Joe Decangi | Page 59

Service with a smile As long as I’ve been dealing with service advisor Mike Rivera all I get is service with a smile. Mike is always very helpful in getting my vehicle ou As long as I’ve been dealing with service advisor Mike Rivera all I get is service with a smile. Mike is always very helpful in getting my vehicle out of service and back in my hands as quickly as possible. Thanks Mike! More

by Peter123 Verified Customer Verified Customer

Report | Print

Disgusted by the behavior and service from Hawthorne Chevy Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve in Service and Dennis in Sales. Dennis was positive that you could help me, in fact, he said you were the only one who could help me. If you remember, this was the Fifth time my Wife’s Traverse was brought in for service since the end of October. I’m not sure that you ever apologized for our troubles. You did say this was the first time you were hearing of this, but in your defense, you were on vacation the fourth time the car came in. Clearly you were working during the third time the car was towed in, and in your words, someone should have told you about this on the second visit. So, I don’t know that vacation is much of a defense. When I pressed you for next steps you were insistent that we needed to start from scratch. I am happy that Steve was there at the time, because I feel like he did a fairly good job of recapping the situation so far: ‘faulty’ battery, dealership broken conductor that was replaced, new board for something and a new fuse block in the engine compartment. Still the battery drained a fifth time. After the recap, you had no answers and directed me to “Open a claim with GM.” No instructions were offered with this, no further guidance, only your assurance that you had been “doing this a long time and this what you have to do.” You were the third person I had contacted to get some assistance and your absolute willing ness to brush me off was not appreciated. If the only way to get help with the car I bought from your dealership, that is still under warranty, and that your Service department damaged when changing the battery, is to open a claim with GM, I don’t see how my request that You open the ticket could be met with such hostility. You yelled at me. An adult customer, standing in your office, with your underling in the room and adjacent areas, who had brought his car in for service the fifth time for the same issue! Unprofessional does not cover it. I am sure you are aware that I clearly and loudly expressed my disappointment to Dennis on my way out. His desperate attempt to direct me to person number four to complain to was soundly rejected. It is no surprise to me that I have not heard anything from you, your department, or from GM (I did open a ticket with them.) I hope you are satisfied the level of service you provide and I hope you feel victorious because my wife still doesn’t have a car. I continue to waste my time trying to get the issue resolved for her. Not to mention that I am paying a lease on a car I am unable to drive. Not to mention the obvious safety issue this car has become to my family. Not to mention you left us without a car over the Christmas Weekend and Holiday with not even an apology. I am disgusted by your behavior and the service from Hawthorne Chevy. More

Report | Print

rear brakes low Brought truck in for rear rotors and pads. Also found leaking axle seal and repaired both items. They are good people to deal with and fair. Brought truck in for rear rotors and pads. Also found leaking axle seal and repaired both items. They are good people to deal with and fair. More

by Gary Corvette Verified Customer Verified Customer

Report | Print

Vehicle pulls hard to left after service.. Road test? Went in for brake problem. Vehicle now pulls hard left. Was told it was road tested. Really? Can’t take hand off wheel, it will go straight to cur Went in for brake problem. Vehicle now pulls hard left. Was told it was road tested. Really? Can’t take hand off wheel, it will go straight to curb More

by Iron hills Verified Customer Verified Customer

Report | Print

Great service is what you hope for and that is exactly what you get. The entire team is friendly , knowledgeable, and very professional thru the whole process . is what you hope for and that is exactly what you get. The entire team is friendly , knowledgeable, and very professional thru the whole process . More

by Mark Manke Verified Customer Verified Customer

Report | Print

Vehicles service Every Time I bring my trucks or my cars to Hawthorne Chevy the service is excellent and the people are very professional, they do a great job and tak Every Time I bring my trucks or my cars to Hawthorne Chevy the service is excellent and the people are very professional, they do a great job and take care of what’s needed in a timely fashion, always a pleasure More

Report | Print

Service oil changw Staff friendly and helpful. Facility clean and orginized. Took less time then expected. Very nice experience. I would recommend family and friends or Staff friendly and helpful. Facility clean and orginized. Took less time then expected. Very nice experience. I would recommend family and friends or strangers to go there either for sales or service. More

by CHARLIE2461 Verified Customer Verified Customer

Report | Print

Can’t believe how fast my service was this time! This is the first time since I had my car serviced here that they changed my oil in less than an hour. I usually have to wait 1-2 hours just for a oil This is the first time since I had my car serviced here that they changed my oil in less than an hour. I usually have to wait 1-2 hours just for a oil change. I hope they keep up the good work. More

by DBALZANO5 Verified Customer Verified Customer

Report | Print

Excellent routine maintenance Went to Hawthorne Chevrolet for routine maintenance and got the car back in great shape! I would go again and recommend this location to others. Went to Hawthorne Chevrolet for routine maintenance and got the car back in great shape! I would go again and recommend this location to others. More

by Reviewer Verified Customer Verified Customer

Report | Print

Fast and easy In and out on time. Price is what was quoted No surprised Thats all i got to say about that Okie dolie Good night xxxc In and out on time. Price is what was quoted No surprised Thats all i got to say about that Okie dolie Good night xxxc More

by FMILO Verified Customer Verified Customer

Report | Print