Joe DeMarino | Page 10

Professional, courteous, willing, & transparent The team at Brian Hoskins Ford in Coatesville, PA, beginning with my internet saleswoman, Marie, was truly outstanding! My experiences in purchasing a The team at Brian Hoskins Ford in Coatesville, PA, beginning with my internet saleswoman, Marie, was truly outstanding! My experiences in purchasing a new 2016 (demo) Ford F150 could not have gone more smoothly. I commend the entire staff at Hoskins Ford for making me feel welcome and valued as a customer. Negotiations were painless and terms acceptable for both dealer and consumer. And, I left with the perfect vehicle for me, my family, and my work. I HIGHLY RECOMMEND Hoskins for your auto needs! More

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Great Experience We had a very enjoyable experience at Brian Hoskins. The salesman, Brandon Newell, was very knowledgeable and personable. He made buying the car a v We had a very enjoyable experience at Brian Hoskins. The salesman, Brandon Newell, was very knowledgeable and personable. He made buying the car a very easy and low pressure experience. I would recommend this dealership to my friends and family. More

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Excellent Customer Service I had a very positive car buying experience. Went to just look at the car on Saturday and was told to take it home and drive it, try it out for the w I had a very positive car buying experience. Went to just look at the car on Saturday and was told to take it home and drive it, try it out for the weekend. Came back today (Monday) and purchased the car because I loved it! The staff was very friendly and they all shook my hand and thanked me for the purchase and told me to call with questions or concerns. They made me feel like they truly appreciated my business. More

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Johhny D 2017 F-150 I have lost count on how many friends and family i have sent to Brian Hoskins ford but i will say i wouldn't go anywhere else!! The way myself and fri I have lost count on how many friends and family i have sent to Brian Hoskins ford but i will say i wouldn't go anywhere else!! The way myself and friends have been taken care of in every way from sales to service is just outstanding. Thanks again Mike Ciarlone,Ed Kovatch and Matt Lutter for making this happen for me!! More

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Amazing I went in on 2-16-17 looking to purchase a 2017 Mustang Gt. There customer service was so very helpful in making my decision, I felt very comfortable I went in on 2-16-17 looking to purchase a 2017 Mustang Gt. There customer service was so very helpful in making my decision, I felt very comfortable in how everything was handled. They really worked with me to get me to where I wanted payment wise. I highly recommend them! More

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Good experience Bought a used Ford F-250. Great negotiation. They put the truck on a lift for me to inspect the under carriage. Accommodated all issues with the truck Bought a used Ford F-250. Great negotiation. They put the truck on a lift for me to inspect the under carriage. Accommodated all issues with the truck ( floor mates and extra key). Good experience. More

