Joe Wachner | Page 2

I received timely service. This was the important factor. However, I had th to fight to get my appointment. This need fixing for your continued success. This was the important factor. However, I had th to fight to get my appointment. This need fixing for your continued success. More

by ehill96@hotmail.com Verified Customer Verified Customer

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Safety concerns dismissed despite documentation I worked directly with Joe W., Service Manager, during multiple service visits in 2025 related to vibration, braking, and steering concerns on my 2018 worked directly with Joe W., Service Manager, during multiple service visits in 2025 related to vibration, braking, and steering concerns on my 2018 Hyundai Sonata. Despite repeated symptoms and ongoing complaints, I was advised that “no safety concern was found.” Subsequent inspections and documentation from other facilities later identified issues that had been missed or not verified, including axle torque conditions and inadequate post-repair verification. Several safety-critical repairs performed during this period were followed by minimal or no verification test driving, sometimes as little as 0–1 mile, based on service records. I maintained detailed documentation throughout, including repair orders, mileage logs, and independent findings. These materials are now part of an active Hyundai corporate case. As a service manager, accurate verification, documentation, and escalation of unresolved safety concerns are critical. Based on my experience, those standards were not met. More

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The guy that checks you in is always very nice nice and they are very prompt.. they are very prompt.. More

by giselersmith Verified Customer Verified Customer

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Great service friendly people not a long wait. Very nice service writers and techs. Joe the service manager is absolutely awesome Very nice service writers and techs. Joe the service manager is absolutely awesome More

by Mahyhassan1220 Verified Customer Verified Customer

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Everything went as requested. Thank you very much. Keep doing what's right for customers. Thank you very much. Keep doing what's right for customers. More

by Reubenrby Verified Customer Verified Customer

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Everyone is very nice and polite. But I left extremely frustrated in the service. My next car will certainly not be Hyundai. Rather , I will not own another hyundai vehicle after my c But I left extremely frustrated in the service. My next car will certainly not be Hyundai. Rather , I will not own another hyundai vehicle after my car problems and hearing the issues other consumers were in for. More

by Dafonsois Verified Customer Verified Customer

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The whole service and parts department are amazing they always are very nice and welcoming thanks guys always are very nice and welcoming thanks guys More

by sdobert0 Verified Customer Verified Customer

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I felt the price was too high for labor. Everyone said I got ripped off. Also the ride home and back l wasn't sure if a was suppose to tip the driver. I was told how long it was going to ta Everyone said I got ripped off. Also the ride home and back l wasn't sure if a was suppose to tip the driver. I was told how long it was going to take and it was much longer. I purchased the suv at first team so I usually go there, and get better service. This was a recall. I didn't rate the people listed because I don't remember who was who. This is making me rate one ,I don't like that either. More

by linda.crook2475 Verified Customer Verified Customer

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Manager good service dept. Good but the most the Guy and Ms. Dee she always take good care of me well done Ms. Dee keep up the good work . Thank you / Kat Good but the most the Guy and Ms. Dee she always take good care of me well done Ms. Dee keep up the good work . Thank you / Kathy Sutler More

by Kathy Sutler Verified Customer Verified Customer

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Easy to get an appointment, vehicle was done before scheduled time. All scheduled maintenance, but I also bring my other Hyundai there for service. scheduled time. All scheduled maintenance, but I also bring my other Hyundai there for service. More

by mfurna Verified Customer Verified Customer

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