Joe Vaughan | Page 3

I wasn't happy my first visit when my recall replacement part was nowhere to be found and I wasted 1.5 hours there (after waiting 2 months for my appt). But when they finally got the part in, I only had to part was nowhere to be found and I wasted 1.5 hours there (after waiting 2 months for my appt). But when they finally got the part in, I only had to wait 2 weeks, and they took my car in as soon as I arrived and I was out within an hour. More

by ktroche2 Verified Customer Verified Customer

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So pleased with this dealership from the time of purchase to my last repair. They are helpful, do good work, and are accommodating. to my last repair. They are helpful, do good work, and are accommodating. More

by brianregan Verified Customer Verified Customer

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Joe Vaughan is an excellent customer service rep for Matthews Auto. Very detail oriented and accommodating. Joe and the team always make me feel like a VIP even though I'm just an ordinary customer. Tha Matthews Auto. Very detail oriented and accommodating. Joe and the team always make me feel like a VIP even though I'm just an ordinary customer. Thank you! More

by jloew Verified Customer Verified Customer

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Fast service on any problem. Friendly service personal kept me up to date as to what they found and fixed. Friendly service personal kept me up to date as to what they found and fixed. More

by raceboy0007 Verified Customer Verified Customer

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It was fine, very professional. They had my car done when they said they would. They had my car done when they said they would. More

by phayes4 Verified Customer Verified Customer

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Outstanding, above and beyond expected service. When our car experienced a concern just after purchase, Matthews stepped up and went FAR above and beyond what I had expected to make sure my fam When our car experienced a concern just after purchase, Matthews stepped up and went FAR above and beyond what I had expected to make sure my family was safe. They repaired the car, upgraded us to safer tires, and were incredibly professional and compassionate. We are so grateful for the sales and service teams. Please keep up the great work you do. More

by oldsm99 Verified Customer Verified Customer

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Always knowledgeable and courteous. Does the work well. The staff is wonderful. Highly recommend if you’re looking for integrity and reliability. Does the work well. The staff is wonderful. Highly recommend if you’re looking for integrity and reliability. More

by PATTYD0 Verified Customer Verified Customer

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I have been doing business with Matthews for at least 15 years. I’ve come to know many of the people there. They are extremely friendly and helpful, I have gotten a lot of good advice both with respect to c years. I’ve come to know many of the people there. They are extremely friendly and helpful, I have gotten a lot of good advice both with respect to car purchases and service. Prices are not inexpensive, but if any problems arise after service, they will always take care and resolve the issue. More

by mdgoldsmithcpa Verified Customer Verified Customer

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Bought 3 cars from Matthews . advisors are very pleasant and always accommodating along with my salesman bill he was very patient with me during a year long process kept me infor advisors are very pleasant and always accommodating along with my salesman bill he was very patient with me during a year long process kept me informed when a Kia was coming in and not sold until the perfect one came in for me. More

by lisagoetz1 Verified Customer Verified Customer

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I’m new to the dealership and they were courteous and respectful. However I do wish they would have kept me informed more often than not about the progress of my vehicle. Also did not tell me where the c respectful. However I do wish they would have kept me informed more often than not about the progress of my vehicle. Also did not tell me where the car wash was located. More

by Erika Verified Customer Verified Customer

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