Johany Trespalacios | Page 21
Assistant Service Advisor Manager
Elder Ford of Tampa
9560 N Florida Ave
Tampa, FL 33612
Dealership Experience
22 yrs, 6 mos
Industry Experience
22 yrs, 6 mos
Specialties & Trainings
Warranty Administrator Base Certified
Service Advisor Master certified
Commercial Service Advisor
Service Manager Fundamentals Certified
Quick Lane Manager Fundamentals Certified
View more specialties & trainings699 Reviews
Write a Review699 Reviews of Johany Trespalacios
February 19, 2023
The service department is excellent. They always take care of you on a timely manner and keep your informed every step of the way. They always take care of you on a timely manner and keep your informed every step of the way. More
Other Employees Tagged: Daniel Alicea, Jennifer Perez , Brandon Rodriguez
February 15, 2023
The wait is a little long, because they are very busy which is understandable because they do excellent work. Peter Nieves a service consultant goes above and beyond and he is an asset to this company. which is understandable because they do excellent work. Peter Nieves a service consultant goes above and beyond and he is an asset to this company. More
Other Employees Tagged: Daniel Alicea, Jennifer Perez, Peter Nieves , Brandon Rodriguez
February 07, 2023
Johany Trespalacios always explains us what happens with our cars & advise us what are the best options to fix the problem. Great service. Thank you Johany. You are the best our cars & advise us what are the best options to fix the problem. Great service. Thank you Johany. You are the best More
February 06, 2023
Cleared previous problems we had with a used vehicle and worked it out with a new vehicle. worked it out with a new vehicle. More
Other Employees Tagged: Anthony Serrano , Joshua Haegele, Baird King, Robert Gonzalez is five star. Edmond in the financial department is five star. Marcos in the loaner department is five Star. Isetta in the loaner department is five Star.
February 03, 2023
I cannot even put this into words and I've waited quite some time to write this review. My service advisor claimed I needed an "emissions cleaning" because the reasoning for me bringing my cat in the first some time to write this review. My service advisor claimed I needed an "emissions cleaning" because the reasoning for me bringing my cat in the first place was the canister purge valve went back. Come to find out, I was charged $199.95 for an optional service that wasn't needed and wouldn't be recommended until the 60,000 mile maintenance. It just goes to show that what I'm used to by being from Detroit where you never know who works at which of the "big three" doesn't matter to snake oil salesmen. My windshield wiper blade was stolen as well and now I have two different aftermarket blades, one I paid $33 for and one this location gave me. More
February 01, 2023
There was a little miscommunication at first, but everything was cleared up and turned out great. everything was cleared up and turned out great. More
Other Employees Tagged: Daniel Alicea, Tyler Scott , Kitt Kittles, Brandon Rodriguez
February 01, 2023
You guys have been very responsive when I have needed service. Twice unscheduled when I had to tow it in. You got to it asap, kept me informed on progress and got it finished in a reasonable time frame. service. Twice unscheduled when I had to tow it in. You got to it asap, kept me informed on progress and got it finished in a reasonable time frame. Really appreciate Dan’s knowledge, honesty, and commitment to excellent customer service. Thank you! More
Other Employees Tagged: Dan Beavers
January 30, 2023
Always very helpful, want to help. Polite, knowledgeable people. Honest, quick service. Appreciate their attention to detail. Polite, knowledgeable people. Honest, quick service. Appreciate their attention to detail. More
Other Employees Tagged: Daniel Alicea, Jennifer Perez