Joe Hilliard

I always have a good experience with the service department this time, however, it was exceptional. I was waiting for parts to come in for my Jeep, and things were really delayed. I worked with Joe department this time, however, it was exceptional. I was waiting for parts to come in for my Jeep, and things were really delayed. I worked with Joe Hilliard, who took charge of the case, made the right calls, keeping me well informed along the way. Just like that, he had the parts delivered, and my Jeep back to perfect in a matter of days. Joe is the man!! A dedicated, considerate man, who really should make Klaben proud! More

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Sales Team - Excellent; Service Department - needs some serious work on scheduling and communication with customers. First experience, our brand new vehicle was towed in due to a dead battery. Took a some serious work on scheduling and communication with customers. First experience, our brand new vehicle was towed in due to a dead battery. Took a week to get back and we had to call for status updates. Second experience was for a recall. They scheduled our appointment (IN PERSON and wrote it on the paperwork) and then we found out they never put us in the computer so we had no appointment. They tried to push us back over a month for next appointment. We had to complain to sales team to get us put back in in a more timely manner. More

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JOE AT THE DESK IS FANTASTIC - - TAKES THE TIME TO EXPLAIN SERVICE WORK IN GREAT DETAIL. EXPLAIN SERVICE WORK IN GREAT DETAIL. More

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Customer service was excellent! Staff communicated, transported me timely, and was polite. Each staff person took care of me with door to door service and no wait time for customer Staff communicated, transported me timely, and was polite. Each staff person took care of me with door to door service and no wait time for customer service. Joe trained the staff to take care of his customers so they retain a positive experience when he is unavailable. It is a good reflection on the company when you have customer service you can depend on. More

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My Pacifica was ready when promised and all work was completed. This was my”new vN” initial oil change and an update to the main radio/car play/etc. system. completed. This was my”new vN” initial oil change and an update to the main radio/car play/etc. system. More

by Nana&Papa Verified Customer Verified Customer

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People are friendly and are always willing to assist your needs, lobby is comfortable for waiting needs, lobby is comfortable for waiting More

by dlhcasa Verified Customer Verified Customer

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Very friendly and professional. Very willing to help with whatever is needed for your vehicle. Very willing to help with whatever is needed for your vehicle. More

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The process was quick and easy, there was great customer service from beginning to the end. service from beginning to the end. More

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Everyone that assisted in the car of myself and my car were personable and caring. were personable and caring. More

by angelnurse Verified Customer Verified Customer

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Always a great experience working with Joe Hilliard. Klaben is the only place I service my vehicles. Klaben is the only place I service my vehicles. More

by HKNAPP0 Verified Customer Verified Customer

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