Had a recall done on my Kia Optima.
Service department was courteous.and helpful. Vehicle was completed exactly as they said.
Service department was courteous.and helpful. Vehicle was completed exactly as they said.
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by rgneuner
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Kia of Cape Coral responded
It’s great to hear the recall work on your Kia Optima was completed as promised. Joey and our service department are pleased to have provided courteous and helpful support. Thank you for sharing your experience.
Great job did what I wanted, friendly, efficient ,
reasonable time, nice to get a car wash too.
reasonable time, nice to get a car wash too.
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by CYNPEMWELCH
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Kia of Cape Coral responded
It’s great to know our team handled your Kia Soul efficiently and that you enjoyed the complimentary car wash. We appreciate you highlighting the friendly service and timely turnaround. Thanks for sharing your experience.
Great service at Kia!
They were easy to deal with and they listened to my issue.
They were easy to deal with and they listened to my issue.
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by Papap12
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Kia of Cape Coral responded
We’re delighted the team made servicing your Kia Sorento straightforward and addressed your concerns. Thank you for trusting us, and we’re here to help with any of your Sorento’s future needs.
They always give me a hard time.
Change the oil and rotate tires and nothing else every time. We have the oil change package but otherwise would not recommend.
Change the oil and rotate tires and nothing else every time. We have the oil change package but otherwise would not recommend.
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by Betsyjdavis83
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Kia of Cape Coral responded
We're sorry to hear about your experience, Betsy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Very friendly when greeted upon arrival and given good
information when checking out very nice
information when checking out very nice
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by Bcwkharmon4
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Kia of Cape Coral responded
It’s great to know that Joey and our team offered a friendly welcome and clear information when you checked out your Niro. Thank you for sharing your positive experience. We appreciate you trusting us with your Kia and look forward to assisting you again.
The customer service and the work are always great but
you should do away with appointments. I always make an appointment and I am always there for at least two hours even for an oil change.
you should do away with appointments. I always make an appointment and I am always there for at least two hours even for an oil change.
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by herndons
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Kia of Cape Coral responded
Thank you for taking the time to share your thoughts on working with our team. We sincerely appreciate your business and look forward to serving you again!
Honestly, for an appointment made to get an oil change
and tire rotation, I felt almost three hours was excessive. My car was taken right away, but it was not explained to me that I would have to wait tha
and tire rotation, I felt almost three hours was excessive. My car was taken right away, but it was not explained to me that I would have to wait that long. Joey was courteous upon check in but after that, he never kept me informed unless I asked. I was finally sent a video 2 hours after my car was last seen, showing me the air filter was dirty. Approximately 20 mins later Joey came to find me and asked if I wanted to pay $90 for the air filter replacement. I approved it. (I think it's a ridiculous amount considering the labor and materials, but next time I will ask to see the real filter vs a video). Also, Joey did not tell the tech to adjust the tire pressure after rotating the tires as I requested. Needless to say, there is room for improvement and a recommendation would be an express lane for oil and tire rotations.
The waiting area is comfortable and the amenities are great.
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by pattykay143
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Kia of Cape Coral responded
We are very happy to hear that Joey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They were prompted with my service and professional.
I liked that they give you a video of what was done to your car..
I liked that they give you a video of what was done to your car..
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by ginachironna
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Kia of Cape Coral responded
Thanks for sharing your experience. We’re glad our team provided prompt, professional service and that the video overview showed exactly what was done on your Kia Soul. We look forward to caring for your Soul again soon.
Service was on time and complete.
Easy experience. But I’ve learned that Kia is not continuing the SOUL. Bad move! We love that car!
Easy experience. But I’ve learned that Kia is not continuing the SOUL. Bad move! We love that car!
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by YOUDEE
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Kia of Cape Coral responded
Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Kia of Cape Coral to be a positive one. Please don't hesitate to reach out if you need anything else.
Great customer service absolutely recommend this
dealership to anyone looking to rent /buy a vehicle.
dealership to anyone looking to rent /buy a vehicle.
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by jahkhi2016
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Kia of Cape Coral responded
Thank you for recommending us to anyone looking to rent or buy. Joey and our team are pleased to hear the service stood out to you. We look forward to helping you again.
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