Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa
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Johany Trespalacios | Page 21

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7
699 Reviews

Dealership Experience

22 yrs, 6 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.7

699 Reviews

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699 Reviews of Johany Trespalacios

February 19, 2023

Dealership Rating
Employee Rating

The service department is excellent. They always take care of you on a timely manner and keep your informed every step of the way. More

by tony0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez , Brandon Rodriguez

Feb 22, 2023

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2023

Dealership Rating
Employee Rating

Everyone very helpful and friendly. Have only had wonderful positive response with my car issues up to now. More

by Graciescorpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2023

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

February 15, 2023

Dealership Rating
Employee Rating

The wait is a little long, because they are very busy which is understandable because they do excellent work. Peter Nieves a service consultant goes above and beyond and he is an asset to this company. More

by BGERVAIS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez, Peter Nieves , Brandon Rodriguez

Feb 18, 2023

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

February 07, 2023

Dealership Rating
Employee Rating

Johany Trespalacios always explains us what happens with our cars & advise us what are the best options to fix the problem. Great service. Thank you Johany. You are the best More

by PMARPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2023

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

February 06, 2023

Dealership Rating
Employee Rating

Cleared previous problems we had with a used vehicle and worked it out with a new vehicle. More

by cjlp4307
Recommend Dealer
Yes

Other Employees Tagged: Anthony Serrano , Joshua Haegele, Baird King, Robert Gonzalez is five star. Edmond in the financial department is five star. Marcos in the loaner department is five Star. Isetta in the loaner department is five Star.

Feb 08, 2023

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

February 03, 2023

Dealership Rating
Employee Rating

The service centre is good. The recent experience was nice and short. Got the work done in time More

by areeb.ahmed
Recommend Dealer
Yes
Feb 06, 2023

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 03, 2023

Dealership Rating
Employee Rating

I cannot even put this into words and I've waited quite some time to write this review. My service advisor claimed I needed an "emissions cleaning" because the reasoning for me bringing my cat in the first More

by BRAYNXOAKLEY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 06, 2023

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

February 01, 2023

Dealership Rating
Employee Rating

There was a little miscommunication at first, but everything was cleared up and turned out great. More

by bradcrites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Tyler Scott , Kitt Kittles, Brandon Rodriguez

Feb 03, 2023

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

February 01, 2023

Dealership Rating
Employee Rating

You guys have been very responsive when I have needed service. Twice unscheduled when I had to tow it in. You got to it asap, kept me informed on progress and got it finished in a reasonable time frame. More

by Koolaidwino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Beavers

Feb 03, 2023

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

January 30, 2023

Dealership Rating
Employee Rating

Always very helpful, want to help. Polite, knowledgeable people. Honest, quick service. Appreciate their attention to detail. More

by jhebruiz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez

Feb 01, 2023

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

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