Joe Berube | Page 43

Great service! Good customer service. Nice lounge. I would recommend Columbia Ford to anyone. I always come back and they are quick with their service. Good customer service. Nice lounge. I would recommend Columbia Ford to anyone. I always come back and they are quick with their service. More

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Quick Relaxed environment. Truly thought out with indoor and outdoor seating on a warm morning. Only downside was the cafe was closed. --Saturday only. Relaxed environment. Truly thought out with indoor and outdoor seating on a warm morning. Only downside was the cafe was closed. --Saturday only. Staff was super nice and kid friendly. Provided my daughter with Fish food!! More

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20 k service Excellent service. Joe scheduled me and obtained shuttle service to UConn in a timely manner. Returned to pick up vehicle via shuttle. Courteous drive Excellent service. Joe scheduled me and obtained shuttle service to UConn in a timely manner. Returned to pick up vehicle via shuttle. Courteous driver as well. More

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Great Customer Service Extremely friendly service kept appointment time. Fast and efficient. Wonderful hospitality, and I really felt like my business was appreciated. Food Extremely friendly service kept appointment time. Fast and efficient. Wonderful hospitality, and I really felt like my business was appreciated. Food and service at the Thunderbird Café was excellent as well. More

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Knowledge of an aging model I have an 05 Focus, manual transmission and this center advised me when the clutch was showing wear but did not pressure me to repair it right away as I have an 05 Focus, manual transmission and this center advised me when the clutch was showing wear but did not pressure me to repair it right away as it was not at a critical state. I was able to get an additional 7 months on the original clutch before making the decision to replace it last week when another part (not from this service center) failed. I always feel respected and taken care of by the folks at Columbia Ford Service Dept. Specific to this visit: Joe stayed in touch with updates on the repairs. Thank you! More

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Ford Explorer service I have no complaints about the quality of the service i received on my vehicle. However, I am very disappointed with the number of issues I have had I have no complaints about the quality of the service i received on my vehicle. However, I am very disappointed with the number of issues I have had with my vehicle since I purchased it. I have had problems with the window motors on both the front driver and passenger doors. The problem was originally fixed but now problem is back again. at 62,000 miles i had a bad front axle boot and now at 65,000 I have a problem with the shift controls that require a complete replacement. The care has all highway miles on it and has to many problems for the age of the vehicle. More

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Service The service department is always very nice & explains everything. They always keep you informed on what is going on with your car. I am very happy wit The service department is always very nice & explains everything. They always keep you informed on what is going on with your car. I am very happy with them. More

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best service dept. i have seen, great service staff. the best service group i have seen. the dealership is spotless, the service staff are great.we are from Florida and they could learn a lot from these the best service group i have seen. the dealership is spotless, the service staff are great.we are from Florida and they could learn a lot from these people. my hat is off to the owner. the price was also great. Thank you. More

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Lack of customer service/unorganized Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with other customers but would look into having one available when I dropped my truck off. On the day I dropped the vehicle off I met with Bobby and asked again about a loaner vehicle. He asked if it was discussed when I called to make the appointment. In my eyes it shouldn't matter if it's already been discussed or not. When dropping a vehicle off for warranty work a car should be given to me. I was finally given a vehicle and was told they would look at the truck and call me the following day. Got a call from Bobby the next day saying what was wrong and that everything was covered except for one item that would cost 50 dollars and my front brakes should be replaced i said to change them and was told it would be ready the following afternoon. Next morning for a call from Joe saying the same thing Bobby had said but that they were going to replace the a.c. compressor and it wouldn't be done until after the weekend. Ok no big deal. Monday came and I called around 330 to check on the status and it was like they never heard of me or my vehicle. Was on hold for 10 minutes while they looked for the paperwork for my truck. Joes explanation was Bobby was out and he was who I originally dealt with. Which was true but Joe was the one who called me Friday explaining what was going on. He came on the phone and said yup your truck was finished this morning. Well, why wasn't I contacted to tell me this? Why did I have to call and ask if it was done? I go to pick up the truck and have to go to sales bc service was closed. Pay for everything go out to my truck and the tonneau cover is wide open and it had been pouring rain all day. Truck bed with tools and clothes was soaked. I'm still wondering why it was opened at the dealership in the first place also bc I had locked the tailgate and tonneau cover when I dropped the truck off. Everything was fixed properly and runs fine just very discouraged with management and how my truck was left in the parking lot. More

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Friendliest Place in Town!! Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home k Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home knowing my car has been taken care of by professionals! More

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