ann larsen. To provide my phone nbr as well you can reach me at 3153357804.. thanks for reaching out. More
by ARMOROFGOD456
Other Employees Tagged: Tyler Davis, Vincent Gonzalez
April 21, 2025
Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. Staff is always friendly and courteous. Have been consistently pleased with services. More
by DJOLYO
Other Employees Tagged: Tyler Davis
April 19, 2025
Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. Thank you for the video showing repairs and possible future fixes that may be needed. More
by TFSEARLES
Other Employees Tagged: Nick Orbinati
April 19, 2025
Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A total turn around from when I was there last when it was Carbon's and I swore I would never return there again. So glad a friend convinced me to try Utica Subaru. More
by BUCKWIE76
April 19, 2025
Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More
by LILL KENNEY
Other Employees Tagged: Tyler Davis
April 19, 2025
Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More
by MONTECALVO
Other Employees Tagged: Vincent Gonzalez
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