Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
838 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 3 mos

Industry Experience

31 yrs, 3 mos

4.9

838 Reviews

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838 Reviews of Joe Hilliard

July 08, 2024

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Employee Rating

The people are phenomenal and care about the customer and their happiness. I’ve been with them for years and will continue doing business with them More

by kgerace1
Service Price Transparency
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Recommend Dealer
Yes

July 05, 2024

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Recently purchased another vehicle from Klaben. Their staff is friendly and efficient. Mr. Hilliard and Mr. Arnold in the Service department are top notch and it's always been good to work with the More

by Tasmine200
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Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

July 04, 2024

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The dealership is responsive to the needs of their customers. They take the time to understand the issue and then work to find the appropriate resolution. I have used them multiple times with great More

by rgg1719
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Recommend Dealer
Yes

June 25, 2024

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Always a good experience great service Joe Hilliard is the best always gets me in for service More

by RMJH2O
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Recommend Dealer
Yes

June 25, 2024

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Service staff was great. They kept me informed through out the whole process. I have no problem returning to Klaben Jeep More

by stephenswilliam85796
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Recommend Dealer
Yes
Jun 28, 2024

Klaben Chrysler Jeep Dodge Ram responded

Hello Mr. Stephens. Thank you for taking the time to post a review of your experience at our service facility. Your positive marks and comments are greatly appreciated. I also appreciate you taking a few minutes to speak with me via a phone call. Our goal is to exceed the expectations of our customers, every visit, every time. Your review, though positive, tells us we could have done something better during your visit, and I apologize for not doing so. Your comments have been shared with the entire team. Although we will never have it, we always strive for perfection. We want and need our customers to hold us to a higher standard. It is our measuring stick, and we take it seriously, as evidenced by our request for reviews. We recognize and appreciate your loyalty, and look forward to seeing you in the future. The entire Klaben team remains at your service. Jeff Ashley, jashley@klaben.com, 330-673-3139 ext 405.

June 18, 2024

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We had a great experience at Klaben. We recommend Klaben for sales, service and collision work. We received top service every time. More

by SRIGGS2
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Recommend Dealer
Yes

Other Employees Tagged: Brian Franklin , Craig Hutchinson

June 17, 2024

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Never an issue with any of the service advisors. Lately I have worked with both Logan and Joe and both are great, both respond to emails which helps me a lot since I work from home and in front of More

by Rollerbones
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Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

June 15, 2024

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Joe Hilliard does a phenomenal job. He is always attentive to my needs and get service done right first time. Thanks for your help Joe. More

by dj5555dj
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Recommend Dealer
Yes

June 12, 2024

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Joe always does a great job! Service scheduled promptly and perfectly completed. I’ve bone a Klaben customer since 2006 and wouldn’t go anywhere else More

by Dianemarksz
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Recommend Dealer
Yes

June 11, 2024

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Very prompt and thorough service. Service Joe kept me informed of every step and of any possible delays. Truly enjoyed my experience More

by Tbassdr1969
Service Price Transparency
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Recommend Dealer
Yes
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