Joe Petrillo | Page 3

Cheyenne Phelps provided great service on our recent visit. Courteous, kept us informed of the process and very knowledgeable. visit. Courteous, kept us informed of the process and very knowledgeable. More

Report | Print

Bought the car (Sienna XLE) late on a Friday: apparently, after the service dept had closed. Took it back the following Tues so that Distributors Installed Options c/b installed. Got home and discovered the after the service dept had closed. Took it back the following Tues so that Distributors Installed Options c/b installed. Got home and discovered the Phone Cable & Charge Package was missing. Contacted the salesman who replied, "Unfortunately the Sienna didn't come with cables management said it wasn't on Addendum Sticker Sorry". I replied that, "It's a manufactured add item not a dealer add item". So they found it on the sticker and want me to drive halfway to get it. I told them mail it and was then asked "Really?" Yes, really. I've been their twice. Like most dealers, once they have their money, good customer service ceases. Probably $2 to mail it. They could use the $25 Visa® Reward Card that we never received. The salesman says call the secretary (receptionist), the receptionist says call your salesman. Can it be that tough? More

Report | Print

After browsing inventory at Village Toyota on the internet, Joe Petrillo contacted me by phone and we set an appointment to look at a new Rav4 Hybrid. Upon entering the dealership I was introduced to internet, Joe Petrillo contacted me by phone and we set an appointment to look at a new Rav4 Hybrid. Upon entering the dealership I was introduced to Joe and we had a pleasant conversation, he knew my objective was to find a vehicle that suited our family needs at a fair price. Joe introduced me to Brian Jennette and we began our search. I told Brian we had never even looked at a Rav4 up close and would need a test drive to see if it was even an option for us. Brian showed us what they had on the lot and suggested we take one for a drive. As we had already done our research we quickly decided that was the car for us. Instead of pressuring us into this car, Brian made sure we were getting exactly the options we wanted and offered to find the perfect for us. Having been in the car business for over 30 years, I said "How can you make this the perfect car for us?" Brian knew exactly what I meant this was a more expensive car than we planned on buying, having purchased over 50 cars over the years, how could he make this my next purchase? We did some friendly negotiating (involving Joe) and in short time the deal was done. But, what I remember the most about our purchase was the calm, relaxing, friendly, rapport we had along the way, Brian made this by far the most memorable car buying experience out of all 50 or so car transactions. I have bought cars from salesmen I've known for over 30 years. I can truly say that I will and already have recommended him to my friends with the full confidence that he will treat them as well as he has treated me. Thank you Brian! More

Report | Print

Thank you, Don Fortier, Sales Mgr., Bobby Trenholme,Sales for going out of their way and making us happy in purchasing our new 2021 Toyota Prius. They gave us VIP attention and answered all our questions and for going out of their way and making us happy in purchasing our new 2021 Toyota Prius. They gave us VIP attention and answered all our questions and concerns we had. After our purchase, The General Mgr. Joe Petrillo came to see us and asked if we were satisfied with our purchase and thanked us for coming to Village Toyota. We also want to thank Scott Ketchum, service who serviced our other Toyota's that we leased and purchased with Village Toyota. This is a great dealership to purchase, lease, finance, service and even to insure your car. This saves you many steps and phone calls it's an all in one dealership. We of course miss their hot dogs, popcorn and donuts and now have to mask up for safety. We will continue to go to Village Toyota for future purchases and service. More

Report | Print

On December 30th I turned my Camry Se( lease) and leased a RAV4 XLE 2021. Thanks to Anna Maria Psihas who handled my new lease. Excellent care and explanations from her on the new lease. This is my 5th a RAV4 XLE 2021. Thanks to Anna Maria Psihas who handled my new lease. Excellent care and explanations from her on the new lease. This is my 5th Toyota since 2003. Barbara & Matt Roseanu More

Report | Print

I did below Lero Robinson provided quality service to me and my Toyota Prius. This is all I want to say. Why do I have to write 25 words? Lero Robinson provided quality service to me and my Toyota Prius. This is all I want to say. Why do I have to write 25 words? More

Report | Print

In and out quickly Excellent service. I took my car in for the 10,000 check and Debbie Henry was extremely helpful. I was greeted at the door with a smile and Debbie to Excellent service. I took my car in for the 10,000 check and Debbie Henry was extremely helpful. I was greeted at the door with a smile and Debbie took care of everything. I was in and out in less than the hour and was treated great. Even with Covid around I had no worries, they are set up wonderfully and everyone was protected with proper spacing. Debbie even made my next appointment what a Blessing! More

Report | Print

Always SUPERIOR service at Village ToyotaScott Ketchum Always SUPERIOR service at Village Toyota Scott Ketchum and Tim did an excellent job in repairing my highlander and fully explaining the detail of Always SUPERIOR service at Village Toyota Scott Ketchum and Tim did an excellent job in repairing my highlander and fully explaining the detail of the repairs. More

Report | Print

Excellent Service We like this dealership so much that we purchases 4 new cars from them over the past eight years. Service has always been excellent and very accommod We like this dealership so much that we purchases 4 new cars from them over the past eight years. Service has always been excellent and very accommodating. Our sales associate is Leon Gavin who is wonderful. There is no pressure and Leon is very knowledgeable about the cars and if he doesn’t have an answer he’ll get it for you, right away. It was a pleasure working with Leon! More

Report | Print