Joe Heisler | Page 33

Excellent service, Great prices! I went to Thomas Dodge Chrysler-Jeep in Highland after finding a Ford Fusion online that was within my price range AND had all the amenities I was loo I went to Thomas Dodge Chrysler-Jeep in Highland after finding a Ford Fusion online that was within my price range AND had all the amenities I was looking for in a new/used car. We were greeted with friendly smiles and helpful attitudes. My sales rep, Joe, found exactly what I was looking for in a vehicle, and made car shopping a hassle free and fun experience. I walked out with the keys to a 2012 fully loaded Ford Fusion and couldn't be happier with my purchase. I would definitely recommend to those who don't want to get haggled and hounded by commissioned based sales reps. More

Report | Print

Great Experience! by DBleeke We recently bought a 2015 Jeep Cherokee at Thomas Dodge in Highland. It was a great experience with Basia and Joe helping us at every step. The no has We recently bought a 2015 Jeep Cherokee at Thomas Dodge in Highland. It was a great experience with Basia and Joe helping us at every step. The no hassle no pressure sale is not to be believed! We love our Jeep and thank you all at Thomas Dodge! DBleeke More

Report | Print

no pressure shopping The salesman Joe Heisler was very knowledgeable, patient, answered all my questions, very pleasant experience. I am a repeat buyer, by far this was t The salesman Joe Heisler was very knowledgeable, patient, answered all my questions, very pleasant experience. I am a repeat buyer, by far this was the most efficient process that I have been through and as for customer service I have had for the most part pretty good service through out the years. More

Report | Print

The salesman was excellent, financing department issue I wrote a review last week when I purchased the vehicle, the salesman Joe Heisler is top notch and when I am in need of another vehicle will go to him I wrote a review last week when I purchased the vehicle, the salesman Joe Heisler is top notch and when I am in need of another vehicle will go to him. I found some scratches on my vehicle and he took care of them right away. I traded in a vehicle which was to be paid off from Thomas Auto and thought all was good. Then there was a payment of $625 taken out of my bank account from the lien holder of the vehicle I traded in 11 days after I purchased my new vehicle. Problem is I shouldn't have a payment on a car I traded in nor did the finance person ask me at the time of trade in when my next payment was or if it is auto pay. These are thing I believe the fiance person should ask the buyer when they trade in a vehicle that they owe on. After stopping in and trying to explain my situation that I am now out $625 things became a bit heated. I felt that Thomas Dodge should have cut a check for that amount so I could put it in my bank account , but I was told no its not their fault. I believe it is their fault and they should have compensated me, if the lien holder of the vehicle they took on trade in would have sent me a check at a later time I would have given it to them. So at this time I am out $625 on a vehicle that I do not own and will have to wait to see if and when I will get it back. I recommend that Thomas Dodge teach their finance officers to explain to each customer if they are traded in a vehicle and there is a lien on it that they will themselves need to contact the lien holder so they are not deducted a payment on a vehicle they don't own anymore. I would also like to apologize to the staff and any customer for getting loud and saying a few choice words but when you are out $625 dollars and are not getting help I think you'd be a bit angry. More

Report | Print