Joe Altmix | Page 19

Friendly professional service providers. Willing to do whatever they can to make sure the customers are satisfied Willing to do whatever they can to make sure the customers are satisfied More

by KRISE1215 Verified Customer Verified Customer

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Went pretty well. I am not positive on what all was completed as my traverse was confused with another ladies. So I am not sure what they originally told me was done o I am not positive on what all was completed as my traverse was confused with another ladies. So I am not sure what they originally told me was done on it was all accurate or was it based off of the traverse they thought was mine at first. Some confusion there even when I tried to clarify. My tires were not rotated because they couldn’t find my tool but it was just in the back of my traverse in the tire storage compartment. I’m not disappointed but just am not confident on what was all done and if there is anything I should know about besides still needing to get the tires rotated. After four hours of being there I think I should feel more confident about what all was accomplished More

by ASHLEY_AIKIN Verified Customer Verified Customer

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I love the employees that I have worked with in the service department. The two most recent employees are Don Mulhauser and Joe Altmix. They are both so sincere and nice! service department. The two most recent employees are Don Mulhauser and Joe Altmix. They are both so sincere and nice! More

by Aspen303 Verified Customer Verified Customer

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Open Saturday, great service, good people. They made the wait not so bad even though it was over an hour. They made the wait not so bad even though it was over an hour. More

by kokeetribe5 Verified Customer Verified Customer

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I have received quick and friendly customer service when I have visited the service shop I have visited the service shop More

by kwetterhall Verified Customer Verified Customer

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Great experience & Joe Altmix was very helpful. Service was accomplished promptly and great customer service Service was accomplished promptly and great customer service More

by MKD07 Verified Customer Verified Customer

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Love Emich service department. One problem I had with this visit is that when I made the appointment, I was asked specifically what was wrong (crashed in tail light). I reported wh One problem I had with this visit is that when I made the appointment, I was asked specifically what was wrong (crashed in tail light). I reported which parts were broken and what side and the service rep was insistent on knowing all of this info when I made the appointment. When I arrived for my appointment, Joe asked if I had the parts ordered and if I reported what I needed. Obviously, I did inform the person. I did not tell the rep “go order the parts”. I believe that was why I was being quizzed on the problem. But the parts had to be ordered in, hence the appointment I made was only to confirm my reports and then to decide what I needed. Joe recognized this as inefficient, although we didn’t talk about it. No reason to. So, because of this, I had to make another appointment to get the work done. Just seemed quite inefficient to me and annoying a bit. If an assessment had to be done before any parts ordered, then the rep taking my appointment did not need to know so specifically what was wrong. More

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Service needs to be more commutive with customers . I had to call and ask about my truck I had to call and ask about my truck More

by MVS198128 Verified Customer Verified Customer

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After 10 hours and $400, they got diagnostics done, but, didn't FIX anything that they found. didn't FIX anything that they found. More

by dartmoose180 Verified Customer Verified Customer

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The service technician was knowledgable and friendly. He kept me inform during the service process. Emich is not the closest service center, but it is the only one to which we would entrust our Bolt. He kept me inform during the service process. Emich is not the closest service center, but it is the only one to which we would entrust our Bolt. More

by bucholzjl Verified Customer Verified Customer

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