Joey Cheng | Page 5

Joey Cheng was extremely professional & extremely competent. The Financial person made a hard sell for additional warranties and I didn't appreciate that. The sales manager approved only $1,000 of a $1,500 reque The Financial person made a hard sell for additional warranties and I didn't appreciate that. The sales manager approved only $1,000 of a $1,500 request from me. I was not surprised or upset by either of these things. The competence and professionalism of the salesman, Joey Cheng, more than made up for it More

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Joey Cheng is awesome!! In early 2016, I purchased a Highlander from Heritage and Joey Cheng was my salesperson. He was responsible for my experience being memorable and quit In early 2016, I purchased a Highlander from Heritage and Joey Cheng was my salesperson. He was responsible for my experience being memorable and quite positive, so much so, that I again today bought a Highlander from him. His competence, knowledge of the product, pleasing personality, and conscientious attitude makes him, in my opinion, the best salesperson I have encounter in my many years of buying vehicles. He is trustworthy and honest. I will recommend this dealer and Joey Cheng to any of my friends or acquaintances who are contemplating purchasing a Toyota!! Dave Humbert More

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Awesome Experience Joey Chengs is very straightforward and loyal to customer. Answers my call any time and responds well in a positive manner. Iam very happy with the Joey Chengs is very straightforward and loyal to customer. Answers my call any time and responds well in a positive manner. Iam very happy with the deal . Thanks a lot Joey More

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Best deal on our lease! thanks Joey Cheng!!! I couldn't have asked for a better experience. Joey Cheng was our dealer and he was great! Being that its our first time leasing a car, he was so prof I couldn't have asked for a better experience. Joey Cheng was our dealer and he was great! Being that its our first time leasing a car, he was so professional, accommodating, and explained all details to us. We didn't just get the best deal (i spoke to a few other dealerships and brokers- they said the kind of deal we were getting couldn't be possible) but there were no add ons once we got to the dealership. we got exactly the deal we were promised on the phone. Whether we lease or buy next time, Joey Cheng is our guy. Highly recommend him and the dealership to anyone. More

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Exceptional Customer Service by Joey Cheng -Great Experience THANK YOU - THANK YOU - THANK YOU - what a great experience - BEST EVER - in buying a new car. Joey Cheng our incredible sales consultant, who is THANK YOU - THANK YOU - THANK YOU - what a great experience - BEST EVER - in buying a new car. Joey Cheng our incredible sales consultant, who is Toyota Master Certified, went above and then some with his exceptional customer service, follow up with questions, technical knowledge of the cars, and just an all around nice guy. He is very professional with a comfortable personality and very low key in his salesmanship - so no pressure at all from him. He found the exact car we wanted and had it brought to his dealership. Went over all the features, which were a lot, but he explains it all with such ease. The car was detailed and immaculate when we went out to look at it. I have owned over 7 Toyotas in my life and this by far has been the best experience and my favorite car. This is our second car from R&H Toyota. The first was 25 yrs ago and that was a great experience too. I can't say enough positive comments about Joey. I'm just thankful he was our sales guy when we walked into the dealership because we will be repeat customers for Joey as long as he is there !!!!! I know managers tend to get a bad rap but I have to say - Daniel Matysek - the Manager Joey brought over to say high to us was great. Again low key, nice to talk with, no pressure at all. The conversation was nice and pleasant and he shook our hands and said let me know if you have any questions or I can be of any assistance. Traditionally we all know the manager won't let you leave until you sign a deal or leave frustrated but not Daniel. Great guy !!!!! The finance guy - Steve Poisal - again, no pressure when we went to sign the papers. He explained all the options, what his thoughts were, we declined and we signed the papers and off we went with a beautiful new car, with a very great buying experience and happy to recommend JOEY CHENG at R&H to anyone and everyone !!!!! More

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Mike H the Sales Manager and Joey Cheng save the day! Our experience started out rocky. Went to test drive 2014 Avalon and original sales associate left us sitting 15 - 20 minutes while he went to "pull Our experience started out rocky. Went to test drive 2014 Avalon and original sales associate left us sitting 15 - 20 minutes while he went to "pull the car around". Not sure what he was doing but we ended up leaving. Called back in the late afternoon and spoke with Mike H who got the car ready for us and handed us off to Joey Cheng! What a difference. Joey was knowledgeable and helpful. The car was a bit dirty so we asked to see if after it was cleaned up. The next day Joey called to let us know it was ready. When we arrived we found it beautifully detailed! Negotiations were relatively smooth, and we came to an agreement quickly. They gassed the car up, but on permanent plates and we were on our way. One negative is they try to sell you extra warranties after you think you are all done. That was a mild irritant but overall the experience turned out great. Definitely ask for Joey if you go. No high pressure tactics. He's been there 12 years and is professional and helpful! Also the GM (Kevin I believe) and Sales Manager (Mike H) were great to work with as well. And we absolutely LOVE our new beautiful Avalon! More

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Excellent experience My wife, daughter, and I had an excellent experience buying a used Prius from R & H. For the first time, I was persuaded to buy a specific model by C My wife, daughter, and I had an excellent experience buying a used Prius from R & H. For the first time, I was persuaded to buy a specific model by Chris Whitney. His enthusiasm is infectious and he really loves his job. He has superb knowledge of the product he sells. Because of him, I ended up getting a Prius Plug in (though not at R & H) in addition to my daughter's buying a Prius 4. Her car was used and R & H had a fair deal for it. My introduction to this dealership was with Joey Cheng. Even though I arrived almost near closing time one night, he made me feel welcome and is also an excellent representative for this dealership. If you are looking to buy a Toyota in the Baltimore area, start with R & H. More

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Joey Cheng From the start Joey put us first and made the experience great. The whole dealership was about customer service and the people first. I never at any p From the start Joey put us first and made the experience great. The whole dealership was about customer service and the people first. I never at any point felt pressured to buy something I didn't want. More

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Joey Cheng was awesome Joey was a great help, very thorough through the entire process, always happy to tackle the next question, and incredibly patient with our concerns. Joey was a great help, very thorough through the entire process, always happy to tackle the next question, and incredibly patient with our concerns. We was immensely knowledgeable, not just about the Prius we were looking at, but at the other vehicles we discussed after the fact. We're thinking about buying another vehicle this year, and if we decide to go with another Toyota, we'll definitely come back to Joey. More

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Though car buying can be a nightmare experience, my recent purchace of an Avalon at R&H was low stress and pleasant. My salesman, Joey Cheng, was extremely knowledgeable about all aspects of the car a recent purchace of an Avalon at R&H was low stress and pleasant. My salesman, Joey Cheng, was extremely knowledgeable about all aspects of the car and didn't put on any pressure (which would have caused me to leave). He was very professional and pleasant. It was actually a very positive experience and I felt that I was getting a fair price. I will definitely return for my next car. What brought me to the dealership was that they were the only dealership in the area to stock the two colors I was interested in! More

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