Joe Hanks | Page 14

Better gas mileage Our day at Sundance was long and arduous. This is actually a good thing as it shows they were willing to do what they could to meet us somewhere in be Our day at Sundance was long and arduous. This is actually a good thing as it shows they were willing to do what they could to meet us somewhere in between our requests, offers and counter-offers. In the end we really appreciate Keith "Pink" Floyd, our salesman, for his efforts in getting us out the door with a car we both can enjoy for years to come. It was kind of fun watching and experiencing the process one goes through when trying to make a deal, sealing the deal, getting financed and then having someone personally show you the car and how to use its features. The personal touch at the end of the sale was actually unexpected and very appreciated. We even met Terry Hank's, the owner, during the offer stage. Thanks Sundance staff. More

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Aulden Sigmon was awesome Our rep Aulden Sigmon was awesome. He explained everything very well and worked to get us the best deal. His honesty is what I appreciated most. And Our rep Aulden Sigmon was awesome. He explained everything very well and worked to get us the best deal. His honesty is what I appreciated most. And the owner filled up our vehicle for the time spent. Great experience. More

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Second Vehicle Thank you Steve Carrasco , Jay Meyers and Joe Hanks for another great deal on a automobile. This is my second vehicle in less than a year. Thank you Steve Carrasco , Jay Meyers and Joe Hanks for another great deal on a automobile. This is my second vehicle in less than a year. More

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Great experince working with Michael. Working with Michael and Joe was a pleasant experience. I would recommend the dealership for anyone that wants a pleasant experience and dedication t Working with Michael and Joe was a pleasant experience. I would recommend the dealership for anyone that wants a pleasant experience and dedication to making the deal. More

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Awesome experience We are very pleased with sundance Chevrolet. Randall was our salesman and he went abo e and beyond getting the deal done. We will definatly be back We are very pleased with sundance Chevrolet. Randall was our salesman and he went abo e and beyond getting the deal done. We will definatly be back when we need another car. Thank you very much More

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Lease Pull-Ahead Had an awesome experience with Sundance and the staff...a special thanks to Alex Orta for going above and beyond the call of duty! LIFETIME customer.. Had an awesome experience with Sundance and the staff...a special thanks to Alex Orta for going above and beyond the call of duty! LIFETIME customer...thank you!!! More

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Laid back no pressure, very enjoyable experience. Steve Carrassco is a great guy. Right from the first day talking to us about the options for trucks and letting us decide what we wanted with no press Steve Carrassco is a great guy. Right from the first day talking to us about the options for trucks and letting us decide what we wanted with no pressure, that is the way a dealer experience should be. They worked for us to get the deal we wanted and we couldn’t be happier. I will be happy to recommend Sundance and Steve and Joe to anyone looking for a new vehicle. Thank you Steve. Ken and Tricia Mullins More

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2018 Chevrolet Silverado Midnight edition Tommy always goes above and beyond when it comes to helping us find the right vehicle for our family. He is by far the best sales representative at Su Tommy always goes above and beyond when it comes to helping us find the right vehicle for our family. He is by far the best sales representative at Sundance. More

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Runaround - poor customer service - terrible follow through I could write a small novel about how poor my experience was and has been with Sundance- I will keep this concise. I contacted the salesman (Ryan I could write a small novel about how poor my experience was and has been with Sundance- I will keep this concise. I contacted the salesman (Ryan Navin) about viewing a 2014 GMC Sierra and setting up a date to visit the dealership as I live an hour away . after we set a date, I followed up before my trip to the dealership . After we arrived we did not see the truck for four hours because they couldn’t find the vehicle. After we found the vehicle- sitting in the back lot- they could not find the keys . After I decided that I wanted to purchase the vehicle- Ryan (who quoted me via text message) did not honor the original quote and then proceeded to try to sell me another vehicle . After explaining our displeasure with the run around Ryan offered my father who drove the same distance a $30 gas check. We spoke with a sales manager who said that protocol states sales man are not supposed to quote vehicles over text and apologized. About a week later Ryan reached out explaining he would really like to make a deal and hoped we could work with him . We visited again and waited for Ryan to organize the sale. After all was said and done we came up in price and he came down . We paid more than the original quote, but were satisfied with the price. This truck did not have a scratch on it and appeared to be in pristine condition. But about 1.5 months after purchasing the paint on the passenger side started chipping off.This is not normal for a vehicle with about 20k miles. I contacted Sundance about getting this checked out on 5 separate occasions. Finally I called their sales line and spoke with someone about coming in that day . Unfortunately after arriving to get my paint checked out I was told the paint manager was gone and leaves daily around 3-4 pm. Another wasted trip to Sundance when I had an appointment . I spoke with a sales manager - joe hanks- who was repeatedly offensive with the way he spoke with me. Did not offer up a solution and refused to give me John Visellis card because “he was on vacation and didn’t need to be bothered”. After finally getting a promise someone would follow up with me and a huge quote to fix the paint I left . I have heard nothing from sundance Chevrolet. The paint appears to have been covered up and I’m certain the dealer knew about it . It looked good enough to get it off the lot and was still sticky to the touch after it started peeling . This is a dealer I have told friends, family, and colleuges looking for a vehicle to stay away from . No customer service and a fescious attitude from management . More

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New car, happy customer had a good time buying my new trax Shane greeted me right away and what a relief because I was anxious about a new car purchase. And he made the buying experience easy he listened to my Shane greeted me right away and what a relief because I was anxious about a new car purchase. And he made the buying experience easy he listened to my needs and I was very happy. I feel happy to have a new friend and was very happy to buy at Sundance, they made it fun. More

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