Joey Gesualdo | Page 2

Gregory Infiniti has a very professional staff who are good to work with. They work as a team to meet customers varied needs. Recommended! good to work with. They work as a team to meet customers varied needs. Recommended! More

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Not at all reputable, if I could provide a -100 (brown) stars-I would! Currently have filed with the BBB and The IL State Attorney General. The GM of this dealership has fraudulently rewritten the purchase stars-I would! Currently have filed with the BBB and The IL State Attorney General. The GM of this dealership has fraudulently rewritten the purchase agreement 7 days after that agreed, signed, and committed purchase agreement now reflecting I owe another $500.00. The dealership is holding my title hostage attempting to squeeze another $500 from me as the GM didn't like the agreed concessions that the lead salesman/assistant GM provided during the purchase negotiation - which from what has been provided his employment has been terminated - should speak (volumes) about the dealership Code of Conduct - absolutely a big fat ZERO clearly. On top of the fraudulent business practice they have committed; On the day of taking possession after jumping on a plane to arrive at the dealership (which to provide was nearly 10 days after the primary bank wire transfer) - I arrived to a vehicle that had not been detailed, dead/bad battery, and because it was a previous smoker vehicle - the smoke odor was so bad they had to perform a cabin sanitation process to only reduce the smell. Upon inspection a cut in the front right tire sidewall was identified and they ordered a new tire. The dealership service dept installed a smaller tire than mfg guidance and smaller of course than the other 3 tires on the vehicle which is not only a driver safety issue but as this vehicle is electronic AWD introduced high risk at damaging the AWD system. After sitting at the dealership for 9hrs, the deal was done, final payment made, all documents signed and a friendly handshake with Latif I drove off into the sunset (ONLY) to have the entire TPMS sensors fail (3) miles down the road. When I arrive to my destination and feeling the vehicle pulling to the right the entire way - my assumption was it was because it had a new tire while the drivers side front was older - so common sense directed me to the tire place where I installed a new drivers side front and replaced ALL TPMS sensors. Noticing the vehicle was still pulling right I then took to alignment shop and that is when I was told that the right front tire was a smaller tire and the vehicle could not be aligned. I then went back to the tire place and had the tire replaced with the right sz tire. I then reached back to the dealership to request reimbursement for the 292.00 cost for that wrong tire they installed - THIS FOLKS is when I find out from the GM - btw NOT an honorable man as a matter of fact a crook who has clearly just engaged in business fraud - in my case. He proceeds to tell me that not only are they NOT going to reimburse me for the replacement cost of the wrong tire they installed but also that I owed another 500.00 dollars and until I pay this he will not release my title. As stated above - this has been submitted to the BBB and submitted to IL State Attorney General to begin with but not to end until corrective action, resolution, and restitution is completed. All I can say is other than the associate GM (supposedly terminated) and the junior salesman - both seemingly reputable, this dealership is worse than your typical Joes Auto Sales - Buy Here Pay Here corner lot. If there was a convenient way for me to post signage and or a one time fee for a bill board which is also not off the table warning everyone of the illegal practices at this dealership it would be more than the 500 the GM is attempting to squeeze but IMO would be worth every dollar spent! Buyers you have been warned! More

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Waiting time was minimal, very satisfied w/results, excellent service. I never have to wait that long when I have to have service. excellent service. I never have to wait that long when I have to have service. More

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When I called the third time to make an offer on a car I already drove, the attitude of the sales person/manager not pleasant. Everyone else was awesome. already drove, the attitude of the sales person/manager not pleasant. Everyone else was awesome. More

