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Joe Gruen
47 Reviews
My career in the auto industry began in 1988. I joined the Capital Eurocars family in 2005. The professionalism of the people and the teamwork in order to promote customer satisfaction is one of the best parts about working here. I moved to Florida in 2005 from Thousand Oaks, CA. I have been married for 11 years with 3 great kids; two daughters, ages 9 and 7, and a son who is almost 5. In my free time I enjoy any activity outdoors, and spending time with a great family and friends!
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47 Reviews of Joe Gruen
August 10, 2015
Extraordinary service from Lee Woodruff and the entire crew Lee Woodruff consistently is, hands down, the best service advisor I've ever encountered. The latest example: Far from home when my 535d experienced a Lee Woodruff consistently is, hands down, the best service advisor I've ever encountered. The latest example: Far from home when my 535d experienced a serious problem, I contacted him by phone and he graciously shared some advice. When I brought the car in last week, Lee handed me the keys to a BMW loaner and had the problem in my car quickly diagnosed and repaired as expeditiously as possible. Wait, there's more: After realizing that the car would have to be held overnight until a part arrived, he offered to bring my grandchild's car seat clear across town to my house. This wasn't necessary, as I was going to be near the dealership anyway, but that kind of gesture marks the service experience offered here by Lee and by the entire service staff, including service manager Joe Gruen. It just doesn't get any better than this. More
by mmerzer
Other Employees Tagged: Lee Woodruff
May 30, 2015
Very fair on price, great service after the sale! Michiel & Patrick were a great team on the sales end. They worked very hard to locate the perfect vehicle for me with all the options I wanted, and go Michiel & Patrick were a great team on the sales end. They worked very hard to locate the perfect vehicle for me with all the options I wanted, and got it here unbelievably fast! On the service side, Lee and Joe performed the finishing upgrades for my car (black kidney grills and rear deck spoiler) and delivered personalized, professional, and prompt service. Would definitely recommend this dealer! More
by sdmckenna
Other Employees Tagged: Michiel Stephens, Patrick Williams, Lee Woodruff
October 20, 2014
Class Act in Tallahassee I honestly cannot say enough about the customer service and professionalism that I received from Capital BMW. From hassle/haggle free sales from Mike I honestly cannot say enough about the customer service and professionalism that I received from Capital BMW. From hassle/haggle free sales from Mike Stephens to dedicated service with Joe Gruen and outstanding communication/support from Ian Wyre and Lee Woodruff. I recommend this entire group and appreciate their commitment to customer service. You have earned my business. More
by Joe Ferris
Other Employees Tagged: Ian Wyre , Michiel Stephens, Lee Woodruff
November 30, 2012
I have used this dealer to service my BMW for years. I have to drive out of my way to use them and it has been well worth the inconvenience. While I did not buy my BMW there I will next time based upon m have to drive out of my way to use them and it has been well worth the inconvenience. While I did not buy my BMW there I will next time based upon my excellent service experiences. Joe Gruen and his team make all the difference and I highly recommend this dealership. More
by MikeD545
Other Employees Tagged: Joe Gruen
October 29, 2012
Not very enthusiastic or friendly. Seems like he hates his job. Made it seem like I was making him do work he wasn't supposed to. Maybe I caught him on a bad day. Tech also forgot to put a couple vacu his job. Made it seem like I was making him do work he wasn't supposed to. Maybe I caught him on a bad day. Tech also forgot to put a couple vacuum lines back correctly and caused some power issues. The detailer marred up my polished wheels as well, even after I requested no one detail it. Update: Joe Gruen addressed all my concerns and rectified my situation. Very pleased with how he dealt with everything in a timely manner. Thank you More
by Rotorocious
July 23, 2012
My overall experience has been great with everyone at this dealership. Especially Joe Gruen in service and Ryan Kukulka in sales. I have enjoyed the assistance of Ian Wyre and look forward to purchasin this dealership. Especially Joe Gruen in service and Ryan Kukulka in sales. I have enjoyed the assistance of Ian Wyre and look forward to purchasing and servicing my car in years to come. Prompt attention to my complaints, and quality work, is the rule not the exception. They deserve the best rating possible. More
by Joel Remland
Other Employees Tagged: Ian Wyre
January 05, 2012
There are salesmen, and then there is Michiel Stephens. Mike is the bomb! He is helpful, friendly, thoughtful, considerate, honest and trustworthy. Michiel has sold me four cars, and I trust him implicit Mike is the bomb! He is helpful, friendly, thoughtful, considerate, honest and trustworthy. Michiel has sold me four cars, and I trust him implicitly. He will work for the customer and with the customer. I recommend Capital Eurocars because of the sales, and service. I had a problem with my last car, and the sales manager, Joe Gruen, personally worked with me until Michiel Stephens could find me another car. The general manager, Crawford Atkins, and the sales manager, Tony Harris, were also helpful. The BWM servicemen are great; they know you. When I walk into the dealership, people call me by name. This makes me feel appreciated as a customer and a person. I will continue to purchase BMWs at Capital Eurocars! More
by Dr. Joe
Other Employees Tagged: Michiel Stephens, Michiel Stephens, Joe Gruen
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