Joel Washington | Page 2

My experience was good. Christie and Joel were very helpful and professional. I would recommend them to a friend or family member. Christie and Joel were very helpful and professional. I would recommend them to a friend or family member. More

by THOMPSONTERRIE Verified Customer Verified Customer

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Helpful. Courteous. Joel was fantastically knowledgeable about the vehicle and took the time to patiently walk us through it. Courteous. Joel was fantastically knowledgeable about the vehicle and took the time to patiently walk us through it. More

by PAULHILTON Verified Customer Verified Customer

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They are very welcoming. They greet you. They show you stuff they go over paperwork with you. Explain everything. The only bad downfall is is it takes like 7 hours to buy a c They greet you. They show you stuff they go over paperwork with you. Explain everything. The only bad downfall is is it takes like 7 hours to buy a car. That's it. But yes I recommend them big thumbs up More

by CHERYLHARTLEY63 Verified Customer Verified Customer

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Absolutely amazing all around. He helped get me into the right car for my situation and was able to do it in just a few hours. He helped get me into the right car for my situation and was able to do it in just a few hours. More

by WNP0807 Verified Customer Verified Customer

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Southern Hyundai Newport News has a friendly staff & excellent customer service! They gave me the best deal on a new vehicle and exceeded my expectations! I would recommend their business to my family a excellent customer service! They gave me the best deal on a new vehicle and exceeded my expectations! I would recommend their business to my family and friends! More

by michaelbpounders Verified Customer Verified Customer

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Both gentlemen are great to work with and very knowledgeable. Will definitely be being my var back if needed. knowledgeable. Will definitely be being my var back if needed. More

by hokies83 Verified Customer Verified Customer

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Good service. Nice people. Easy to work with. Didn’t wait too long for service and nice waiting area. Nice people. Easy to work with. Didn’t wait too long for service and nice waiting area. More

by OntheDL Verified Customer Verified Customer

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When walking in I was hesitant on buying a brand new car within my budget. However, Joel, Chris, and the whole team really went above and beyond for me! They got me into a brand new 2026! Definitely will be within my budget. However, Joel, Chris, and the whole team really went above and beyond for me! They got me into a brand new 2026! Definitely will be recommending to all of my friends and family! More

by LORENCOCKRELL10 Verified Customer Verified Customer

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This team was very professional and helpful . They did not make me feel pressured to make any decisions and we're very supportive They did not make me feel pressured to make any decisions and we're very supportive More

by corrinec1988 Verified Customer Verified Customer

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I almost never leave reviews, but I feel this place deserves an honest review. I absolutely loved my salesman and the financial officers. The system went down when we bought the car so we were able to deserves an honest review. I absolutely loved my salesman and the financial officers. The system went down when we bought the car so we were able to have a long weekend test drive with our car until the next full business day when it was up and running. They checked in on us even months after we’d had the car. I called the parts department on two separate occasions to request information on having a windshield and for having a certain size tire. I suppose I was a stupid question to ask if they had these things, since they didn’t answer on the first, or even second call either time! And when they did answer man, did I wish I had not called because I got close to zero help other than being redirected and the call still not being picked up. When I did get through to someone on both occasions, they didn’t sound very happy to be answering my questions. I was in a panic to get things fixed, and thought going straight to the dealer was a fix all, but I was wrong. My issue now lies with maintenance. I scheduled appointments 1-2 weeks in advance. My first scheduled maintenance was quick and easy, the 6000 mile recommendation. Which I think only consisted of an oil change. My state inspection almost a year later was also EXTREMELY QUICK. The tech that received my car did not seem to be having a great day either time I came in. Both times he said someone would be right with me, walked around for a minute or so. Seemed to look for other people, and then came to check my car in. I was getting ready to go in a long road trip so I wanted to make sure my car was in tip top shape. But two days after the state inspection I have a check engine light, unattached insulation, and sensor errors. At this point I was 6 hours into a 12 hour drive when all of these issues were discovered. I had my battery checked and cleaned my sensors in hopes of fixing the problem, but I had no luck and now have to push back my plans to take it in to the nearest dealer. I wouldn’t say it was the best customer experience I’d ever had, but it wasn’t the worst. More

by amanda.g.allums Verified Customer Verified Customer

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