Joe Koubek | Page 2

Rush to get warranty service out the door I brought my car in with a transmission issue. It was replaced because it was under warranty. I had not had my car back more than a few hours when th I brought my car in with a transmission issue. It was replaced because it was under warranty. I had not had my car back more than a few hours when the check engine light came back on. I had to make a second trip to the service center where they found something else that need to be replaced. The technicians should have done a much more thorough job the first time around. There is no excuse for such negligence. More

by clairedanebert Verified Customer Verified Customer

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Great service Had a great experience with the service department. They explained everything as well as covered the cost without holding anything back. The service Had a great experience with the service department. They explained everything as well as covered the cost without holding anything back. The service professionals were knowledgeable and helpful. They escorted me through the entire process and made it simple.. More

by michael.lagrave Verified Customer Verified Customer

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Great service. As usual, great service from great professionals. Had to leave my Jeep for a day , it was worth the wait, very pleased with the service. As usual, great service from great professionals. Had to leave my Jeep for a day , it was worth the wait, very pleased with the service. More

by ee_edwards Verified Customer Verified Customer

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Amazing! Amazing! Amazing! The experience here is unparalleled! I’ve bought 3 cars from this same dealership and they NEVER let me down! The experience is always amazing! They a The experience here is unparalleled! I’ve bought 3 cars from this same dealership and they NEVER let me down! The experience is always amazing! They are knowledgeable, carry the best of the best cars and always give me the best experience! From the fast call backs in communication to face to face I always feel like family! Thank you guys for all of your hard work over there! Jason Zimmerman you rock! You took the time to make sure I was happy with everything! Detailed, communicative, understanding such a doll! Bruce in finance performs miracles , Joe Kueback is like family to me! Jeff detailed and always fast and kind! Thank you for making my experience here always so wonderful! I definitely will continue to send friends and family your way! You all are Amazing! More

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Best ever from a car salesman. Joe Koubek is really not a used car salesman, but a man I would be honored to call a friend. No pressure, just the facts and a willingness to help and Joe Koubek is really not a used car salesman, but a man I would be honored to call a friend. No pressure, just the facts and a willingness to help and support. Highly recommended to anyone looking for a clean, quality car without the sticker price of a brand new one. Bill Matson was also very helpful, friendly and concise. And for his effort, he took my HMMWV for a spin! Good guy. More

by jgoodwin0249 Verified Customer Verified Customer

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went well, good service Went in to look at a used truck. Have a new 2019 Jeep Wrangler that I purchased at another dealer, trying to get a latched fixed on the consult. The o Went in to look at a used truck. Have a new 2019 Jeep Wrangler that I purchased at another dealer, trying to get a latched fixed on the consult. The other dealer would not return email or call. Said something to Rafael about it and he contacted Darrell who ordered the part and text me to let me know was in and had my name on it. Very impressed. And yes we bought the Ford truck. More

by barbiewalsh Verified Customer Verified Customer

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Excellent customer service I bought a used Chrysler 300. Everyone was courteous, respectful and knowledgeable. Special thanks to Joe K. I will definitely recommend Huffines to I bought a used Chrysler 300. Everyone was courteous, respectful and knowledgeable. Special thanks to Joe K. I will definitely recommend Huffines to family and friends More

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Yes. 5 Stars. I’m an experienced car buyer who does a lot of research prior to purchasing used cars/trucks. I research the make model and year vehicle, specific car I’m an experienced car buyer who does a lot of research prior to purchasing used cars/trucks. I research the make model and year vehicle, specific car histories, and search 100 miles from my location using web sites like carguru, truecar, autotrader, etc. I get as familiar with a prospective car as I can before I go see it. Where I fall short is usually finding a dealer sale person that I click with and find super helpful. I either get a go by the cheesy sales person instructional book someone must have published at some point (e.g., shows me the feature to get weather on the smart radio system and ignores any functional/practical buying criteria), or I get a person that knows nothing about nothing. When I met Joe, my expectations were low... however I was super wrong. Joe was level headed, collaborative, responsive, knowledgeable, professional, and made my experience one of a kind. He went out of his way to help show me pictures before I drove out to his site, he listened to me, and he answered all questions honestly and clearly. He knows what a car buyer is thinking and is transparent in the sales process. He is what you would hope any dealer sales person should be. I never knew of Joe before I contacted the dealership but I have no issue recommending him to anyone that wants to work with an experienced and straightforward professional. Great job Joe! Thanks for the great customer experience and getting me (my son) into a great truck. More

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Second time buyer - great customer service! I have purchased two vehicles from Joe Koubek at Huffines Chrysler Jeep Dodge Ram Lewisville and received the best price and service over local compet I have purchased two vehicles from Joe Koubek at Huffines Chrysler Jeep Dodge Ram Lewisville and received the best price and service over local competitors. Joe Koubek goes above and beyond for his customers - when I wasn't fully satisfied with the detail of my vehicle after purchase, he assured me that he would clean everything and got his personal supplies and cleaned my jeep! You don't get that kind of service just anywhere. :) More

by Anonymous Verified Customer Verified Customer

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Derrell is the best! I haven’t had my car long but I have been in the dealership pretty frequently since I’ve gotten it. I can not stress enough how fantastic Darrell is. I haven’t had my car long but I have been in the dealership pretty frequently since I’ve gotten it. I can not stress enough how fantastic Darrell is. He is a manager and there is a reason for that. He knows what he is doing and is great at his job. He overall has a great team but he by far stands out to me when it comes to customer service. I am a woman having to deal with the worry of purchasing a car and being nervous of being screwed over. I don’t have to worry about that with Derrell. Derrell makes sure his customers are well taken care of and goes above and beyond to make them happy. Also, one side note: the used car sales front desk lady is not listed, but her name is Wanda. She is so sweet and polite. Every time I’m in she takes great care of me, and is so good at her job! I just couldn’t leave her out of this review! Thank you Huffines for making me a very happy customer! More

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