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In August I purchased a 2016 Q70L. On the we-owe, they were supposed to fix the front end. That was a stipulation of the sale. They only replaced a control arm and called it fixed. The car still had major were supposed to fix the front end. That was a stipulation of the sale. They only replaced a control arm and called it fixed. The car still had major alignment and knocking issues in the suspension. They agreed to swap me out because Joey knew the car was not working properly. They tried to show me that the issue was on all Q70L's but when they went to show me another vehicle, the issue was not able to be duplicated. This is 2 weeks later. I get the q50 and 1 week into ownership my heated seats and steering wheel don't work. I went back to the store and argued with the service for 16 minutes over the fact it didn't work. They kept trying to show me with an inferred thermometer that the temp was fine but it never got above 90 degrees. Obviously not working. Body temperature is much higher than that. So they finally agree there is an issue and to fix it. Then my car starts shaking when I accelerate. I bring it in and they have a tech ride with me, Kevin. He sees the issue. He acknowledges what I show him while driving. The vibrating. They take my car in and see what's up. I get a call stating it is the valve body in the transmission. Ok. Great. Let's fix it. It's covered under my CPO warranty. We'll 2 weeks into them having my car, they call me and ask to say they need the loaner car back. They wanted me to drive my car while the part came in. With a damaged transmission. I had to fight and get the GM Joey involved in order to keep the loaner and not further damage my transmission. As they only replaced one component, not the whole unit. 4 weeks later. I get a call it's done. I go pick it up and it's still vibrating. Also, I noticed quickly that the mileage that I brought it in with was the same as the mileage when I drove it out. THEY NEVER TEST DROVE MY CAR AFTER THEY DID THE WORK. I turn around 10 minutes after I notice the same issue and went back to the store. Kevin the Tech rides again with me. I show him the same e issue and he starts telling me that this issue is different than I stated before. It wasn't, isn't. Then the Tech proceed to raise his voice and tell me I was trying to fit free service.....with a car with a warranty. I told him that we just have a disagreement, that the issue is the same for me. We must have felt two different issues at first and that I wasn't trying to get free service. He started screaming at me about the same thing, that I am changing my story and I want free service. I drove back to the store with a screaming tech in my passenger seat. When I got back I was told they won't fix anything. That I need to go to a different dealer. Greg Mauro, the owner of this store. Had the service manager try and have me sign a non-disclosure agreement. So I could not post this review. DO NOT USE THIS DEALER. More

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Bought my car out of state..... they shared all of the information with me before I made the purchase. The car was delivered exactly as expected. Thank you to Joey and Steve for the seamless process. information with me before I made the purchase. The car was delivered exactly as expected. Thank you to Joey and Steve for the seamless process. More

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Buyer beware! I recently purchased a preowned 2021 Audi S5 (over $70K) and had it delivered out of state. I had 3 issues. First, when I called to inquire on the vehicle I was told the prices are "haggle fr S5 (over $70K) and had it delivered out of state. I had 3 issues. First, when I called to inquire on the vehicle I was told the prices are "haggle free" I agreed to the price. The next day I was told that all of their cars come with aftermarket paint and interior protection and the price was actually $1300 more than they advertised. Shady for sure (can't believe that's even legal) but the car had the options I want and inventory is scarce so I agreed to purchase (shame on me). Issue #2: the 2021 car showed up without an owners manual or the Audi unique ID which you need to access the tech in the car- had to order one from Germany (at my expense) so will be 6 weeks with no navigation or radio. BTW- replacement owners manuals are $500 on eBay. I asked for their help in finding the owners manual and they set me a link to Audi's web site- was not their problem. Lastly (and the biggest issue) because I never saw the car in person I asked for an inspection and specifically asked about paint chips and wheel rash. I was told the car had no imperfections which sounds reasonable since the car is nearly new. The car delivered with 7 pronounced paint chips on the hood. I immediately sent a video to the sales manager Joey Gesualdo showing the paint chips and asked that they pay to repair. He said cars are sold as is and he personally inspected the car and it was fine. I have purchased cars all over the US and have never had an experience like this. I would strongly urge you to think twice before doing business with this dealership. More

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Great experience from Steve and Jason to get a new QX80. They were helpful completely and didn't try to overcharge due to the shortage of cars. We are happy with the vehicle and the price we paid for the ca They were helpful completely and didn't try to overcharge due to the shortage of cars. We are happy with the vehicle and the price we paid for the car. More

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Jason Nichols has been helping us with the sale of a new QX60 -- WOW -- I will never want to work with anyone else or another dealership as long as I live. From day one his communication has been stellar, h QX60 -- WOW -- I will never want to work with anyone else or another dealership as long as I live. From day one his communication has been stellar, his enthusiasm and attention to detail are greatly appreciated. The new vehicle came in today for the public to see the new body style, etc. I appreciated his in-person customer service as well as the follow-through. I really look forward to moving forward and buying new car with Jason in the weeks to come when inventory arrives! Thanks! More

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I recently purchased an automobile here from JASON NICHOLS and I felt like I got five star treatment. he responded right away to my questions prior to my visit, she was on time for our appointment, an NICHOLS and I felt like I got five star treatment. he responded right away to my questions prior to my visit, she was on time for our appointment, and was very knowledgeable of the vehicle I purchased. If you’re in the market for a vehicle with no hassle and an up front and honest car buying experience, ask for JASON. More

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