Johany Trespalacios | Page 76

professional care Professional and courteous service each and every visit. The service team addresses your concerns and make you aware of additional issues they observe Professional and courteous service each and every visit. The service team addresses your concerns and make you aware of additional issues they observed while performing the work. Awareness without any pressure that the work must be performed. More

by DEN Verified Customer Verified Customer

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Great Service Johany was great in understanding my service needs; service was completely in a timely manner. easy to make service appointment. service has been real Johany was great in understanding my service needs; service was completely in a timely manner. easy to make service appointment. service has been really great each time I came in. More

by MARLATTR Verified Customer Verified Customer

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Vehicle servicing I'm 68 years old and I've never had better customer service and what I experienced at Elder Ford I highly recommend them for servicing your vehicle. I'm 68 years old and I've never had better customer service and what I experienced at Elder Ford I highly recommend them for servicing your vehicle. More

by Hebray Verified Customer Verified Customer

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Good Service dept customer service Service depth did what it took to get my car back on the road in a timely manner. Also, completed the national recall while the car was in for oil c Service depth did what it took to get my car back on the road in a timely manner. Also, completed the national recall while the car was in for oil change. More

by letashia Verified Customer Verified Customer

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Good service No problems in past or future service issues All staff presents a positive attitude and are you being helped. This is wether they know you are not or No problems in past or future service issues All staff presents a positive attitude and are you being helped. This is wether they know you are not or are wondering the Facilty More

by WBROWN03 Verified Customer Verified Customer

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Window tinting made easy When I purchased the Explorer I also prepaid to have my windows tinted. Elder Ford called and set up the appointment telling me I could wait for the t When I purchased the Explorer I also prepaid to have my windows tinted. Elder Ford called and set up the appointment telling me I could wait for the tinting it they would be happy to give me a ride home or to work. I choose to wait and was surprised at how quickly the work was preformed. While there I was updated on the progress several times. The dealership had refreshments available and a comfortable Wait area. Overall it was a pleasant experience. More

by agjaz Verified Customer Verified Customer

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Service Appointment was Irritating at Best My husband came in on 7/2 to find out about our extended warranty. Found out our warranty is showing up on our car. Then the customer service rep tol My husband came in on 7/2 to find out about our extended warranty. Found out our warranty is showing up on our car. Then the customer service rep told him there is a Recall on my steering column. So he scheduled an appointment for 7/5. Absolutely no work was done on my car on 7/2 just scheduled appt. I get in on 7/5 for my appt. and the Asst Svc Mgr, Christopher Newton, wants to argue with me on what was done to my car on 7/2 (nothing was done to my car). I also needed an oil change, my windshield wiper that was changed is sticking (again he argued with me over the windshield wiper). The Manager, Toni, was a peach and handled everything with a smile. Then I had to return because my car was smoking all the way down the interstate. I came back in around 3pm and again Christopher Newton, wanted to argue with me than to have it looked at. And again Toni had to intervene and had my car looked at and the oil was over filled. I don't think Christopher Newton is the right person for this job. Your customers dont make appointments to argue with your staff personnel. I truly love Elder Ford and tell everyone about it and how much I love my Ford Fusion Hybrid. Then I get treated like this....really makes me want to purchase my next vehicle at a different Ford location. You should re-evaluate Christopher Newton's position with your company. I am most concerned that the Recall was not addressed. The service manager at Bill Currie Ford looked into it and swears it was completed. I will be wary of this part just because of the confusion. More

by mlfollett Verified Customer Verified Customer

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Elder Ford repaired my vehicle under warranty per a customer satisfaction program for a throttle body is issue. No questions asked and did not try to upsell any repaired my vehicle under warranty per a customer satisfaction program for a throttle body is issue. No questions asked and did not try to upsell any unneeded service. Just took care of my concern and they were very professional. They called me about 2 or 3 hours after receiving my vehicle to inform me it was done. It was fixed right the first time and faster than I expected More

by No2 Verified Customer Verified Customer

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A shining example of excellent service! Excellent customer service has almost become a thing of the past, but in Elder Ford and Johanny you are going to find excellent Customer Service. . Excellent customer service has almost become a thing of the past, but in Elder Ford and Johanny you are going to find excellent Customer Service. ... "It is a pleasure to deal with a company that is so customer service oriented. "I want to personally thank you for your attention" More

by SIGNX99 Verified Customer Verified Customer

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Excellent service! The experience all around was perfect, very convenient uber experience and operating hours. This was very good for 9 to 5 work hours. service! The experience all around was perfect, very convenient uber experience and operating hours. This was very good for 9 to 5 work hours. More

by JOSH091 Verified Customer Verified Customer

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