Joe Carey | Page 6

When my car broke down, I called all the Hyundai dealerships around, all of them are booked out for 2 months with recalls, won’t even look at my car for at least a month, and they can’t seem to find dealerships around, all of them are booked out for 2 months with recalls, won’t even look at my car for at least a month, and they can’t seem to find any record of my warranty. Except Brandon. On August 25th, they tell me to tow my car in and they will look at it by Wednesday of the next week. The service manager yelled at me when I was just trying to get an accurate ETA of how long I was going to be without a car, it had been 2 weeks since they received my vehicle and they had not even looked at it. They told me to get a rental and IF my warranty covers the new engine, then the rental would be paid for as well, but I would be responsible if the warranty didn’t cover. So on top of 6-7k for a new engine plus labor. Sept 19th, warranty came through. They covered all of two parts which I opted to pay for. Something about the lug nuts that holds the oil pan? The warranty said the piece on the old engine could be washed and put on the new engine. Idk, $100 deductible plus parts, 440 was my final total. I sent a message Wednesday, the fourth of October, asking about my car, No response. I messaged Thursday and asked if my new engine had even arrived, no response. Got a message Friday at 9 am, my car was done, they just needed to finish the paperwork, but I could pick my car up. Was there at 2pm. Was handed my keys at 230, everything all paid for and receipts signed. They replaced with the exact same engine, supposedly my warranty is still intact. I walk out to my car, there is trash in the front seat, whatever, I get in, I look in the back, there is the undercarriage shield in the trunk.. I walk about inside, and ask is this important? He says “yea, probably,” could take an hour or all weekend til it can be put on… I wait like 45 mins, they put me back in my rental, and say they found an oil leak. Cannot get me an ETA on when it will be fixed. More

by KYRIE.ROTOLO Verified Customer Verified Customer

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Overall took good care of us but the appointment process did not work. Joe Carey made everything work. did not work. Joe Carey made everything work. More

by robbiearkovich Verified Customer Verified Customer

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Stefano was very helpful as I had to travel 200 miles to his dealership. He was able to work with me and answer all my questions and make me feel comfortable that when I got there nothing would change, and his dealership. He was able to work with me and answer all my questions and make me feel comfortable that when I got there nothing would change, and it didn't. In fact, there was a few miscommunications on prices of some addons for extended warranty, and Brandon Hyundai kept their word and didn't raise any price to keep their word. Great experience and worth the drive from Jacksonville. More

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Worked with Stephanie in Sales who did an excellent job from start to finish. I highly recommend this Dealership and I look forward to a positive relationship with this team in the future. from start to finish. I highly recommend this Dealership and I look forward to a positive relationship with this team in the future. More

by jw2541 Verified Customer Verified Customer

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El peor de los lugares para comprar UN auto. Fue mi culpa por comprar UN auto que El personal del Lugar lo usaba, conpre UN auto Nuevo pero usado. Ademas de eso UN auto con defecto de carroseria Fue mi culpa por comprar UN auto que El personal del Lugar lo usaba, conpre UN auto Nuevo pero usado. Ademas de eso UN auto con defecto de carroseria. Culpa mia por creer en ustedes. Muy decepcionado. More

by marcjomarron Verified Customer Verified Customer

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Everyone at the dealership was awesome throughout our entire experience at Brandon Hyundai. Through working with individuals from sales, insurance, finance, and others, everyone was extremely personable entire experience at Brandon Hyundai. Through working with individuals from sales, insurance, finance, and others, everyone was extremely personable and patient with us. They gave us honesty throughout the day, ensuring that we would pay the absolute best price. I cannot be more thankful for the staff at Brandon Hyundai. More

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Terrible service. Will never buy another car from this dealer. Horrible wait times and they love to blame it on the “remodel”. It was slow before and I don’t think it Will never buy another car from this dealer. Horrible wait times and they love to blame it on the “remodel”. It was slow before and I don’t think it will get faster after. This place needs to take a serious look at how they do business. More

by frankiexruiz03 Verified Customer Verified Customer

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Everyone is so nice and respectful the place is overall a pleasure to do business with! pleasure to do business with! More

by Batacchiz Verified Customer Verified Customer

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Thanks,to Harison Perez the seller, for his excellent performances, I will recommended this Dealer. performances, I will recommended this Dealer. More

by CANALS.ANGEL47 Verified Customer Verified Customer

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Had a great experience. Would surely purchase again. Easy in and out process. Thank you for making it easy. Would surely purchase again. Easy in and out process. Thank you for making it easy. More

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