Joey Robustelli | Page 7

Pleasant, and Friendly Experience at VW Capistrano Vehicle Purchased: Volkswagen Jetta S 1.4T Manual Pros: - Above par hospitality - Welcoming staff - Steve - honest and friendly. He worked tire Vehicle Purchased: Volkswagen Jetta S 1.4T Manual Pros: - Above par hospitality - Welcoming staff - Steve - honest and friendly. He worked tirelessly with me for hours (over multiple days and test drives) to get me a car that fit my budget. Did not pressure me into buying a car at any point and gave me ample amount of time to go home and think. Ultimately, found me a great VW credit program that allowed me to purchase a car at reasonable monthly payments. He remained my single point of contact throughout the buying process and I never had to go through the "let me get my finance manager to get you best rate" game. - Joey - straightforward. Came in to work on the final step - signing the contract. Swift and easy process. Didn't try to sell me anything extra like corrosion/paint protection package or anything of that sort. - Clean and nice atmosphere inside the store. Not too much crowd, no salespeople running around frantically from one customer to another, yelling at each other. - Test drive track around the dealership has slopes, straight, and bendy roads so you can evaluate the vehicle's performance slightly better. - Free popcorn, coffee and cold beverages. Cons: - Miscommunication among salespeople. One car got sold while I was test driving it, the other got sold while Steve was working on my papers because a more potential buyer came into play. Not taking one star off because of that since I ended up getting a car that I'm happier with. More

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Great used car, good purchase experience I bought a used car from Steve from Idaho. Steve and his boss were both very helpful on the phone. They made sure the car was at another dealer at the I bought a used car from Steve from Idaho. Steve and his boss were both very helpful on the phone. They made sure the car was at another dealer at the right time to have it checked out for me and their follow through on almost every detail was as expected. I have purchased many cars from as many dealers and not often have I had a more pleasant experience. To be totally honest there was a small problem with the sale that they could have easily resolved and decided to not address at the time of sale and now again weeks later. They only provided one coded key with remote with the vehicle. I asked them if there was another key or if they would be willing to provide one. They flatly said no. Now 3 weeks later the missing key arrived in the mail (good that they did not just toss the key when they found it) but I have already spent over $100 to have one made at the Honda dealer. I told them about this and they ignored the comment. They could have covered the cost and had a perfect report from me (I offered to write a review) but the $100 was more important to them than their unblemished reputation. That cost them a star. BTW - I always give more weight to an honest 4 star review than to a bunch of gushing 5 star reviews. I don't know if I can update this review but if I can I will if they decide to now take care of the key issue. More

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