Joel White | Page 2

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re happy to hear everything went smoothly during your visit and that all of your questions were answered. Providing thorough and reliable service is always our goal, and we truly appreciate your trust in us and your service contract coverage. Thank you again for your support! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your feedback. We understand how concerning and frustrating this experience must have been. We would like to clarify that after diagnostics are performed, warning lights and stored fault codes can remain active if the underlying issues have not yet been repaired. While codes may sometimes be cleared following a diagnostic, the warning lights can return until the proper repairs are completed, as the vehicle will continue detecting the existing concerns. Your feedback is valuable and helps us continue improving our processes and communication with our guests. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your great review! We’re glad to hear our team was helpful, informative, and able to thoroughly assist you throughout your experience. It’s always our goal to make sure all questions are answered clearly and that you feel fully supported during your visit. We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for your continued trust and for sharing such thoughtful feedback! We’re thrilled to hear that your experience has been consistently excellent—from your initial purchase to your ongoing service visits. Our team works hard to keep you informed throughout the process and ensure your vehicle is returned in great condition, so it’s wonderful to know that stood out to you. We truly appreciate your loyalty and look forward to continuing to take great care of you and your vehicle for years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and that you felt comfortable with our service recommendations. Providing honest, pressure-free guidance is very important to us, so it’s wonderful to know that came through. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi Carey, Thank you for your kind review! We’re glad to hear your maintenance visit went smoothly and that you were greeted courteously and taken care of in a prompt and professional manner. We truly appreciate your support and are happy to know you plan to return—we look forward to taking care of you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi Catherine, Thank you so much for your kind review! We’re so glad Roger was able to help get you scheduled on short notice and take care of your service, especially when availability online was limited. We know how important it is to stay on top of maintenance, and we’re happy we could accommodate you. We truly appreciate you taking the time to share your experience and your kind words about Roger! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your thoughtful review! We’re delighted to hear that Matthew provided such a helpful, informative, and positive experience for you. His honesty and integrity are qualities we truly value, and we’re glad that came through during your visit. We’ll be sure to recognize him for the outstanding impression he made. We also understand that service costs are an important consideration, especially with higher-mileage vehicles, and we appreciate you trusting us with your INFINITI QX4. Your feedback means a great deal to us, and we’re grateful for the opportunity to assist you. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We’re so glad to hear that you’ve had a great experience with our service and repair team. Providing thorough work and being upfront with pricing are top priorities for us, so it’s wonderful to know that stood out to you. We’re also happy you enjoyed our lobby amenities—having a comfortable space with coffee and Wi-Fi while you wait is something we strive to offer all our guests. We truly appreciate your feedback and look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your wonderful feedback, Emma! We’re thrilled to hear that you had such a great experience with us both during your purchase and while servicing your vehicle. Roger will be especially happy to hear your kind words—we’re lucky to have him on our team! We truly appreciate your support and look forward to seeing you again. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)