Joe Hanks | Page 12

Runaround - poor customer service - terrible follow through I could write a small novel about how poor my experience was and has been with Sundance- I will keep this concise. I contacted the salesman (Ryan I could write a small novel about how poor my experience was and has been with Sundance- I will keep this concise. I contacted the salesman (Ryan Navin) about viewing a 2014 GMC Sierra and setting up a date to visit the dealership as I live an hour away . after we set a date, I followed up before my trip to the dealership . After we arrived we did not see the truck for four hours because they couldn’t find the vehicle. After we found the vehicle- sitting in the back lot- they could not find the keys . After I decided that I wanted to purchase the vehicle- Ryan (who quoted me via text message) did not honor the original quote and then proceeded to try to sell me another vehicle . After explaining our displeasure with the run around Ryan offered my father who drove the same distance a $30 gas check. We spoke with a sales manager who said that protocol states sales man are not supposed to quote vehicles over text and apologized. About a week later Ryan reached out explaining he would really like to make a deal and hoped we could work with him . We visited again and waited for Ryan to organize the sale. After all was said and done we came up in price and he came down . We paid more than the original quote, but were satisfied with the price. This truck did not have a scratch on it and appeared to be in pristine condition. But about 1.5 months after purchasing the paint on the passenger side started chipping off.This is not normal for a vehicle with about 20k miles. I contacted Sundance about getting this checked out on 5 separate occasions. Finally I called their sales line and spoke with someone about coming in that day . Unfortunately after arriving to get my paint checked out I was told the paint manager was gone and leaves daily around 3-4 pm. Another wasted trip to Sundance when I had an appointment . I spoke with a sales manager - joe hanks- who was repeatedly offensive with the way he spoke with me. Did not offer up a solution and refused to give me John Visellis card because “he was on vacation and didn’t need to be bothered”. After finally getting a promise someone would follow up with me and a huge quote to fix the paint I left . I have heard nothing from sundance Chevrolet. The paint appears to have been covered up and I’m certain the dealer knew about it . It looked good enough to get it off the lot and was still sticky to the touch after it started peeling . This is a dealer I have told friends, family, and colleuges looking for a vehicle to stay away from . No customer service and a fescious attitude from management . More

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New car, happy customer had a good time buying my new trax Shane greeted me right away and what a relief because I was anxious about a new car purchase. And he made the buying experience easy he listened to my Shane greeted me right away and what a relief because I was anxious about a new car purchase. And he made the buying experience easy he listened to my needs and I was very happy. I feel happy to have a new friend and was very happy to buy at Sundance, they made it fun. More

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more than i bargained for!! went in looking for a specific vehicle, listed on the internet. keith floyd got me intro twice the vehicle i was looking for and for the same price!!! went in looking for a specific vehicle, listed on the internet. keith floyd got me intro twice the vehicle i was looking for and for the same price!!! More

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We were just looking, kind of. We met Keith Floyd while perusing the lot. Glad we did, he made buying our car a very pleasant experience. He's very nice and helpful person. The kin We met Keith Floyd while perusing the lot. Glad we did, he made buying our car a very pleasant experience. He's very nice and helpful person. The kind you'd like for a neighbor. Also ran into Terry Hanks. I think nice people attract nice people cause he sure seems to be a gem of a guy. We'll be back for our next car. Count on it. More

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Quick and great experience We were very pleased with our experience at Sundance. Our salesman, Jason Rowe, worked with us and our needs. The finance guy, Jay Meyers, and the m We were very pleased with our experience at Sundance. Our salesman, Jason Rowe, worked with us and our needs. The finance guy, Jay Meyers, and the manager, Joe Hanks, made us feel comfortable and helped expedite our deal. VERY happy with our purchase and the service we received! Highly recommended! More

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Took great care of us! We had a tough situation hit us the week of Christmas and had to buy a new car. We came in desperate and in need of a vehicle the same day. Randall an We had a tough situation hit us the week of Christmas and had to buy a new car. We came in desperate and in need of a vehicle the same day. Randall and Joe made it happen for us! They really pulled through and made it happen for us. We will never shop anywhere else and are extremely happy with our service and our new car! Thank you Sundance!! More

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mark korn is the best great i would do it again mark korn is the best if you need anything he is the salesman to see i would highly recommend mark i am not with any other great i would do it again mark korn is the best if you need anything he is the salesman to see i would highly recommend mark i am not with any other dealer ship More

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Love on first ride I was extremely pleased with every step of my purchase. Thank you Steve Carrasco, it was a pleasure working with you. Love Sundance Chevrolet. Pricele I was extremely pleased with every step of my purchase. Thank you Steve Carrasco, it was a pleasure working with you. Love Sundance Chevrolet. Priceless!!! More

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