Rex Adair

Kept the vehicle 4 days for a 6hr job, very poor communication! The 1st time I took it in for the recall, I had scheduled an appointment. They called 2 hrs later and said the tech wasn't there and t communication! The 1st time I took it in for the recall, I had scheduled an appointment. They called 2 hrs later and said the tech wasn't there and they would have to keep it or I could bring it back the next day. I asked about a loaner vehicle and was told no. The following afternoon they called and said he couldn't fix so I could get my vehicle. I scheduled another appointment to get it fixed on a Tuesday at 8 am. On Wednesday I called them to find out what was happening and eas told they were waiting for a call back from Ford tech support and they would keep me informed. I never heard anything Thursday. Friday morning at 10 am I called and eas told the tech was working on it, they didn't know when he would be done. That afternoon I called back at 3 pm and told him that my window for picking up my vehicle was closing, I was then told that they had my keys and I could come get it. When I finally got my vehicle they had used almost a half a tank of gas. I am guessing the tech wanted A/C. I was tild they treat customers like family but if that is true I don't want to be in that family. Shame on them. More

by SANDRARUGS2 Verified Customer Verified Customer

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Great service attention to detail ,worked around my schedule, curtious dealership pickup and drop off service . A+++ schedule, curtious dealership pickup and drop off service . A+++ More

by ardvark63 Verified Customer Verified Customer

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They are fast at doing things at good time And they are very nice people there very nice people there More

by KENNETHHANNING Verified Customer Verified Customer

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Rex is great! !! Ford should give him dealership Rex made everything easy, best experience buying a car !! Ford should give him dealership Rex made everything easy, best experience buying a car More

by DEEPSEANUT Verified Customer Verified Customer

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I’ve been taking my 2022 F150 there for service ever since I bought the vehicle from them brand new three oil changes ago. I noticed my seat was tearing at the stitching and I brought it to the service since I bought the vehicle from them brand new three oil changes ago. I noticed my seat was tearing at the stitching and I brought it to the service right his attention. He told me that the upholstery guy was on vacation and they would address it on the next oil change. The next oil change occurred and still had an excuse for why they could not do anything about it now this time the service writer that had was giving it attention, but decided that it was not gonna be covered under warranty. I have not called the service manager yet to talk to him about it but if they don’t do anything for me, I am not exactly happy. I would like to think that we could put together a seat that would go more than 40,000 miles. More

by CJSTRANSMISSIONS Verified Customer Verified Customer

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Great professional service, knowledge about what I wanted to purchase and found the Maverick I wanted. Than you to all who made my purchase seamless.🇺🇲 to purchase and found the Maverick I wanted. Than you to all who made my purchase seamless.🇺🇲 More

by KARENESTY2409 Verified Customer Verified Customer

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Rex and the whole staff was very polite, professional and knowledgeable on all issues. I will tell all my friends and family about the Ford Dealership in Inverness Florida. knowledgeable on all issues. I will tell all my friends and family about the Ford Dealership in Inverness Florida. More

by VIRGINIAAMAN73 Verified Customer Verified Customer

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Rex was professional and helpful from start to finish even though we’re not done yet as he’s offered to meet with us to go over the many features on this beautiful truck! even though we’re not done yet as he’s offered to meet with us to go over the many features on this beautiful truck! More

by gasman0903 Verified Customer Verified Customer

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Very friendly and easy to approach about any issues or problems. Dealt with everything in a positive manner. problems. Dealt with everything in a positive manner. More

by CHRISMARTONE216 Verified Customer Verified Customer

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Always a great experience with Nick Nicholas Ford, very efficient & always friendly, great company to do business with. efficient & always friendly, great company to do business with. More

by FDLOVELL Verified Customer Verified Customer

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