Joanne Palmer

I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall for 4/18. She was very helpful and courteous. I can’t say the same for Tyler when I came in for service for the Recall. I was extremely dissatisfied with the service he provided while my car was dropped off on 4/18 and was not finished till Tuesday 4/22. I had respond to that survey just 2 days ago and mentioned they forwarded these results to you Daniel. I also left my complete name as well from Ann larsen. To provide my phone nbr as well you can reach me at 3153357804.. thanks for reaching out. More

by ARMOROFGOD456 Verified Customer Verified Customer

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Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. Staff is always friendly and courteous. Have been consistently pleased with services. More

by DJOLYO Verified Customer Verified Customer

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Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. Thank you for the video showing repairs and possible future fixes that may be needed. More

by TFSEARLES Verified Customer Verified Customer

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Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A total turn around from when I was there last when it was Carbon's and I swore I would never return there again. So glad a friend convinced me to try Utica Subaru. More

by BUCKWIE76 Verified Customer Verified Customer

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Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More

by LILL KENNEY Verified Customer Verified Customer

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Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO Verified Customer Verified Customer

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Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More

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Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE Verified Customer Verified Customer

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Everyone we have dealt with has been very curteous and professional. I would highly recommend my friends and family to you! professional. I would highly recommend my friends and family to you! More

by SRILEY50 Verified Customer Verified Customer

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Great service department! The staff is professional and knowledgeable. Appreciate the care that they take to make sure that my Ascent is in tip top shape! The staff is professional and knowledgeable. Appreciate the care that they take to make sure that my Ascent is in tip top shape! More

by DANICIA Verified Customer Verified Customer

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