Joey Velez | Page 6

Whatever happened to "Customer Service". ????There was a Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure my visit was satisfactory nd that the service was "beyond the pale". My recent visit this week left me with the impression that the Service Department's Customer Service takes a back seat and that there is no recourse. with the attitude -my way or the highway.. I had a problem that needed a fix, one of the keys to my Ford Escape, had gone belly up and needed either repair, reprogram or replacement. When I presented the problem to one of your Techs, I was told that I would need to make an appointment. There was no research into how to fix the key and no information given simply stated that it needed to be reprogrammed n the next available appointment was ten day away. Because "we have 32 appointments today". I explained that the key was needed because I was going out of town. My position here is I don't care if there are 32 appointments. The Tech could have and should have at least checked with the agency service provider to see if there was some way to accommodate the Customer. That didn't happen!! I might add that all four of the Tech writers in the service area were not busy as there were no other customers there. Further, if it is decided that my key is not fixable and a new one is required, no explanation was provided how long that would take. So I would be without my key for an additional ten days, until my appointment, an even further delayed to await a new key, if such was the case. I have been a customer in good standing with Nicholson Ford and have bought three vehicles from there. plus repeat services. Seems to me there is some serious issues that need addressing in the service department. My Sales Rep was great More

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I’ve been a Service customer for 3 years and have always been treated like a valued customer. That experience led to me trusting Nick Nicholas Ford to purchase a vehicle. Ana is a top notch salesperson and been treated like a valued customer. That experience led to me trusting Nick Nicholas Ford to purchase a vehicle. Ana is a top notch salesperson and Joey was a perfect option when Ana was not available. I liked Joey’s statement; He does not sell cars, he helps customers buy cars. More

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Yes service by far is one of the best service department we have never dealt with we just moved from Spring Hill to Inverness we bought all our cars at flammer Ford decided to start buying our cars here we we have never dealt with we just moved from Spring Hill to Inverness we bought all our cars at flammer Ford decided to start buying our cars here we walked in your dealership and Joey met us at the door and we have bought two cars within a year through Joey him and your service department out of 10 they deserve a 20 thank you Nick Nicholas Ford Maxine Smith and Jimmy D More

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I’ve purchased three vehicles here - Joey is the best - really cares about helping you get the car you want ! Service department is very good also ! really cares about helping you get the car you want ! Service department is very good also ! More

by shinkletwo Verified Customer Verified Customer

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This is my second car in six months that we bought from Joey Velez also known as Joey Bag of Donuts he is by far he cares about you from the time you walk in until you leave with new car kudos Nick Nichola Joey Velez also known as Joey Bag of Donuts he is by far he cares about you from the time you walk in until you leave with new car kudos Nick Nicholas Ford peace and love Jimmy D More

by Jamesdenikos Verified Customer Verified Customer

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Was very professional and kind and Joey went above and Was very professional and kind and Joey went above and beyond and saved the day As we had left my granddaughter’s book from a family trip and he f Was very professional and kind and Joey went above and beyond and saved the day As we had left my granddaughter’s book from a family trip and he found it and notified me right away and mailed it to me I had a very great experience with Nicolas Ford and I drove 1-1/2 hours to get the great experience Thank you More

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Compared to other Ford dealerships we’ve dealt with Nicholas Ford is hands down the best fir customer service. Joey spent a lot of time going over all the electronics and how to use them to our advanta Nicholas Ford is hands down the best fir customer service. Joey spent a lot of time going over all the electronics and how to use them to our advantage. Very easy to do business with and Joanne in the collision department is also a pleasure to do business with. Will def recommend to anyone looking to buy a Ford. More

by Mary Ann Verified Customer Verified Customer

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My wife and I just purchased our 2nd Ford thru Nick Nicholas Ford. Our salesperson, Joey Velez, is awesome. He says "I come with your car, if you need anything just call!" Never been treated like th Nicholas Ford. Our salesperson, Joey Velez, is awesome. He says "I come with your car, if you need anything just call!" Never been treated like this before! More

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Very friendly, fair and attentive. Joey was excellent. Frank in Finance was excellent. Felt treated fairly and professionally. All questions were answered quickly. No issues. Frank in Finance was excellent. Felt treated fairly and professionally. All questions were answered quickly. No issues. More

by teddyapierre Verified Customer Verified Customer

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My wife&I just purchased a new ECOSPORT, 3/26/2021, I have to say this was the best deal we have made. Joey & Frank made for a very pleasant & easy experience. We did not feel pressured at any time a have to say this was the best deal we have made. Joey & Frank made for a very pleasant & easy experience. We did not feel pressured at any time and was totally satisfied More

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