Joe Decangi
Joe Decangi at Hawthorne Chevrolet

Joe Decangi | Page 12

Service Director

Hawthorne Chevrolet

1180 Goffle Road
Hawthorne, NJ 07506

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4.8
635 Reviews

Dealership Experience

16 yrs, 4 mos

4.8

635 Reviews

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635 Reviews of Joe Decangi

March 13, 2023

Dealership Rating
Employee Rating

Excellent service , extremely professional I would recommend Hawthorne service to anyone looking to have service done to their Chevrolet More

by Jeffwheeler107
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Rivera

March 13, 2023

Dealership Rating
Employee Rating

Great service,thanks to the staff especially to Steve to resolving the issue with my Cadillac , I find my new place More

by Cmannyquirola
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Kochan

March 09, 2023

Dealership Rating
Employee Rating

Professional friendly staff, good advice on vehicles and purchases. Close to home for services. Definitely would refer clients. More

by RAYARLENER
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Madden, Rich Mongiardo

March 08, 2023

Dealership Rating
Employee Rating

Had the truck 3 weeks. I had to drive down there because Steve K would not take my calls. He was unable/unwilling to fix it. Another mechanic had to go there, put it back t More

by Colin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Kochan

Mar 09, 2023

Colin responded

After having my commercials truck for over 3 weeks Steve told me he was unwilling/unable to fix it. I had to drive there to find out because he never took my calls unless a friend in the front office interceded on my behalf. I had to ask another mechanic to go to your shop, pay you $450, reassemble the truck, and drive it out of there. I received a text about my experience and was prompted to call Joe, the service manager if I had any comments. He told me it was my own fault for counting on Steve and not going directly to him because he had just completed a similar repair. A new low in service performance. Colin, Ramapo Tree

March 05, 2023

Dealership Rating
Employee Rating

Nice people keep me informed, and flexibility in completing my request for services. Will try to use you for all service needs More

by Mlucatorto
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Geyer

February 26, 2023

Dealership Rating
Employee Rating

Prompt, car clean post service Problem not completely resolved. Can not find cause or duplicate while car in service bay More

by twodrd04
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Rivera, Steve Kochan

February 25, 2023

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The service here was really terrible. I have never experience such rude behavior before especially from the manager. I had asked for a very specific diagnosis and my instructions weren’t More

by anwar286
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Mike Rivera

February 25, 2023

Dealership Rating
Employee Rating

Perfect! From the moment we arrived. Al was super super nice and courteous! Job was done quickly and professionally. The service team is very nice. More

by gonzconstenla
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Al Hoverman

February 24, 2023

Dealership Rating
Employee Rating

Absolutely outstanding service every time, Can't go wrong with the Hawthorne Chevy Crew. TY More

by Jenlulj
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

February 22, 2023

Dealership Rating
Employee Rating

The service at parts department was excellent! Then at the service department it took a very long time! More

by bethaniar
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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