Joe Toepfer

Gunn Honda responded

Thank you for your feedback! We’re glad to hear your Honda Pilot service at Gunn Honda was efficient, fast, and completed in a timely manner with no issues. We appreciate your trust and look forward to serving you again in the future!

Gunn Honda responded

Thank you, John, for taking the time to share your experience! We’re glad to hear you were able to get a convenient service appointment and that everything was completed quickly for you. It’s great to know our team member was helpful throughout the process as well. We truly appreciate your trust and look forward to assisting you again in the future!

Gunn Honda responded

Thank you for your feedback! We’re glad to hear our staff was friendly and ready to assist as soon as you arrived. It’s great that you experienced quick and great service during your visit. We truly appreciate your support and look forward to serving you again in the future!

Gunn Honda responded

Thank you for your feedback! We’re glad to hear you received awesome customer service and appreciated getting updates and reports about your vehicle while you waited. It’s great to know you left very satisfied with your experience. We truly appreciate your support and look forward to serving you again!

Gunn Honda responded

Thank you for your continued trust and kind words! We’re happy to hear you consistently receive excellent care from our team. Providing professional, prompt service along with a clean, comfortable waiting area and refreshments is all part of creating a great experience. We truly appreciate your loyalty and look forward to taking care of you again at your next visit!

Gunn Honda responded

Thank you for sharing your experience with us. We’re glad to hear you’re happy with the repairs and that we had the necessary equipment in stock to get your vehicle taken care of the same day. We also appreciate your honest feedback. We understand how a small finishing touch, like a quick vacuum, can make a big difference after a long visit, and we’re sorry we missed that expectation. Your comments help us improve, and we hope to provide an even better experience next time.

Gunn Honda responded

Thank you for the kind review! We’re glad to hear you experienced great customer service along with timely, clear communication throughout your visit. Providing a smooth and transparent service experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again whenever you need us.

Gunn Honda responded

Thank you for sharing your experience! We’re so glad Joe and our Blue Team made your visit a great one. We understand that routine maintenance isn’t everyone’s favorite errand, so it’s wonderful to hear that Joe’s informative and knowledgeable approach helped you feel comfortable and confident. Taking the time to explain tire age and wear is exactly the level of care we strive to provide. We appreciate you trusting us with your vehicle and look forward to seeing you next time!

Gunn Honda responded

Thank you for your honest feedback. We’re glad to hear that, overall, you’ve received fair to good service from us, but we sincerely apologize for the frustrations you experienced during this visit. Missing the advertised oil change discount and requiring a return trip for a refund is certainly inconvenient, and we understand how disappointing that can be. We’re also sorry to hear the cabin air filter was not reinstalled correctly after inspection — that is not the level of care we aim to provide. Your comments are valuable and help us improve our processes and attention to detail. We would appreciate the opportunity to learn more about your visit so we can address this with our service team. Please feel free to contact our Service Manager at your convenience. Thank you for bringing this to our attention and for giving us the chance to do better.