Joe San Roman | Page 27

Had a great experience. Joe was a very accommodating salesman and worked with my budget. No one was pushy. Having a blast driving the car. salesman and worked with my budget. No one was pushy. Having a blast driving the car. More

by HARRISON.M.STEIN Verified Customer Verified Customer

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Quick & Easy I just leased my 4th car from Joyce Honda. I keep coming back because they make the process quick and easy, and they are trustworthy. I just leased my 4th car from Joyce Honda. I keep coming back because they make the process quick and easy, and they are trustworthy. More

by KatieJF Verified Customer Verified Customer

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Joe was very knowledgeable and helpful when it came to the sale of our new 2020 Honda Pilot. Unfortunately, our brand new Pilot was in for service within 2 weeks after buying it for a malfunction of the n the sale of our new 2020 Honda Pilot. Unfortunately, our brand new Pilot was in for service within 2 weeks after buying it for a malfunction of the navigation/radio system. When researching the problem further I found it to be a known issue per consumer online reviews but Honda Service had a hard time recreating it. Luckily I had a video of the issue. It turns out the wiring harness needed to be replaced on our brand new 2020 pilot! It took about a week for them to figure out the problem. The service department was less than friendly. From the moment I dropped off the vehicle I got the impression from the employees that they hated their jobs. They did provide me with a loaner. When I got my car back the interior light was not working. We returned to the dealership later that day and they told us we needed to leave the vehicle again and they would give us a loaner. They said again, “it’s going to take time to fix the issue.” At this point I was sorry I didn’t buy a Subaru. The most frustrating part of this whole process is that no one seemed to know how to fix anything. When calling the service department we were left on hold for 30 minutes twice. The night we had to return the vehicle for the interior light we arrived still on phone hold and the women who was responsible for this was eating chips at her desk and flying paper airplanes with another coworker. Just really disappointed with the costumer service. Not to mention, we haven’t even paid a payment on the vehicle yet and it was in the shop twice. I will say they figured out the interior light issue by the next morning. The manager said it was a switch or wire that was accidentally disconnected. He apologized and dropped our vehicle off at our home. Hopefully all is good with our new Pilot now. My recommendations for the service department would be to invest some time into professional development including, intense costumer service training. Another recommendation would be to offer a loaner vehicle that is similar to what the person is driving. We were offered a Honda Accord. We ended up with an HRV because I asked for a vehicle that would be good in the snow because I was on call and needed a vehicle big enough to put my son’s snowboard in. Not a big deal but it’s nice to have a comparable loaner. More

by MMBARTLETT Verified Customer Verified Customer

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Excellent Experience Joyce Honda is by far the most honest and easy to work with dealership we have any worked with. Our salesman Joe San Roman is the best and we have b Joyce Honda is by far the most honest and easy to work with dealership we have any worked with. Our salesman Joe San Roman is the best and we have bought I think at least 8 (maybe more) cars from Joyce Honda and from him starting in 2003. He is the nicest and by far the most honest salesman that we have ever worked with and trust him completely. Working with him makes the car buying experience so easy. We also worked with Lauren in Finance and she was very professional, honest, and took the time to make sure that we understood everything regarding the contract for our car. She was also very sweet and friendly and is an excellent representative for your company. In the past we have worked with Ernest when we come in for service and the experience has been beyond compare. He is one of a kind, a true asset to your business!! This is the 1st review that I have received to complete, I am not sure why because we were told to expect one many times but somehow it was never received. I am glad that I have finally been able to share this review. We will continue to buy and drive Honda's purchased at Joyce Honda in the future and have recommended Joyce to countless friends and family members! I LOVE my new car!!! More

by CMSANTA Verified Customer Verified Customer

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Efficient friendly staff in both service & sales. CRV & Accord leased every 36 months since 2007 with little or no problems. Any warranty or recall issues resolved satisfactorily. Accord leased every 36 months since 2007 with little or no problems. Any warranty or recall issues resolved satisfactorily. More

by RKTKRK Verified Customer Verified Customer

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Excelente service, very nice and friendly sales representatives Immensely helpful Everything was so well explained. I’ll most definitely come back and recommend to friends and family. Thank you representatives Immensely helpful Everything was so well explained. I’ll most definitely come back and recommend to friends and family. Thank you so much for your help More

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Oil Change The technician was professional and fair. The services was done in a timely manner. I was given good information and advice regarding my car Thank y The technician was professional and fair. The services was done in a timely manner. I was given good information and advice regarding my car Thank you More

by RDMILLAN71 Verified Customer Verified Customer

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Joe San Roman and Efren Madrigal This was our first experience working with Joe San Roman and Efren Madrigal. My daughter and I have purchased a total of 6 cars from Joyce Honda in t This was our first experience working with Joe San Roman and Efren Madrigal. My daughter and I have purchased a total of 6 cars from Joyce Honda in the last three years, Joe and Efren were wonderful to work with, we certainly will be back for our next purchase! More

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New Lease The sales representatives are always friendly and pleasant to talk with, they also listen on what I am interested in a vehicle that’s good The sales representatives are always friendly and pleasant to talk with, they also listen on what I am interested in a vehicle that’s good More

by OLSENDANIELA77 Verified Customer Verified Customer

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Excellant experience!! I can honestly say Joyce Honda made purchasing a car enjoyable. I recommend visiting this dealership before making any final decisions, especially whe I can honestly say Joyce Honda made purchasing a car enjoyable. I recommend visiting this dealership before making any final decisions, especially when comparing other vehicles and after doing thorough homework. Everyone I worked with was very friendly and always helpful. More

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