Jody Smith
Jody Smith at Long Cadillac

Jody Smith

Service Advisor

Long Cadillac

218 Turnpike Rd. (Rt. 9)
Southborough, MA 01772

Contact Me
4.8
68 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

12 yrs, 2 mos

Specialties & Trainings

Bachelor of technology in Automotive

4.8

68 Reviews

Write a Review

68 Reviews of Jody Smith

October 04, 2025

Dealership Rating
Employee Rating

I bought my car there. Sales department is great service the vehicle their service is great. More

by RAM53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 03, 2025

Dealership Rating
Employee Rating

I have always had good service since the purchase of my car. Keep up the good work More

by Lucy lowre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker

September 12, 2025

Dealership Rating
Employee Rating

I was given excellent help understanding the many features of my car. My husband bought me this car just before he got sick and understanding how everything works has been a challenge but your servic More

by mcbouvier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 10, 2025

Dealership Rating
Employee Rating

I have been a Long Cadillac customer for over 10+ years and they have consistently met my needs. Always professional, courteous and knowledgeable. I rate their Customer Service at the top of my list at Lon More

by CAROL.SCHWAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox , Andrew

September 07, 2025

Dealership Rating
Employee Rating

Great dealership. Never felt pressured. All 3 times I have been we always have worked things out Daryll is outstanding understanding what I want and finds a vehicle More

by DRGJR61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 27, 2025

Dealership Rating
Employee Rating

Friendly and competent service. Reasonable pricing. Turn around. What more is there to say for a satisfied customer ? More

by martinpadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox, Bob Morse

July 17, 2025

Dealership Rating
Employee Rating

I have been a long Cadillac customer for over 20 years. The service center folks always take great care of my vehicles. Brian has been outstanding and I also deal with Jody who is phenomenal. They anticip More

by RLC01702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox

July 06, 2025

Dealership Rating
Employee Rating

I absolutely love Long Cadillac. The services guys are awesome and very helpful! Brian has always been amazing! More

by trcylebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker, Brian Wilcox

July 04, 2025

Dealership Rating
Employee Rating

Excellent dealership. They go above and beyond to help the costumer. Scott Barry is great at helping us with our Escalade! More

by paslinin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox, Bob Morse , Scott Barry

July 01, 2025

Dealership Rating
Employee Rating

After Long Cadillac failed to find the source of water in the car after a week, they called and said "you have to come get the car." This car is under factory warranty and they just refused to fix it. I ha More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 02, 2025

Long Cadillac responded

Jim, Thank you for your feedback and I am sorry to see that you are disappointed and experiencing problems. We are very familiar with your car as we sold and serviced the car since it was brand new with no complaints from the previous owner. As you are aware, we had your car for over a week, and performed several water leak tests over different days, pressurized the cabin and left the car out in heavy rain and there were no detectable leaks or musty smells that tend accompany water leaks. If you would like to discuss this matter further, please give us a call. Scott Barry Dealer Principal 508-683-1157

1
...

Dealership Inventory (113 Vehicles)

used 2024 Cadillac LYRIQ car, priced at $43,991
2024 Cadillac LYRIQ
used
Crystal White Tri-Coat exterior
Automatic
All-wheel Drive
new 2026 Cadillac VISTIQ car, priced at $80,515
2026 Cadillac VISTIQ
new
Black exterior
Automatic
All-wheel Drive
used 2025 Cadillac XT5 car, priced at $49,991
2025 Cadillac XT5
used
Stellar Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Cadillac XT5 car, priced at $51,090
2025 Cadillac XT5
new
Silver exterior
Automatic
All-wheel Drive
new 2025 Cadillac XT5 car, priced at $54,315
2025 Cadillac XT5
new
Red exterior
Automatic
All-wheel Drive
new 2025 Cadillac XT5 car, priced at $46,590
2025 Cadillac XT5
new
Silver exterior
Automatic
All-wheel Drive