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Brooklyn Chrysler Jeep Dodge Ram
Brooklyn, NY
262 Reviews
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262 Reviews of Brooklyn Chrysler Jeep Dodge Ram
April 24, 2026
*BAIT AND SWITCH AND $5,000 IN ADDED FEES* I called ahead inquiring about a certified pre-owned 2023 Jeep Grand Cherokee Altitude X that was listed on their website. I specifically asked whether the ca ahead inquiring about a certified pre-owned 2023 Jeep Grand Cherokee Altitude X that was listed on their website. I specifically asked whether the car was physically at the dealership or at another location where they store their vehicles, and I was told that it wasn’t on-site but could be brought over immediately. I told them I could be there in 15 minutes and they confirmed the vehicle would be there by then. When I got there, suddenly, the car wasn’t available because it was getting service done at another location. Mind you, I was assured 15 minutes earlier that the car was available and would be there when I arrived. It was a classic bait-and-switch, which showed dishonesty and sketchiness from the start. I then looked at 2 other certified pre-owned Jeep Grand Cherokees that I saw on the website and took one for a test drive. Here is where it gets even worse. After sitting down and asking for a no-nonsense out-the-door price on the 2 other certified pre-owned Jeep Grand Cherokees that I looked at, they came back with a $4,000 certification fee “because they pay to have it certified” and $1,000 in other fees, plus taxes. When you buy a certified pre-owned car, the cost associated with that is incorporated into the price that the car is listed at. But i guess thats only true when you deal with an honest dealership, not this place. $5,000 in added fees once they get you in the door is downright outrageous and unacceptable. How people give this place their business and pay these fees boggles my mind. Do not come here. Do not give them your money. Taking this straight to the AG, DMV, and BBB so these scammers don’t continue ripping people off. More
by Pete
Employees Worked With
Rob Caballero
March 30, 2026
The Sales Specialist Ricky Torres was extremely knowledgeable on the vehicle I purchased. His professionalism is second to none, and he made the overall experience outstanding. knowledgeable on the vehicle I purchased. His professionalism is second to none, and he made the overall experience outstanding. More
by bdf120s
Employees Worked With
Ricky Torres
March 27, 2026
My experience with the service and with the service agent, Brandon, on March 18, 2026, was exceptional from start to finish. He provided outstanding customer service—attentive, responsive, and thorough agent, Brandon, on March 18, 2026, was exceptional from start to finish. He provided outstanding customer service—attentive, responsive, and thorough in his follow-through. Given my previous experiences with the prior service team, who had been unable to resolve a similar issue with this vehicle despite multiple visits, I was especially impressed and pleasantly surprised that the problem was accurately diagnosed and resolved so quickly this time—by the very next day. More
by YB
Employees Worked With
Brandon Nandalall, Maria Sakkas
February 26, 2026
The staff was very friendly, the space was clean and very inviting. I also like the feature of the chairs having charging outlets to them, that came in handy as my phone was dying and needed to be charged wh inviting. I also like the feature of the chairs having charging outlets to them, that came in handy as my phone was dying and needed to be charged while I waited for my vehicle. I also like the fast service! I went in for an oil change and was out in less than an hour! More
by walters.tanisha
Employees Worked With
Steven Brigham, Maria Sakkas, Josh Mitchell
February 25, 2026
I was very pleased with how quickly the service was completed. The dealership finished the work in under an hour, which gave me extra time back in my day. completed. The dealership finished the work in under an hour, which gave me extra time back in my day. More
by Vachon1
Employees Worked With
Edmundo Soto, David Ayuso
