Joe Alfano | Page 3

Absolutely the best. Recommend to all, quick and correct service given. Very knowledgeable about the car and what it needs. Recommend to all, quick and correct service given. Very knowledgeable about the car and what it needs. More

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THIS DEALERSHIP IS SCAMMING AND EXPLOITING PEOPLE DURING THE VEHICLE SHORTAGE. We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the v THE VEHICLE SHORTAGE. We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the vehicle. Nothing was mentioned for the first hour as we are going through the process, but then they send us to finance only to find out they are asking for an additional $75 a month or another $4,000 down on top of the original agreed $4,000. Should have seen this coming when they would not allow my wife to see or document the initial paperwork and order sheet claiming it was for their records only. DO NOT WORK WITH THE DEALERSHIP THEY ARE FILLED WITH CONARTISTS. Because of the car crisis they don't care because they now have a vehicle on the lot that they know will be easy to sell. I had my 4 year old son crying as we walked out from this xxxx hole because for months he thought we were getting a new vehicle. More

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Rick Vrablik & Joe Alfano are absolutely fantastic!! I have purchased vehicles from them for the last 10 years and will continue to do so for the foreseeable future! Thank you !! - Joe R have purchased vehicles from them for the last 10 years and will continue to do so for the foreseeable future! Thank you !! - Joe R More

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I had a nightmare of a certified pre-owned Jeep Grand Cherokee that just happened to fall in my lap. The dealer tried fixing the problem every time but the issue keep coming back. I felt the service cent Cherokee that just happened to fall in my lap. The dealer tried fixing the problem every time but the issue keep coming back. I felt the service center did their due diligence to diagnose and fix the problem but I had a very rare electrical issue that was extremely difficult to fix permanently. The dealer provided me with a free rental and worked hard to fix my car. After a few months of trying and consulting with Chrysler they decided to make it right and provide me with an equivalent car that was actually a bit nicer than my existing one. It was extremely comforting to see the dealership make this right in the end and stand behind their warranty. I would like to call out the folks that treated me like a valued customer. Joe Alfano in sales, Roland Maecha and Manny Grillo in service, and Rick Vrablik the GSM. I will definitely recommend friends to Nielsen and I will buy again based on how they handled my situation. More

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First and foremost, Joe Alfano is a great guy and salesman. I'd recommend him to anyone and have. This isn't our first trip to Nilsen Dodge Chrysler Jeep or any of the Nielsen dealerships. My husb salesman. I'd recommend him to anyone and have. This isn't our first trip to Nilsen Dodge Chrysler Jeep or any of the Nielsen dealerships. My husband has a personal connection with them from the past and we have purchased upwards of 10 vehicles over the last 30+ years from one of their businesses. What we were most put off about was the attitude we felt toward us with this deal. I did not want a high monthly payment and I wanted to put money down on this car. I was given a terrific deal online by the Nielsen team. The reality is that a good deal for the customer is not necessarily a good deal for the sales team. Which was the vibe we felt from the minute we got there to the end where you sit with the Finance manager and he tries to sell you every maintenance package you can imagine. Unlike when we purchased our Grand Cherokee in November and purchased a $900 maintenance & tire package, none of that happened this time. Surprising maybe, or is it that they just wanted us out of there because they weren't making any money on the deal. Whatever their reason was doesn't matter. What does matter? Making sure your Customer is happy and feels good about the deal they got. I understand that the salesman and dealer are there to make money but it's not the be all and end all. If this deal wasn't going to make money for them then they should not have offered it. In the end, I am very happy with my new car and my monthly payment. And yes we will continue to recommend Joe to our friends and we'll see him when our leases are up. I'm giving the dealership a 4 instead of a 5 because I believe there needs to be a refresher course on making the customer happy at all times. More

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I only keep coming back to Nielsen because of Joe. I have known him for over 20yrs and he has always been knowledgable, professional and efficient. known him for over 20yrs and he has always been knowledgable, professional and efficient. More

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Quite simply I come back to Nielsen Jeep because of Joe Alfano. Dealing with him is a pleasure. He pays close attention to detail. John Ribardo Alfano. Dealing with him is a pleasure. He pays close attention to detail. John Ribardo More

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Great experience!!! Joe went above and beyond to help me out with the truck I wanted. I am very grateful with all the help. He got me exactly what I asked for without delay. Highly recommended. out with the truck I wanted. I am very grateful with all the help. He got me exactly what I asked for without delay. Highly recommended. More

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My family and I have been going to Nielsen for years and have used Joe as our salesman. Joe is a great guy who is very polite, helpful and always willing to work with you. I would never think of going anywh have used Joe as our salesman. Joe is a great guy who is very polite, helpful and always willing to work with you. I would never think of going anywhere else. Thanks to Nielsen and Joe for many years of fantastic service!!!! More

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Great experience! This is the only dealership my family and I use to lease our cars! Joe Alfano is the best!!! He walked us through step by step and made sure we understood the whole process as this was my and I use to lease our cars! Joe Alfano is the best!!! He walked us through step by step and made sure we understood the whole process as this was my husband and My first car purchase together ! The man who did our paperwork with us was friendly and explained everything well!! 5 stars all across the board and I highly recommend. -The LaCorte’s More

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