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Honest and no pressure - Super Outstanding dealer My wife and I wanted to look at a specific car, a 2016 CMAX Energi, White Platinum Metallic Tri-Coat. When car shopping (which we do once every 10 ye My wife and I wanted to look at a specific car, a 2016 CMAX Energi, White Platinum Metallic Tri-Coat. When car shopping (which we do once every 10 years or so), we let the Lord lead us and just jiggle the door to see what happens. We arrived at the dealership and we were admiring the 69 Mach 1 that they have in the showroom when I started talking to Bill (Tarter) about Mustangs (I have owned 5 over the years) Anyway, we had a great time talking about old Fords and he easily asked us if we were interested in anything. We said yes and Bill brought the car around for us to look at. We test drove the car and then started talking once again with Bill. Earlier, I put in two of my vehicles online for a potential trade. Bill was going to hand us off to Austin for that reason, but we felt more comfortable with Bill. It was not a big deal and there were no hard feelings. Anyway, after some time talking about life and cars and kids, I put in an offer that I though was fair. Bill took the offer to Joe. Joe came out and gave me the "I need to keep the lights on" speech, but basically said the initial price was the lowest he could go. Now, I do a ton of research and that didn't sound right to me, especially with other dealer discounts (volume and customer satisfaction, etc). Plus, it is a CMAX Energi, so the customer base is very small. Anyway, Joe was just doing his job... We ended up splitting the difference and the difference wasn't that much anyway. I really do like hitting my target and getting the best deal possible. However, I think in the long run, splitting the difference will be our best deal because of the great relationships we made during the process. Everyone, including Mr. "You’re breaking my heart" DeMarino was outstanding. We picked up the car the next day...It was washed and cleaned. Full tank of gas (however, they did not charge it fully, so it was plugged in while we went through all the paperwork). We talked with Austin the next day since he has a Fusion Energi. Nice guy and I certainly wouldn't mind dealing with him on any new car purchase in the future, Scot went through all the perfunctory paper work. I had never financed a car before and this deal was 0% @ 72 months (which is amazing). All my other car purchases were cash, but this deal is still cash...only better. Anyway, Scot was patient answering all my questions....no high pressure sales on any of the extended warranties. He just offered them matter-of-factly. However, Ford does need to fix their online purchase / finance system. Only the first 3 pages of 7 printed out, so Scot had to work around that to get all 7 pages printed so I could read them before I signed. I can't say enough about Bill Tarter. He did a great job and had the right demeanor for my wife and son. We are happy and excited with the purchase and believe that the Good Lord lead us to this dealership. We had visited so many and looked at many cars / SUV's including VW (Tiguan), Ford (Escape), Chevy (Spark and Cruze Hatch), Jeep (Renegade) and Buick (Encore). I would highly recommend Brian Hoskins Ford to anyone in the market for a new car. I had also searched far and wide for the right CMAX. I even was looking as far as Virginia and Maryland to find the right car. As an FYI, I was looking at the CMAX Energi since 2013 and we knew exactly what we wanted. We did NOT want NAV because my wife likes her Garmin. We don't need the "upgraded" sound system and we did not need the automatic lift gate (come on, are we getting that lazy?). Matter of fact, we would be much happier with a manual CMAX, rather than a CVT. I think a manual Energi would be the perfect car. My wife wanted the White Platinum and the Panoramic Roof. Her only complaint is that the roof does not open. Anyway, the only options on the car we bought were the roof and the paint. But at least for 2016, the Energi's only come in the upscale SEL. This was the perfect car at the right time for us. More

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Great experience I was taken back by how friendly they were. They genuinely care about their customers and worked with my income to get me into a beautiful car. I high I was taken back by how friendly they were. They genuinely care about their customers and worked with my income to get me into a beautiful car. I highly recommend them to anyone looking for a good car at a fair price. Very satisfied customer. More

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BestCarGuys I am usually not very fond of Car Dealerships for various reasons. However, from the time I began my search to the sale of a vehicle, the communicatio I am usually not very fond of Car Dealerships for various reasons. However, from the time I began my search to the sale of a vehicle, the communication level was excellent. No BS with endless and useless emails and phone calls. Brandon Newell our Sales Associate was straight forward from the very beginning. He took the time to listen while providing me with all the correct information and pricing the first time. No surprises what so ever when we arrived at the dealership. He stood behind everything he said and promised as did their Sales Manager, Joe DeMarino. A very pleasant and easy transaction from A-Z. They obviously have been in business for a long time for a reason. Its all about the customer and they obviously stand behind that objective. I would certainly recommend this dealership. We drove over 2hrs. to see them. It was time well spent. More

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Professional, no pressure, customer sensitive, organization. I was investigating a heavy duty truck with diesel power not knowing what was out there and in my budget. I visited the dealership and met Bill Tarte I was investigating a heavy duty truck with diesel power not knowing what was out there and in my budget. I visited the dealership and met Bill Tarter who met me at the door upon my arrival. He sat with me and asked what I was looking for and tried his best to put me in a vehicle that would meet our needs. He was very patient and very personable during my visit to the dealership. We saw a truck that might meet our needs, but were uncertain. Joe, the manager offered for us to take the truck home and try it out which was an extremely valuable service to us, because we were about to make a large investment and did not know what the capabilities of the truck were. Needless to say, upon returning to the dealership we agreed to the sale and I was pretty happy with the amount I received for my trade. The paperwork was processed in less than an hour which was very convenient as well. I never like sitting around for long periods of time waiting to sign papers and getting on the road. Thank you, Joe and Scott, for handling the paper work so expeditiously. So far, we are very happy with our purchase and I would recommend my friends and family to visit Brian Hoskin's Ford when considering their next vehicle. More

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