Joe n | Page 22

I am never going to this dealership location again. I would rather drive 30 minutes to get actually good reliable service then drive 5 minutes and have this terrible experience. First, we brought the c I would rather drive 30 minutes to get actually good reliable service then drive 5 minutes and have this terrible experience. First, we brought the car in to have the brakes checked and an A/C recall done. We got the car back and the A/C still didn’t work, and it seems to be the part they tried to fix that was still the issue. We also had the brakes checked. The measurements on the brakes made no sense. All 5s except one of them was a 1. Weird right. That doesn’t just happen. We were then told that because of the weird occurrence it might be under warranty, and our sales rep would be calling us with an update. They called back and the phone rang once, then they disconnected the call and didn’t leave a message. Not only did they not want to talk to anyone but they tried to make it seem like it was us that missed the call. We called back and went straight to voicemail of our sales rep, and we never got a call back. A few days later I called and scheduled a new appointment to have the brakes checked again and to speak to a warranty agent that would be able to help us. We got pushed off to the same guy as before despite my reluctance. We then left the car there from 10:30 to 2pm. We picked it up around 4, and the brake measurements came back very different. This time none of them were 5s, but instead 3s, 4s, and still a 1. Very confusing. Why were the measurements wrong the first time? How can they give us incorrect information about a crucial part of a vehicle and think that’s okay and safe??? On top of all of this, our sales rep was super uninformative. We asked about some paperwork and he wouldn’t answer the question, but just kept bring up the warranty issues. I had to ask the same question 3 times before the sales rep blamed the issue on a previous employee that didn’t work there anymore. So we are leaving with no new information, knowing they can’t check brakes properly, and a big bill to fix because they wouldn’t be straight up about the issues with the car. Ultimately very disappointed and shocked, never going back. More

by Anthony Verified Customer Verified Customer

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Service here is extremely expensive. I’ve taken it here out of loyalty but this will be the last service I get here for this car. I found out after the fact that my wiper fluid, which wa I’ve taken it here out of loyalty but this will be the last service I get here for this car. I found out after the fact that my wiper fluid, which was part of my service, wasn’t done, so not sure what else wasn’t done. More

by KATHERINE M Verified Customer Verified Customer

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Joe and his team expressed care and ensured all my requests and concerns for my appointment were met. Guadalupe was also very helpful at the front desk. Thank you! requests and concerns for my appointment were met. Guadalupe was also very helpful at the front desk. Thank you! More

by Erina Verified Customer Verified Customer

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I was told my car was ready and to pick it up, but when I arrived two hours later it was not actually ready. An employee also made multiple inappropriate and unwanted comments about my body that made me extr arrived two hours later it was not actually ready. An employee also made multiple inappropriate and unwanted comments about my body that made me extremely uncomfortable. More

by ek Verified Customer Verified Customer

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I was immediately greeted by the sales person upon walking in. They anticipated my appointment promptly at 11:30 AM and was excited to show me the forerunner in the show room. They were super informat walking in. They anticipated my appointment promptly at 11:30 AM and was excited to show me the forerunner in the show room. They were super informative and wanted to help get me the best deal they could for my forerunner. More

by KELLIEMLOPEZ Verified Customer Verified Customer

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Reliable and friendly service every time we get our car services here. great communication from the staff. services here. great communication from the staff. More

by soniamacias01 Verified Customer Verified Customer

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Good work for the right price on time. Time time time is good, very very good 😊 Time time time is good, very very good 😊 More

by MONTENBUCK5989 Verified Customer Verified Customer

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Great service. Attentive staff that took good care of the car. Shuttle back and forth. Attentive staff that took good care of the car. Shuttle back and forth. More

by LOKESH.BIDHAN Verified Customer Verified Customer

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