Joel White
Joel White at INFINITI of Lynnwood

Joel White

Service Advisor

INFINITI of Lynnwood

17305 WA-99
Lynnwood, WA 98037

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4.9
179 Reviews
4.9

179 Reviews

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179 Reviews of Joel White

August 28, 2025

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Employee Rating

Great service and very accommodating staff they got things done in Avery timely manner. Very dog friendly More

by adotness
Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

August 26, 2025

Dealership Rating
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It was good that the attitude and service of receiving guests were good and that they handled things on time. More

by leogolfacademy
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 24, 2025

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Took my Infinity qx50 in for a recall. I had additional questions and concerns regarding the computer system. They listened and did some additional checks for me... no additional charges. More

by beachcw
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Recommend Dealer
Yes

August 20, 2025

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Stellar customer service. Thank you Joel and his team. Time mattered here, and they hit their mark. More

by kurtwalt
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Recommend Dealer
Yes

August 15, 2025

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Great service and very prompt and courteous service personnel. Appreciate the suggested service and the pickup and return was an added bonus More

by jtmac925
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Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

August 01, 2025

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Infiniti service dept has always been honestly and easy going, making the experience simple to navigate. More

by deanna molina
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Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez, Roger Milan

Aug 05, 2025

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Deanna! We're thrilled to hear that you've consistently had a positive experience with our service department. Providing honest, straightforward, and easy service is exactly what we strive for, and we're so glad it's made a difference for you. If you ever have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 27, 2025

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Good detailed explanations of what work needs to be done and why. Repair costs high though. More

by sheilanishigrace
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Travis Nakagaki, Roger Milan

Jul 30, 2025

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your recent experience with us at INFINITI of Lynnwood. We truly appreciate your 5-star rating and are glad to hear that Joel, Travis, and Roger were able to provide clear and detailed explanations during your service visit. It's always our goal to ensure every customer feels informed and confident in the work being performed. We do understand your concerns regarding repair costs and appreciate your honest feedback. Transparency and value are very important to us, and we’re continuously working to provide the best possible service at a fair price. If you have any additional questions or concerns, please do not hesitate to reach out to me directly. We're committed to delivering exceptional customer care and ensuring your satisfaction with every visit. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 21, 2025

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Employee Rating

I took my car in to Lynnwood Infiniti, I had to replace a tire, because of a bubble on the tire. Should have been a easy fix, but instead the destroyed my rim. They have refused to replace, but only will it More

by barbie87
Recommend Dealer
No
Jul 24, 2025

INFINITI of Lynnwood responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration and disappointment you've experienced and this is certainly not the level of care we aim to provide.It looks like Travis, the Service Manager, has been in touch and is currently working with you toward a resolution. Please know that we truly value you and your vehicle, and we regret that your recent visit didn’t meet expectations.If there’s anything else you need or if I can support you in any way during this process, please don’t hesitate to reach out to me directly. We are committed to making this right and restoring your confidence in our service.Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 16, 2025

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Roger is an exceptional service manager—knowledgeable, professional, and always going above and beyond to ensure a smooth and satisfying experience. His attention to detail, clear communication, and custo More

by Navin.gandham
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Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

Jul 17, 2025

INFINITI of Lynnwood responded

Hi Navin! Thank you for taking the time to share your experience! We're truly grateful for your kind words about Roger. He consistently goes above and beyond for our clients, and it's wonderful to see his dedication recognized. Your recommendation means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 14, 2025

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Employee Rating

Great customer service. Easy to make an appointment. Wonderful job performed. I am very satisfied. More

by benliu55
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We're so glad to hear that you found it easy to schedule your appointment and that you were pleased with the service performed. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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