Joe Cheng | Page 3

Great service and very knowledgeable about the questions I was asking about switching from gas to EV. Rebate incentives helped make me take the plunge for new versus pre-owned. I was asking about switching from gas to EV. Rebate incentives helped make me take the plunge for new versus pre-owned. More

by shannoncliff80 Verified Customer Verified Customer

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I highly recommend Joe and Dennis for their professionalism and no nonsense approach during the process. professionalism and no nonsense approach during the process. More

by jnarracci Verified Customer Verified Customer

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Joe was extremely friendly and helpful without being pushy. He was very knowledgeable and continues to help with follow-up questions. Dennis from Finance was also a joy to work with - full of energy - pushy. He was very knowledgeable and continues to help with follow-up questions. Dennis from Finance was also a joy to work with - full of energy - even working on his birthday! More

by npillatzke Verified Customer Verified Customer

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we had set up a time with another consultant through the on web page, when we got there Jon Frederick was available and made it a great experience. He was very knowledgeable and fun to work with. The manage on web page, when we got there Jon Frederick was available and made it a great experience. He was very knowledgeable and fun to work with. The manager was also very helpful and made the process to finalize the deal very comfortable. Joe Cheng was very knowable about the warranty options & made it fast and easy. More

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No pressure. Austin knew the model and patiently explained tech features. We paid cash- finance dept explained available add-ons but without pressure to buy. Car h Austin knew the model and patiently explained tech features. We paid cash- finance dept explained available add-ons but without pressure to buy. Car had a full gas tank. More

by RBEALS6062 Verified Customer Verified Customer

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Very friendly but business savvy pleasant to do business with and great for a pet friendly establishment with and great for a pet friendly establishment More

by marybethwheeler Verified Customer Verified Customer

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Bought a Jeep 8/11, was assured it was in “excellent condition” repeatedly via email and text. I paid it in full, in cash. They were QUICK to take my money and close the deal. 8/27 the transfer case lit condition” repeatedly via email and text. I paid it in full, in cash. They were QUICK to take my money and close the deal. 8/27 the transfer case literally exploded going down the hwy. Jeff at Alpine Nissan Denver, 8 hours after I sent them the pictures told me their mechanics said it was the transmission. After a 15 minute Google search I, as a non mechanic found that it was the transfer case. Jeff at Alpine Nissan Denver had no answers, offered zero assistance, told me “that sucks” and to find a towing company and mechanic. $6,000 repair. I would never buy from them again. I realize why the average American does NOT trust car salesmen. They definitely sold me a LEMON, knowingly. More

by SlvDevelopmentsLLC Verified Customer Verified Customer

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Wednesday -Bought a 2017 Ford Explorer and paid the dealership 7/31 full price to Jeff. . Was told it was leaking oil from the timing chain case and they would replace it for me. No loaners to offer th dealership 7/31 full price to Jeff. . Was told it was leaking oil from the timing chain case and they would replace it for me. No loaners to offer though and they would make things right when I received my car. I'd have it by Saturday. No calls all day so I called. Was told the tech called in sick. Would be ready M. or Tu. They'd call. M. I called after 1p sorry not ready but tomorrow. Asked for a loaner if it wasn't ready. They didn't have any. Again so sorry but we will make this right. Called Tu. late afternoon and was routed to many ext. with no answers. Wed. Texted and emailed next day Got a text: so sorry and understand your frustration the head GM will reach out to you soon. GM Katelyn emails me and says so sorry please get back with a time so we can this figure out I answered to her email., I texted, I even called to set up a time. No response at all. Called no one would answer. Th. I had my daughter take me up there and GM Jeff said the tech was out for a funeral so by Saturday8/9 I would have it. We are so sorry for this we will compensate you for this. I insisted then on a loaner 45 minutes I have a loaner. Spent the next week calling and texting where is my car. I want my car. Just get more excuses but I was dealing with my moms funeral all week. Friday8/15 I drive up there and demand to see my car and say I am not leaving until I have it in my possession. I ask for Jeff, off today. Ask for Katelyn sorry we can't find her. Then a new GM who was very kind and very concerned talked with the tech. He promised me the car in 2 hours. I was back 2 hrs to the dot. I was given the keys to my car and told it it out front now hand them the loaner keys. They seriously don't even walk me out. AND THERE WWS CERTAINLY NO COMPENSATION AFFORDED ME. MY car was dirty outside, had only 1/2 tank of gas, no washer fluid. MY salesman was there and took me out apologizing profusely for this mess. He had been on vacation. Got in my car at last! Only took them 16 DAYS TO GIVE ME My CAR I BOUGHT FROM THEM WITH CASH. My salesman then ran out to stop me because I had NO TEMP TAG!!! I thanked him for catching that, he was so nice. And that is the only 4 star I gave this dealership. More

by raemitchell1956 Verified Customer Verified Customer

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The entire experience at Alpine was excellent and my salesperson Joe and sales manager were amazing! salesperson Joe and sales manager were amazing! More

by smithrommel Verified Customer Verified Customer

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Joe worked hard for my deal and got me the deal I wanted. The entire deal was negotiated in a few hours over phone, text, email. I showed up to sign the papers and everything was done super quick. Fantastic The entire deal was negotiated in a few hours over phone, text, email. I showed up to sign the papers and everything was done super quick. Fantastic experience. More

by SANTOSHM Verified Customer Verified Customer

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