Joanne Palmer
Joanne Palmer at Subaru of Utica

Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
146 Reviews
4.8

146 Reviews

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146 Reviews of Joanne Palmer

September 06, 2025

Dealership Rating
Employee Rating

Brought in our 2019 Outback for oil change & tire rotation. It was quick and the service man at the desk, Tyler, was great! We looked at new Outback’s. But unfortunately, my husband doesn’t thin More

by DYUENGER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 08, 2025

Subaru of Utica responded

Thank you for sharing your fantastic feedback about your recent visit to Subaru of Utica! We're so glad Tyler took excellent care of you during your service appointment. We're sorry to hear you're not loving the 2026 Outback, but whenever you’re ready to upgrade from your 2019, we’ll be here to help! Safe travels until then!

August 15, 2025

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Employee Rating

I PURCHASED A SUBARU A FEW WEEKS AGO AND THE STARTER WENT ON IT SO I HAD TO TAKE IT IN, JOANNE IN THE SERVICE DEPT WAS AWESOME, SHE WENT ABOVE AND BEYOND HELPING ME, I WOULD NOT RECOMMENT STEVE THE SALESMAN More

by sharonr4712
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: STEVE DEGRACE WOULD NOT RECOMMENT HIM

Aug 18, 2025

Subaru of Utica responded

Hi Sharon, We're pleased to hear Joanne provided you with exceptional service and appreciate your positive review! We do apologize for your sales experience as we always strive to provide service that meets our customers' needs. We will be sure to share your feedback with our team in order to improve our communication and encourage prompt and accurate assistance. Thank you for choosing Subaru of Utica. We look forward to welcoming you back for another 5-star service! Best, Michael Rich - General Manager - michaelrich@lithia.com

August 04, 2025

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Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2025

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

August 01, 2025

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Awesome service they are the best I have dealt with. Bravo! I will keep coming. More

by NBORELLI59
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Recommend Dealer
Yes
Aug 01, 2025

Subaru of Utica responded

Thank you for your glowing review! It is a pleasure working with you, and we can't wait to welcome you back again in the future! See you next time at Subaru of Utica.

July 25, 2025

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Employee Rating

The staff there are always pleasant and helpful when I come in. I brought my car from the dealership. They always are efficient! More

by FOREVRMORE86
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Jul 28, 2025

Subaru of Utica responded

Thank you for choosing Subaru of Utica! We are thrilled to hear our team is always efficient and helpful. Safe travels until next time!

July 22, 2025

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It was a busy day but Joanne and the other staff were friendly, helpful and timely--thank you! More

by JAMARTINEZ1
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Subaru of Utica responded

We are so pleased to hear that Joanne and the team provided helpful and timely service. Thank you for five stars and come again soon to Subaru of Utica!

July 19, 2025

Dealership Rating
Employee Rating

Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 13, 2025

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Employee Rating

Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
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Recommend Dealer
Yes
Jul 14, 2025

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

June 27, 2025

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Employee Rating

Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! More

by GREG_AUFFREY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

Jun 27, 2025

Subaru of Utica responded

Thank you for recognizing Joanne's professionalism at Subaru of Utica! We're proud to have her on our team and appreciate your feedback.

June 18, 2025

Dealership Rating
Employee Rating

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

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