Joe Franzoni

There was a misunderstanding on my transaction, and I was enraged. I ended up talking to Steve, who graciously handled my problems, ironed them out and kept a lovely demeanor throughout the entire resolut enraged. I ended up talking to Steve, who graciously handled my problems, ironed them out and kept a lovely demeanor throughout the entire resolution. I was furious-I was livid, He talked me off the ledge and probably was a lot nicer than I deserved. Thank you for your patience. More

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My salesman Joe was awesome, professional, knowledgeable and caring he made me feel important and valued. He was thorough during the entire process he made sure I understood how to operate my Mustang GT bef and caring he made me feel important and valued. He was thorough during the entire process he made sure I understood how to operate my Mustang GT before I left the lot and I felt oh so comfortable that I made the right decision. More

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I can’t express my gratitude towards Joe for locating the bronco that we were looking for this week. His customer service along with his knowledge of the vehicles is top-notch.. along with the communication bronco that we were looking for this week. His customer service along with his knowledge of the vehicles is top-notch.. along with the communication that Joe provided was the best that I’ve dealt with when buying a vehicle. More

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I could not be more impressed with Tim and his knowledge and professionalism. I am in sales myself and know what to lookout for when making a big purchase. He got me exactly what I wanted and what I wante and professionalism. I am in sales myself and know what to lookout for when making a big purchase. He got me exactly what I wanted and what I wanted to pay for it. I would give extra stars if I could. Thank you Tim. More

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I've been seeing Joe for the past 7 years for my Ford Purchases. He always keeps me informed of my order status and does a great job making sure everything is right on my orders. I definitely recommend Purchases. He always keeps me informed of my order status and does a great job making sure everything is right on my orders. I definitely recommend you see Joe if you're looking for a new Ford! More

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Very disappointed in the finance department. I specifically told them I didn't want any type of extended warranties and they signed me up anyway. They gave me a flashdrive instead of paperwork s I specifically told them I didn't want any type of extended warranties and they signed me up anyway. They gave me a flashdrive instead of paperwork so I didn't realize it until I got home that I am paying an extra $75 a month for a service I didn't want. This is deceptive and completely unprofessional. I have made multiple contacts to get this resolved and all I continue to get is a never ending run around. Go to Suburban Ford of Sterling Heights at your own peril. More

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Even though I was buying a lower priced used vehicle from Suburban Ford, Nick N. was extremely helpful during his busy schedule. He had all of the paperwork ready to go when I arrived at my scheduled time. Suburban Ford, Nick N. was extremely helpful during his busy schedule. He had all of the paperwork ready to go when I arrived at my scheduled time. I have bought many vehicles from this dealership, new and used, and will probably make my next purchase here as well. I will request Nick. I recommend him for your next vehicle inquiry. You can tell he's a go getter, unlike some of the long time salesmen. More

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I’ve been going to this dealership for over 30 years it’s beautiful and everyone is so nice and helpful beautiful and everyone is so nice and helpful More

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I love the atmosphere & friendliness at this dealership. The service was great and fast for the oil change The service was great and fast for the oil change More

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Purchased a new Bronco Sport three weeks ago. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. More

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