Joe Alejandres | Page 4

The dealership has a high turn over rate, I went thru 4 individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F450 until I proved differently and showed up to the dealer. The dealership insulted me multiple times with my offer. Even After I proved the trade in value of my vehicle. 62k for 22 Denali 3500 full loaded Duramax with 23k miles(now listed for 87k) on their website. Tried several bait and switch tactics then told me the are making me great of a deal as I'm getting the truck at xplan pricing. I stated you aren't doing a thing for me, that's thru Ford not you. I was told by the salesman and finance manager not to leave a review if it's less than a 5. They lose their bonus. Salesmen specifically told me he lost his 4k bonus last month due to 1 out of 14 reviews being a 4. They should not tell customers to lie, this is a survey ment to be honest to. I ordered a truck and dealership had all my paperwork prior to arriving took 4 hours to finalize the deal. I didn't have to pick out a vehicle, get paperwork, wait for detail, etc. Dealership had my xplan pin, dl, insurance prior to my arrival. It should have been an hour at most. 445-830pm. They were closing down and couldn't refund my deposit, I had to remind them the next day. Lastly, they tried to jip me by telling me getting a spray in bed liner thru them will cost $1,000, I showed the build sheet of $595 and they said that's just Fords price it's $1,000. I called Park Fords service on my own its $700. I have went to many places in town and can get rhino or linex for under $600. This dealership is Shady and try to get money anyway they can even ask the buyer to lie for them. Sorry but you get honesty from me. Don't lie or ask customers to lie. Make the experience painless, a pre-ordered truck and came in with financing and they had all my info and trade info prior to arrival took 4 hours to close the deal. Still didn't get shown features, deposit returned, etc. Go elsewhere. More

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August 8th 2023 this dealer is playing games with customers. I've been in touch with the sales Agent Joe for a few to get a deal. The truck will be ready Wednesday 8th Joe said. This Morning I re customers. I've been in touch with the sales Agent Joe for a few to get a deal. The truck will be ready Wednesday 8th Joe said. This Morning I received a text, not even a call, that the truck was sold to somebody the sales Agent said. After We were in touch every single day waiting for a truck to be out from the services dep. I called to speak with sales manager Jim. He said the truck was sold to somebody who got all the paper done with financial before the truck got in servers. We can find a truck for you, he said at the end. How they let the sales Agent work with customers when something doesn't exist. They don't care about the customer's weather sales agent. Wasting time and trying to impress with deals that never works put me on hold for more than a week for a truck listing but was in services, I tried to work with number sending all info for my trading never received a quote for the trade, I tried to visit the dealer on sunday to work with number and close the deal and the lady on front desk said don't come because we can't close any deal until the truck is done in services dep. I had A super good reference for you Guys until today. I can wait to get a deal but with an honest dealer I don't trust you any more. More

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Excellent service. Chris-sales, Tony-processing, Kelly-customer service were all great. A special thanks to Joe-chauffeur for excellent service and his patience with Chris-sales, Tony-processing, Kelly-customer service were all great. A special thanks to Joe-chauffeur for excellent service and his patience with me at the airport. Well done! More

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The buying experience was amazing! Joe Alejandres was extremely knowledgeable about the vehicle we purchased and the financing was very easy to get with Ford Credit. We absolutely LOVE Joe Alejandres was extremely knowledgeable about the vehicle we purchased and the financing was very easy to get with Ford Credit. We absolutely LOVE our vehicle and we will definitely be back when we purchase another one. More

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Dealership is very welcoming and the people are very pleasant. Everyone is very eager to address any concerns and correct them. pleasant. Everyone is very eager to address any concerns and correct them. More

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I like how they treated me just one thing I did not like I turned in my van to be serviced for problem once they were done they said it was fixed but it was not but I am going in soon so they could do a com I turned in my van to be serviced for problem once they were done they said it was fixed but it was not but I am going in soon so they could do a complete check of my van to try and correct the problem More

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Very great people and experience, everyone was very honest which is admirable in a dealership. Joe and Shane were great. honest which is admirable in a dealership. Joe and Shane were great. More

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