Joe Berube | Page 42

Knowledge of an aging model I have an 05 Focus, manual transmission and this center advised me when the clutch was showing wear but did not pressure me to repair it right away as I have an 05 Focus, manual transmission and this center advised me when the clutch was showing wear but did not pressure me to repair it right away as it was not at a critical state. I was able to get an additional 7 months on the original clutch before making the decision to replace it last week when another part (not from this service center) failed. I always feel respected and taken care of by the folks at Columbia Ford Service Dept. Specific to this visit: Joe stayed in touch with updates on the repairs. Thank you! More

Report | Print

Ford Explorer service I have no complaints about the quality of the service i received on my vehicle. However, I am very disappointed with the number of issues I have had I have no complaints about the quality of the service i received on my vehicle. However, I am very disappointed with the number of issues I have had with my vehicle since I purchased it. I have had problems with the window motors on both the front driver and passenger doors. The problem was originally fixed but now problem is back again. at 62,000 miles i had a bad front axle boot and now at 65,000 I have a problem with the shift controls that require a complete replacement. The care has all highway miles on it and has to many problems for the age of the vehicle. More

Report | Print

Service The service department is always very nice & explains everything. They always keep you informed on what is going on with your car. I am very happy wit The service department is always very nice & explains everything. They always keep you informed on what is going on with your car. I am very happy with them. More

Report | Print

best service dept. i have seen, great service staff. the best service group i have seen. the dealership is spotless, the service staff are great.we are from Florida and they could learn a lot from these the best service group i have seen. the dealership is spotless, the service staff are great.we are from Florida and they could learn a lot from these people. my hat is off to the owner. the price was also great. Thank you. More

Report | Print

Lack of customer service/unorganized Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with other customers but would look into having one available when I dropped my truck off. On the day I dropped the vehicle off I met with Bobby and asked again about a loaner vehicle. He asked if it was discussed when I called to make the appointment. In my eyes it shouldn't matter if it's already been discussed or not. When dropping a vehicle off for warranty work a car should be given to me. I was finally given a vehicle and was told they would look at the truck and call me the following day. Got a call from Bobby the next day saying what was wrong and that everything was covered except for one item that would cost 50 dollars and my front brakes should be replaced i said to change them and was told it would be ready the following afternoon. Next morning for a call from Joe saying the same thing Bobby had said but that they were going to replace the a.c. compressor and it wouldn't be done until after the weekend. Ok no big deal. Monday came and I called around 330 to check on the status and it was like they never heard of me or my vehicle. Was on hold for 10 minutes while they looked for the paperwork for my truck. Joes explanation was Bobby was out and he was who I originally dealt with. Which was true but Joe was the one who called me Friday explaining what was going on. He came on the phone and said yup your truck was finished this morning. Well, why wasn't I contacted to tell me this? Why did I have to call and ask if it was done? I go to pick up the truck and have to go to sales bc service was closed. Pay for everything go out to my truck and the tonneau cover is wide open and it had been pouring rain all day. Truck bed with tools and clothes was soaked. I'm still wondering why it was opened at the dealership in the first place also bc I had locked the tailgate and tonneau cover when I dropped the truck off. Everything was fixed properly and runs fine just very discouraged with management and how my truck was left in the parking lot. More

Report | Print

Friendliest Place in Town!! Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home k Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home knowing my car has been taken care of by professionals! More

Report | Print

Gates family does it again I brought my dying '01 F150 in for shocks only to find out it was not possible due to rust and rot. On the odd chance I bumped into Odessa and with he I brought my dying '01 F150 in for shocks only to find out it was not possible due to rust and rot. On the odd chance I bumped into Odessa and with her immeasurable assistance and that of Jimmy and Henry the staff made spending big bucks a lot more painless. Joe, in service, always shows a huge amount of patience and curtesy. PS, I love the Thunderbird Café! More

Report | Print

Great service ! Came down for simple oil change however time wait was shorter than estimated and all inspections, fluid filled at no charge. Great work Columbia Ford Came down for simple oil change however time wait was shorter than estimated and all inspections, fluid filled at no charge. Great work Columbia Ford Service Dept. ! More

Report | Print

Shutter NOW FIXED Not happy with repair! Shutter is still there, I will be bringing back until it is one hundred percent repaired. It is not normal and must be fixed! Not happy with repair! Shutter is still there, I will be bringing back until it is one hundred percent repaired. It is not normal and must be fixed! UPDATE: Shutter has been fixed. Thank you Mike Pahlas and Technician Brian. JOB WELL DONE! They listened to my concerns and found a fix. More

Report | Print

Great service Went in for routine service. Joe berube was able to get me in right away. Truck was done when expected Joe did a great job as always. Went in for routine service. Joe berube was able to get me in right away. Truck was done when expected Joe did a great job as always. More

Report | Print