Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa

Johany Trespalacios | Page 72

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7
890 Reviews

Dealership Experience

24 yrs, 6 mos

Industry Experience

24 yrs, 6 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.7

890 Reviews

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890 Reviews of Johany Trespalacios

September 07, 2018

Dealership Rating
Employee Rating

confident in the service received Elder Ford makes every effort to satisfy the customer's needs. All of their associates are professional, and courteous. The cost of maintenance and More

by RSTKJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Cash

September 06, 2018

Dealership Rating

Disappointed Too much time in/out, misquotes, sloppy work, glovebox unhinged, grease all over inside of car. Overall, not satisfied at all! May have to find anot More

by goodbuddy2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 11, 2018

Elder Ford of Tampa responded

I want to sincerely apologize for your negative experience in our Service Department. However, I'd like to learn more about your situation and what exactly happened. I want to make things right. So, please give me a call on 813-321-6710. You can also reply to me here too and I will get back to you promptly. I look forward to hearing from you and earning you back your business. General Manager Dan Sills

September 03, 2018

Dealership Rating
Employee Rating

Poor customer service We made an appointment to have an oil change , four hours later we call to see if our car was ready . They say they will call right back , an hour lat More

by johnm3214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 11, 2018

Elder Ford of Tampa responded

I am troubled to hear you had such a bad experience at our dealership. We are typically known for our great customer service and attention to detail in everything that we do. But we understand that our reputation is not something we should hide behind. So, if you'd like, you could call me on 813-321-6710 or reach out to me via direct message. General Manager Dan Sills

September 02, 2018

Dealership Rating
Employee Rating

Outstanding service Took my car for regular maintenance and the experience was as great. Very efficient professional and friendly service and the waiting area was very co More

by LISANDRA.ORTIZ88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 31, 2018

Dealership Rating
Employee Rating

Always Great Service Quick and efficient. They have been servicing my car since I bought it. Great service in quick lane. Clean lounge area. A1 service every time. More

by gwimley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Fuchs

August 30, 2018

Dealership Rating

took longer Was told the car would be done in 30 mins, when I got there it kept getting delayed by another 30 mins so ended up leaving again and the car wasn’t do More

by Noemail3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Fuchs

August 27, 2018

Dealership Rating
Employee Rating

Exellent service Prompt and courteous exellent work , super clean. Employees always willing to help you with any questions or consern. Never had any issues. Will not g More

by riverapablo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2018

Elder Ford of Tampa responded

Thanks for taking the time to share your opinion on our dealership with other DealerRater. General Manager Dan Sills

August 27, 2018

Dealership Rating

Great overall service. I haf.np issues at all with my service appt this past Saturday. I have got all the service on my truck from Elder.Ford. More

by GREGKRAEMER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Fuchs

August 27, 2018

Dealership Rating
Employee Rating

sevices There,s one services adviser name johanny worst person ever soyy to tell u but! This guy i call him couple time not retu More

by KINGS6717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 28, 2018

Elder Ford of Tampa responded

I want to extend our sincerest apologies concerning all the issues that you have faced when dealing with our Service Department. We pride ourselves in maintaining the highest quality standards for our customers. So, I hope you will give us an opportunity to discuss this further with you. 813-321-6710 General Manager Dan Sills

August 24, 2018

Dealership Rating
Employee Rating

Very nice dealership. Wonderful atmosphere.Trustworthy work. Trustworthy! Bought my Mustang from Ernie Haire, but dealership change to Elder. No lag in service or appreciation. Me likey!! I drive across town jus More

by ERICSHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda

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