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Joe Hernandez
Joe Hernandez at Nissan Van Nuys

Joe Hernandez

Service Advisor

Nissan Van Nuys

5425 Van Nuys Boulevard
Los Angeles, CA 91411

4.9
24 Reviews
4.9

24 Reviews

Write a Review

24 Reviews of Joe Hernandez

November 09, 2026

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Employee Rating

Shant always takes great care of. me and my Rogue. Keep up the great work! More

by JIM.BERNARD.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriela Gamboa, Shant Ashikian

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Nov 09, 2026

Nissan Van Nuys responded

Knowing Shant consistently takes good care of you and your Nissan Rogue means a lot to our team. Thank you for the encouragement!

November 03, 2026

Dealership Rating
Employee Rating

The service was ok. The lack of clarity about my questions and the push to upgrade the car I found annoying! More

by sormenyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 04, 2026

Nissan Van Nuys responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 24, 2026

Dealership Rating
Employee Rating

Service was provided in a timely manner. Joe Hernandez was very welcoming and courteous. He was also informative in regards to needed services. More

by Matches5373
Recommend Dealer
Yes

Other Employees Tagged: Joe Hernandez

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Oct 24, 2026

Nissan Van Nuys responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan Van Nuys!

October 18, 2026

Dealership Rating
Employee Rating

Good customer service and nice waiting area and with free coffee and have a nice showroom More

by joepogi70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriela Gamboa, Nazario Sanchez, Shant Ashikian, James Alvarado

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Oct 20, 2026

Nissan Van Nuys responded

Thanks for sharing about your experience with Nissan Van Nuys. We appreciate your business and hope to see you again soon!

September 30, 2026

Dealership Rating
Employee Rating

Buena comunicación, excelente servicio y opciones de compra la comunicación. Siento que hace falta realizar un poquito más en el sentido de diferentes opciones o conveniencia respecto al servicio del ve More

by luisepadillav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 30, 2026

Nissan Van Nuys responded

Hearing that our communication was clear and that our service met your expectations means a lot to our team. We’re sorry your visit didn’t offer as many convenient service options as you’d hoped. Please feel free to discuss any specific preferences with our team when you bring in your Nissan Rogue Sport.

September 30, 2026

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Employee Rating

Excellent customer service everyone was so nice and professional 👏 I love my new car.yayyyy More

by KRISTINAVILLAFAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Munoz, Gabriela Gamboa, Nazario Sanchez, Shant Ashikian, Jessie Rodriguez, Drew Titus, Uli Pimentel, Anthony Hernandez, James Alvarado

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Sep 30, 2026

Nissan Van Nuys responded

Knowing our team provided a welcoming, professional experience means a lot to us. Enjoy every moment behind the wheel of your new Nissan Sentra.

September 24, 2026

Dealership Rating
Employee Rating

Muy bueno el exactamente recomendaron exactamente lo que recomendaron mis servicios quedaron fantástico me encantó el servicio altamente recomendado 10/10 More

by emirobarrios1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriela Gamboa

Print
Sep 25, 2026

Nissan Van Nuys responded

Your praise of our detailed recommendations and the fantastic result for your Frontier is truly rewarding. Your 10/10 recommendation means a great deal to our service team.

September 22, 2026

Dealership Rating
Employee Rating

Todo genial en Nissan of van nuys el día de hoy mis servicios de realizaron tiempo excelente atención la mi asesor Joe Mota Ente recomendado More

by Leopardina8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 23, 2026

Nissan Van Nuys responded

We’re glad the service on your Sentra was completed promptly and that Joe provided the attentive support you expected. Hearing you recommend us means a lot to our service team.

September 21, 2026

Dealership Rating
Employee Rating

Work was performed in time and the. Service was great I recommend Nissan of Van Nuys More

by lopezcecilia1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 21, 2026

Nissan Van Nuys responded

We’re glad service on your Nissan Frontier was both prompt and thorough, and we appreciate your recommendation. Knowing our quick turnaround met your needs means a lot to our team.

September 19, 2026

Dealership Rating
Employee Rating

Gracias a Nazario por su profesionalismo y muy buena confiabilidad en ayudarme a tomar decisiones en como mantener mi auto en muy buenas condiciones More

by gladisruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Munoz, Gabriela Gamboa, Nazario Sanchez, Shant Ashikian, Matthew Hansen , Ara Charlie Grigorian, Carlos Hernandez

Print
Sep 19, 2026

Nissan Van Nuys responded

We’re glad Nazario’s professional guidance helped you feel confident in maintaining your Nissan Sentra. Your feedback means a lot to our service department.

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