Johany Trespalacios | Page 68

Very easy. and fast, very happy My Advisor was super nice and so helpful. He answered all my questions. Tyandre - he was super nice 5 stars. Thank you for all your help. My Advisor was super nice and so helpful. He answered all my questions. Tyandre - he was super nice 5 stars. Thank you for all your help. More

by Silverdollar Verified Customer Verified Customer

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Always a great experience Johany in service is the best. I have been going to Elder Ford for years and Johany has always taken great of me and my family. Johany in service is the best. I have been going to Elder Ford for years and Johany has always taken great of me and my family. More

by Milan Verified Customer Verified Customer

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Good service, short wait My service advisor was courteous, knowledgeable, and personable. The repair was relatively quick, and the price was fair. The advisor kept me informe My service advisor was courteous, knowledgeable, and personable. The repair was relatively quick, and the price was fair. The advisor kept me informed throughout the process. More

by MUXEXUM Verified Customer Verified Customer

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Bare minimum service While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which wa While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which was a poor driver) before fully going over what to expect the next day when they had a chance to look at my vehicle. I did receive multiple texts on my way home which would have required me to sign up for a text service in order to communicate with the service technician. When I called the next day to get a status on my vehicle, because I hadn't been called, I had to call multiple times and leave messages that were not returned. Fortunately the problem was a simple belt replacement. However it took longer than originally promised. (I ended up coming the next day to retrieve my vehicle.) Although the service technician did go over other issues discovered while my vehicle was repaired, I noticed the next day that my cruise control was no longer working. (The display would light up but it didn't actually function.) I called the next day to report issue it the service technician and advise that I could wait until I had an opportunity to have on one of the other issues discussed addressed to have the cruise control restored. I left a message and to date have not received a call back. More

by Arthur Miller Verified Customer Verified Customer

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Excellent Service I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people at Elder Ford!!! They actually know their product and services. Excellent work!! More

by Melinda Philin-Welch Verified Customer Verified Customer

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Good service department I had an overall good experience with the service department. The advisor kept in communication with me for the most part. I was informed that my car I had an overall good experience with the service department. The advisor kept in communication with me for the most part. I was informed that my car would be ready by Monday, but I had to call the dealership twice before I could get in contact with the advisor. That's when he informed me that my car was not ready and it would take another day before I can pick up the car. More

by David Verified Customer Verified Customer

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Great service team $1200 for a tuneup and alignment is a bit . They took me right in kept me up to date and fixed it the same day bit I certainly paid for it . They took me right in kept me up to date and fixed it the same day bit I certainly paid for it More

by David Verified Customer Verified Customer

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good attenction and good service... Johanny, he treated me very well on this first visit...very helpful...... I would recommend the service to any other person....esp Johanny, he treated me very well on this first visit...very helpful...... I would recommend the service to any other person....especially if Johanny attends the person. More

by N4QPU Verified Customer Verified Customer

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Wonderful Dependable, caring, easy to work with. Always friendly and helpful. Keeps me informed on whatever they are doing to my vehicle. Always done on time. A Dependable, caring, easy to work with. Always friendly and helpful. Keeps me informed on whatever they are doing to my vehicle. Always done on time. A pleasure to work with. More

by EKARENRIDEOUT Verified Customer Verified Customer

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Professional, Respectful, and Responsible. Took in for an overheating problem. Was given the cause of the problem and how to fix it along with other things they noticed that will need to be add Took in for an overheating problem. Was given the cause of the problem and how to fix it along with other things they noticed that will need to be addressed. Did not push at all for extra work. Did the job needed in a very comfortable efficient process. More

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