Joe Miller | Page 2

I will never recommend this dealership for any kind of work to be done on a vehicle. Took almost 6 weeks to get my car. When I brought it in said you were backed up but it would be one to 1 1/2 weeks at m work to be done on a vehicle. Took almost 6 weeks to get my car. When I brought it in said you were backed up but it would be one to 1 1/2 weeks at most after the first week no phone call so I called could never get the service person working on my car. I believe that was Lonnie. I would leave messages. Never get a call to see what was going on and how much longer another week and a half goes by not a word called him left a message. No return call so I called ahead of the service department. Never got a call from her either so I went to the top to ask why no one has called. They’re giving me an update on where my vehicle is at. It was not an extensive fits when I finally did hear from service. The excuse was it’s the Mopar warranty department about the parts. So I called Mopar. Here’s what they informed me was going on. You sent out the parts list right away. They sent it back to you because you had inflated the price of the parts and asked you to redo it, you sent it back a week later, but did not change the pricing again so they sent it back to you and told you to fix it now we’re four weeks down the road no calls every time I needed to find out information I had to call and I was lucky if I got a hold of anyone. It was always someone else’s fault when I called your customer. Service sucks your people don’t follow up they need to go back into training and learn how to work with their customers and keep them updated and not have to call you constantly and get no answer. 6 to 7 weeks to get a couple of things done all because of the Mopar warranty and you not wanting to change your pricing all I got was some excuse. Well, we’ve had cars here ma’am for almost 2 months. Well, then you shouldn’t take on any more cars if you can’t get things done in a amount of time and keep them in the loop with updates and the made up stories are whatever you think people are too stupid that the car just sat there because you people couldn’t get your act together. You didn’t even give me a call to let me know it would take more than 2 weeks and ask if I would like to continue or pick it up I had no transportation for 6 wks. You people are screwed up. I owned a business for 25 yrs. If I ran it the way did I’d be out of business. Plus when I picked up my car, you didn’t even have the paperwork for me that was done to my car. It was like here’s the car. It wasn’t even clean when I picked it up. If you put it through the car wash, she would’ve never known it the inside you didn’t even put paper papers down on the floor matts to protect it from the dirt. You people really drop the ball shame on you for your work ethics. More

by Nomads Verified Customer Verified Customer

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Excellent experience. Courteous, Quick turn around. Nice body work. Not my first experience here. Always good service. Courteous, Quick turn around. Nice body work. Not my first experience here. Always good service. More

by TEXASBAILEYS Verified Customer Verified Customer

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Once they received to backordered part, they were very quick and through in repairing my vehicle. quick and through in repairing my vehicle. More

by GHUBBARD Verified Customer Verified Customer

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Quick and efficient service on our new pickup. Great crew, communicated and kept us informed. Great crew, communicated and kept us informed. More

by maci.mcgraw Verified Customer Verified Customer

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The service department is always very helpful and friendly. The work is completed the first time and promptly. The staff is excellent. friendly. The work is completed the first time and promptly. The staff is excellent. More

by m.crow.tx Verified Customer Verified Customer

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My 60k scheduled preventive maintenance was completed impeccably by the technician. I will continue to return to the dealership for all repairs. impeccably by the technician. I will continue to return to the dealership for all repairs. More

by gspiros3 Verified Customer Verified Customer

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Good communication from all team members. They completed quick diagnosis and repair while ensuring I could still complete my normal daily tasks. They completed quick diagnosis and repair while ensuring I could still complete my normal daily tasks. More

by er89 Verified Customer Verified Customer

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Great dealer. Attention to detail and nice customer service. I would recommend this dealer to friends and family. Attention to detail and nice customer service. I would recommend this dealer to friends and family. More

by jfullersafe Verified Customer Verified Customer

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Roger Williams kept my truck for 84 days to replace the heater core. One week shy of 3 months. heater core. One week shy of 3 months. More

by jasonhughescrh Verified Customer Verified Customer

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I will only buy from this dealership. Great service .Very honest and professional. Im a 71 year old widow woman and I have never worried about being taken advantage of here ,like so many Great service .Very honest and professional. Im a 71 year old widow woman and I have never worried about being taken advantage of here ,like so many other business have done to me..Do I need to say more ? More

by k9stylists Verified Customer Verified Customer

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