"Problem with service...service manager will not call back."
My son's car wouldn't start during vacation in NH. AAA jumped it (twice) and said that something was probably draining the battery. We looked up a chyrsler dealer feeling that it was the best option. We (and the dealership) figured that it was the aftermarket speakers, subwoofer, or one of the add-ons. They charged $389 which included a new battery and diagnostics, concluding that something of his aftermarket add-ons was probably draining the battery. We trusted that with the new battery, it would be okay. Well, with the car not being started for 4 days, it's dead in the driveway. We probably didn't need the battery, the diagnostics told us nothing, when I called the technician was rude and told me that in effect, we had no business putting anything on the car (we can put what ever we want...we own the car). I have called repeatedly for three days, left voice mails and the service manager will not call me back. Given that the diagnostics proved nothing and the battery brought no improvement, I feel that a refund at least for the diagnostics would be fair. I have never worked with a business where calls were not returned and truthfully, I'm shocked.
"Terrible service after the sale is done"
I’m very disappointed in the after care for customers. We found out that 1 tire had significantly lower tread depth than the other 3 tires. 6/32 difference. This caused a problem with the ball joints and a significant repair bill. When I asked them to make tire tire situation right, they basically said “too bad, so sad.” I will never visit this dealership again and you shouldn’t either.
"service departments handle in access of 3500 repairs per mon"
I realize it’s business for you, & you have to meet your bottom line, but the way in which I have been treated consistently in Service makes me wonder. Jessica knows my other experiences and they have been undesirable.
This is my 3rd time in service & each time it has gotten progressively worse, and I’ve been spoken to like I don’t know what I am talking about. I’m not stupid, I’m not incompetent, & I am extremely disappointed that I was treated this way. My son also has a vehicle that we purchased through you and he is in need of an oil change, but I am EXTREMELY reluctant to even bother coming there ever again.
I am being held responsible for something I have been told by two different licensed & experienced mechanics is likely not “just due to the weather conditions in NH (as stated by Chris).” I complained in January that something was wrong & it was dismissed, now it is worse and I am expected to bear the responsibility.
When I emailed my complaint, I got a call from Joe. He repeated how it was not under warranty & I was out of luck, but in the future I can call him before I come in...I’m unclear what that has or will solve.
The owner did reach out and said:
“Our service departments handle in access of 3500 repairs per month and customer satisfaction is always most important to all of us at AutoServ but we understand that on occasion there may be some misunderstanding. Owning an automobile, which is a necessary evil, is costly and we understand that but parts fail, so I wanted to reach out to you personally, after researching your issue, to express my gratitude for your business and my hope that we can come to some sort of common ground”. No common ground was reached. Apparently because of the shear volume of vehicles services per month and because I’m one person complaining, I ‘misunderstood’.
I did take it to a person I trust and after all of that, it is the FACTORY clamps, not a split in the hose. I think it cost all of $20. Side note, all that work was done on my car and the air filters were not changed..go figure. Sub par service to say the least.
"Easy quick painless"
I am a first time buyer, this process at autoserv and working with Stephen Shore made this experience super easy and fun! I’d definitely go back to work with him for my future car buying. Best dealership around.
"Never have appreciated a dealership more than Autoserv!"
- The Pope
Eric Binder, Mike Tessier and crew are like a family of sorts. They have always been on our side and make the buying or leasing experience easy! No matter before, during or after the sale, they do things right. I feel welcome anytime I walk in. My family have done at least a dozen transactions with this business over the years. I trust we will continue this pattern. They can be trusted and someone is doing a fabulous job with the Autoserv team! They're the best...:)