Joe Bednarek | Page 8

Experience with Grand Subaru One cannot say enough Experience with Grand Subaru One cannot say enough good things about Dan D’Andrea and Grand Subaru. But I will try. (Warning- long review although Experience with Grand Subaru One cannot say enough good things about Dan D’Andrea and Grand Subaru. But I will try. (Warning- long review although those are usually the most helpful, in my experience.) My experience with Grand Subaru included shopping for used cars, new cars and having my much older Subaru (’93) serviced there. So I’ve had a slightly broader experience with them then perhaps the average car shopper. My car started having trouble starting in the winter of 2011/2012. I initially looked for a used car, as I understood them to be a better “value.” However, due to your typical supply and demand, used cars in the first half of 2012 were scarcer than in recent years (due to the lower than usual leases from previous years), and the prices reflected that scarcity. I went to Grand Subaru to look at a used Legacy. Joe D’Andrea, the sales manager, was very cool and let my friend and I drive a used Legacy as well as a 2012 model. He just handed me the license plate to affix to the back and let us go. There was no pressure to buy and he graciously and patiently wrote out his inventory and accompanying prices. During this time of shopping, I took my 1993 Subaru Legacy to be serviced there. Joe (Bednarek?), the service manager was very pleasant to interact with, and provided a reasonable estimate. He made sure that I understood what would have been done but wasn’t pushy about any of it. I ended not repairing the old Subie, but was nicely surprised that it had been run through their car wash. (Also, there’s wifi at the dealership so you can bring a laptop to surf the net while waiting.) A few months passed and I mulled over purchasing new or used. I requested an e-quote from Grand Subaru about a 2012 Impreza and Dan D’Andrea responded with a very nice price under invoice. It took awhile but I finally started looking at a new car as an option. Dan was exceptionally patient with me and my many many questions (I like to know most everything about anything I buy). After looking for a car for 3-4 months, I finally put a deposit down for a 2013 Subaru Legacy mid-May. Please note that the 2013 Legacies and Outbacks only started showing up at the very end of June 2012—this is how much trust Dan D’Andrea and Grand Subaru had garnered with me. Dan went above and beyond what I expected, prioritizing the order so the car would come in with the first shipment of 2013’s. As many others have said, the pricing at Grand Subaru is very competitive. Dan didn’t try to upsell any options and made sure that the car had everything I wanted, double-checking so that there would not be any misunderstanding. Even after the sale, Dan was responsive and patient with questions. The staff at Grand Subaru is first rate—there is no pressure to buy and no fuss when you do. They don’t want to just sell you a car, but the car after that. Their service and attitude reflects this sentiment (also, Erik, the finance manager mentioned that they don’t work on commission so there isn’t any infighting). They’re also fairly quick; I think they would rather sell volume than gross profit. Seriously, there is no bs there. Request an e-quote from Grand Subaru. The price will be the lowest, and you won’t have to twist an arm to get it. Alright, I’m going to end here otherwise I’ll sound like a commercial for them. But it’s easy to say good things about Dan and Grand Subaru, well, because they’re true. I will definitely be going to Grand Subaru for service (and my backordered fog lights!) even though I’ve recently moved from Elmhurst to Wheaton. And definitely will buy from them for my next Subaru (provided Dan’s still there!). More

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