Joe Hilliard | Page 119

I have been working with Joe for over 10 years. I have owned two Jeep Grand Cherokees and one Jeep Wrangler and Joe has serviced them all. Klaben Chrysler Jeep has a great service team, but Joe is the be owned two Jeep Grand Cherokees and one Jeep Wrangler and Joe has serviced them all. Klaben Chrysler Jeep has a great service team, but Joe is the best. I contact him directly to schedule all service appointments. When I arrive, he greets me by name and although I know he is juggling many vehicles through the repair and service process, he makes me feel like I am the only one there and that my vehicle is the only one being serviced that day. Joe lets me know when more expensive services are needed based upon mileage or when the mechanics see something that needs attention. Between Joe's excellent service and the knowledgeable mechanic team, I am confident that my vehicle is always in top running condition. All of my service appointments start and end with Joe and I wouldn't have it any other way! More

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Working with Joe Hilliard and John in service garge has become the dynamic duo. Joe and John are really good. I trust Joe to set up my needs for service and I trust John to service my needs, even ones I di become the dynamic duo. Joe and John are really good. I trust Joe to set up my needs for service and I trust John to service my needs, even ones I didn't know about. Rich Klaben has set up a great group of prople. I trust them and wouldn't go any place else. I have been buying from the Klaben group since the '90s. Every vehicle has been great. Thank you, Jerry Frank. More

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We have been going to Klaben for service on our Chrysler Town and Country van for a long time. Our van has a ramp in it for our disabled son, and it's difficult to be without it. Whenever possible, I ask fo Town and Country van for a long time. Our van has a ramp in it for our disabled son, and it's difficult to be without it. Whenever possible, I ask for Joe to service our van. He understands our extenuating circumstances, and works with me to schedule service so our son isn't without transportation. He listens carefully to our description of any problems, and we appreciate his attention to our concerns. Joe understands how important our time is. He is very prompt in returning our calls and we rarely have to go back for service on the same issue. Everyone at Klaben is always friendly and helpful, but we're just comfortable with Joe and the service he provides. More

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Myself and my Father have come to Klaban since we moved to Ohio four years ago and we have been lucky to find a guy like Joe there. Joe is honest, caring, friendly, and patient. I know a decent amount abou to Ohio four years ago and we have been lucky to find a guy like Joe there. Joe is honest, caring, friendly, and patient. I know a decent amount about cars, but I know I can ask him a seemingly stupid question and attain a friendly answer from him. I ask for Joe every time I call Klaban and every time I go into the shop. Generally speaking, mechanics and car shops don't have the best reputation, but I feel like I am being told the truth by Joe every time I go to Klaban. He definitely cares about his customers and differentiates between what is absolutely needed, what should be done soon, and merely his opinion on a matter, which is helpful when the difference is a large sum of money. As long as I am in Kent, I will always go to Joe! More

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I lease a car and have for about 12 yrs, I have been fortunate to deal with Justin and Joe every since, and these 2 guys are the best of the best, they take excellant care of me, since I am a widow and fortunate to deal with Justin and Joe every since, and these 2 guys are the best of the best, they take excellant care of me, since I am a widow and they always help me to get the best deal and to handle my service calls to work around my schedule, They are truly a great example of Klaben I am so lucky to have them to help me every year. Thanks to them both More

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I have been going to this dealership for over 20 years. It has always been customer friendly. Since starting to work with Joe Hillard the service has gotten even better. Joe is a patient and thoughful serv It has always been customer friendly. Since starting to work with Joe Hillard the service has gotten even better. Joe is a patient and thoughful service rep. He takes all the time nedded to explain and describe what action is needed or to answer any questions. I call him direct when I need to bring the car in for service. His presentation is extremely friendly and his knowledge and problem solving skills are always at full throttle. If at any time we no longer have a Dodge I will miss going to him and Klaben Dodge Service to have my car work done. I answered all the questions above with a "great" as my response, because I think this service center is great and caters to my needs as a long time customer. More

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I have been going to Joe Hilliard for 7 years now. He gets my vehicles in very promptly and keeps me updated throughout the process. He is very knowledgeable at what he does and I enjoy taking my vehicl gets my vehicles in very promptly and keeps me updated throughout the process. He is very knowledgeable at what he does and I enjoy taking my vehicles to him. More

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As you might know, car repairs can be a bit stressful. As you might know, car repairs can be a bit stressful. Joe Hilliard has the right personality for this job. He recognizes how to defuse the situat As you might know, car repairs can be a bit stressful. Joe Hilliard has the right personality for this job. He recognizes how to defuse the situation and offers solutions, to solve the problem. More

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Take my car in for an oil change and rotation. Joe was able to squeeze me in to get the service done. Also made sure he reminded me of my Loyalty Rewards card to use the coupons on that to get the serv able to squeeze me in to get the service done. Also made sure he reminded me of my Loyalty Rewards card to use the coupons on that to get the service cheaper. Car is running great. Thanks Joe!!! Give him a hug for me!!!! More

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I have worked with Joe Hilliard in servicing my cars for the past 20 years, and the ability to spot and resolve existing issues, as well as the ability to anticipate future needs has been top-notch. the past 20 years, and the ability to spot and resolve existing issues, as well as the ability to anticipate future needs has been top-notch. More

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