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Joe Esquerra
Joe Esquerra | Page 35
Service Advisor
Ferrari Maserati Alfa Romeo of Fort Lauderdale
5750 North Federal Highway
Fort Lauderdale, FL 33308
377 Reviews
Dealership Experience
6 yrs, 9 mos
Industry Experience
15 yrs, 1 mo
Languages Spoken
English
Spanish
377 Reviews
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377 Reviews of Joe Esquerra
Verified Customer
November 16, 2021
Joe Esquerra is fantastic!!Everyone at the service dept Joe Esquerra is fantastic!! Everyone at the service dept was extremely helpful and knowledgeable. Car is running great! Joe Esquerra is fantastic!! Everyone at the service dept was extremely helpful and knowledgeable. Car is running great! More
by PLBIEGELSEN
November 13, 2021
Amazing Excellent Exceptional Very accommodating In Amazing Excellent Exceptional Very accommodating In all departments service sales finnance Will definitely recommend your company Amazing Excellent Exceptional Very accommodating In all departments service sales finnance Will definitely recommend your company More
by elparaeso
Other Employees Tagged: Caitlyn Ford, Rick Feldmann, Luis Cue , Fabrizo Di Cicco, William Maya, Shawn Sosner, Cesar Valdez
November 12, 2021
Joe Esquerra is my service advisor and he always goes above and beyond my expectations. The professionalism , great advices and friendly approach that Joe always provides is one of the reasons I am a lo above and beyond my expectations. The professionalism , great advices and friendly approach that Joe always provides is one of the reasons I am a loyal customer. De services are great and the car is always taken care of. Thank you guys More
by serrios
Other Employees Tagged: William Maya
November 11, 2021
Joe in the service dept is absolutely the very best. I highly recommend him! He is courteous, profesional, and has a very friendly attitude. When my car needed urgent service he was there listening to my highly recommend him! He is courteous, profesional, and has a very friendly attitude. When my car needed urgent service he was there listening to my worries and concerns. It’s not every day that you find such excellent care from a service rep. He delivered on everything we needed and asked for. Thank you Joe for giving us the very best care and going over and above what a customer can expect. More
by Ofortega2
November 05, 2021
I can attest that the friendless dealer that i have dealt with is Ferrari Maserati of Fort Lauderdale. their staff always listen to all your concerns. they also give suggestive tips and recommendations to k with is Ferrari Maserati of Fort Lauderdale. their staff always listen to all your concerns. they also give suggestive tips and recommendations to keep your vehicle working in top performance and safe above all. I can't see going to any other dealer. at Ferrari Maserati of Fort Lauderdale you are not just a client. More
by RMENA0
November 02, 2021
My experience was less than desirable. I went in to correct a 5 dollar key problem but when I left it turned into a $2300.00 plus tire problem and a brake problem and which the brake problem was determ correct a 5 dollar key problem but when I left it turned into a $2300.00 plus tire problem and a brake problem and which the brake problem was determine to be an inaccuarte anlysis of the vehicle. At 10k miles all 4 tires were worn. Intially the service represenative indicated two tires needed to be replace. Within the hour the service represenative indicated all 4 tires needed to be replace. The service represenative described the tires to be worned to the point that I would be putting my life in great danger, if I were to drive the vehicle at this time. The Service represenative indicated the inside of the tires were worn to the cord. The picture he painted and described to me was total catashophic failure. Being that he is the service represenative I took his and the technicians anlysis of the tires to be true. The service represenative indicated that the only tires available were the Pirelli's for the 2020 Maserati Ghibli at a price of 400.00 for each tire and 300.00 for the alignment. I thought it was over priced but I decided to purchase the tires due to the anlysis made by the service represenative and technician, and if I drove the car down the street I would be facing a catastrophic failure with the current tires. Four days later the service reprsentative contacted me and stated I need front brakes and that it would cost 1000k plus. The Maserati only has 11k miles on it. I have researched and spoken to other Maserati Ghibli drivers and they have 49k miles on their vehicle and have never replaced the brakes. Further more I took the Maserati Ghibli to an independent mechanic / company and they stated the brakes were fine. I have owned a Maserati Grand Turisimo with 17K miles plus and never had the brakes replaced. Also the tires were replaced on the Grand Turisimo from Tyre Hut in Fort Lauderdale on Sunrise Blvd and they were not 400.00 a piece. Tyre Hut would have replaced all 4 tires be it Continental tires or Pirelli's to include the alignement for 1300.00. AS I stated before the service represenative painted a picture of complete catastrophic failure if I drove the car one mile. Three days after receiving the Maserati Ghibli back the alignement is not correct and the vehicle pulls to the right after paying 300.00 for the alignment when the tires were replaced by Maserati. I have purchased over the years 14 vehicles from Maserati and I can't say I would purchase from this dealer again or have my car serviced by their technicians. It just seems odd that the car was serviced, Circa July of 2021 and none of this was discovered and that my vehicle was brought in toward the end of October and several issues were discovered. I have completely lost my confidencein Maserati of Fort Lauderdale and their service department. More
by MIAMIL472000
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