Joe Palmisano | Page 21

Great experience I had done some research before going to this dealership to purchase my new RX 450. It proved correct. Every person I dealt with was gracious and prof I had done some research before going to this dealership to purchase my new RX 450. It proved correct. Every person I dealt with was gracious and professional. Wade is the delivery specialist and he made sure I knew everything bout my car before I drove off the lot. He walked me through setup of all of the features. He also gave me his contact info so I can call and ask him questions. They even have videos of frequent questions on the website. Great experience. More

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Super friendly and knowledgeable without any pressure We really enjoyed interacting with several of the employees at Lexus of Brookfield who made us feel appreciated and comfortable. Lots of hospitality a We really enjoyed interacting with several of the employees at Lexus of Brookfield who made us feel appreciated and comfortable. Lots of hospitality and enthusiasm. More

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Learning curve. I texted Wade that I was bringing my auto in for mudflat installation and asked if he had time to assist me in a review of the “computer with four whe I texted Wade that I was bringing my auto in for mudflat installation and asked if he had time to assist me in a review of the “computer with four wheels”. In spite of being a bit under the weather he was able to explain and show me what I needed. More

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Excellent specialist Thank you very much for your time and effort, Great explanations to all featured! Specially car remote start from the phone! 👍👏😁 Thanks a lot to Jo Thank you very much for your time and effort, Great explanations to all featured! Specially car remote start from the phone! 👍👏😁 Thanks a lot to Joe and Dan to get car I need!🙏 More

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Great car buying experience! I went to Lexus of Brookfield to purchase a used car for our college-age son. Everyone was very friendly and amazingly easy to work with. They helped I went to Lexus of Brookfield to purchase a used car for our college-age son. Everyone was very friendly and amazingly easy to work with. They helped us find a reliable car in our price range. They answered all the questions we had and were very straightforward and low pressure. I highly recommend them to anyone. This was the most pleasant car buying experience I've had. More

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Excellent and Positive Experience I enjoyed my last Lexus so much that I got the same model again. The dealership is so easy to work with that it made it a positive experience. Wade I enjoyed my last Lexus so much that I got the same model again. The dealership is so easy to work with that it made it a positive experience. Wade made the new technology easy to understand and is very knowledgeable and easy to work with. More

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Above & Beyond Exceptional! From the moment we walked in the door at Lexus of Brookfield, we were treated exceptionally well. We honestly weren't sure what type of SUV we were go From the moment we walked in the door at Lexus of Brookfield, we were treated exceptionally well. We honestly weren't sure what type of SUV we were going to purchase, but after seeing and sitting in the Lexus at the Auto Show, we really wanted to check out the Lexus. We were greeted with a smile and handshake by Dale Roeglin. His energy and genuine love of his products beams through his smile. He answered every question. He made us feel like we would truly be cared for by their dealership. When we left the dealership (without purchasing), we felt like we really wanted to purchase our vehicle from Lexus of Brookfield. By the time we got home, we called Dale back and told him we were REALLY interested in the 2018 pre-certified 300 NX that he had shown us. Mind you, we almost bought the 2019 but realized that the 2018 had everything we needed and with only 9K miles, it was a beautiful vehicle with a great price. Fast forward a couple days, and we returned to purchase our vehicle. My husband, who ALWAYS gets buyer's remorse when he makes big purchases, had NO buyer's remorse! No tossing and turning...he slept like a baby!!! No questioning if he was doing the "right thing." When we picked up our vehicle, it was spotless. The service department had it looking brand new. The bow on top and roses were over the top AMAZING! Jordon Klein filled us in on all the details in the finance department. Wade Schumacher explained all the basics inside the vehicle....in layman's terms so we could understand it! Wade made us feel comfortable with all the electronics and controls. We were introduced to just about everyone! Thanks to Dale Roeglin and everyone at Lexus of Brookfield, we came as potential buyers and left as family! By the way, the car is super comfortable, beautiful, and everything we could have ever dreamed of! We LOVE it! More

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Helpful! Wade Schumacher did a great job of teaching me how to use some of the technical gadgets in my NX200t F sport Lexus. I've just been winging it my self Wade Schumacher did a great job of teaching me how to use some of the technical gadgets in my NX200t F sport Lexus. I've just been winging it my self but it's so much better and safer to know what you're doing when driving, Wade was very patient and thorough when explaining to me how to access and use some of the options to make it a more pleasurable driving experience. Wade was great and a natural teacher. He would be great in a classroom as well as in the passenger seat of a Lexus. He has a way of making you feel comfortable and not stupid. I hope that I can remember most of it but coming back is an option. He is a real access to the Lexus dealership. More

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Technology Expert Is Awesome! Wade greeted me for my appointment on a day he was not even scheduled to be there...Really? - Thank You Wade!! I arrived late after my service call u Wade greeted me for my appointment on a day he was not even scheduled to be there...Really? - Thank You Wade!! I arrived late after my service call up the hill and even though I felt bad, Wade seemed only interested in making my visit special. He got me a water and we headed for the car. He gave me his undivided attention to every detail I was asking about. He is pretty amazing in how he explains the workings of the on board computer. He explains things in an easy, methodical manner that takes it from overload of the brain to "Now that makes sense" and leaves you with the rationalization to do it yourself without ever making you feel like "man, I'm dumb". He never rushed through anything and made sure i had all my questions answered on my time and at my speed. Thanks Wade for a job that exceeded my expectations and Lexus of Brookfield has a Gem in You!! More

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Great experience! Wade went above and beyond the call of duty to help us out with the hundred questions that we had and the massive amount of technology that was at our Wade went above and beyond the call of duty to help us out with the hundred questions that we had and the massive amount of technology that was at our fingertips in the vehicle we bought. He was patient, friendly, and explained things in a clear, easy-to-understand way. Joe, the owner of the company, took his time to come in and talk to us about the vehicle. Jordon in finance took his valuable time to help us with a cell phone issue that we were having, providing valuable service beyond the sale of the vehicle. Scott in sales pointed us in all favorable directions in order to make our new sale smooth and fun. We definitely recommend this dealership! More

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