Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa

Johany Trespalacios | Page 79

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7
890 Reviews

Dealership Experience

24 yrs, 6 mos

Industry Experience

24 yrs, 6 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.7

890 Reviews

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890 Reviews of Johany Trespalacios

June 02, 2018

Dealership Rating
Employee Rating

The best Thank for all your hard work and thank u to mike. And thanks to Damian olmo for always helping no matter what I’m there for. More

by AMILLJR2120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hennagir, Damian Olmo

June 01, 2018

Dealership Rating
Employee Rating

Excellent Johany always provides excellent customer service. I might have looked elsewhere for my escape when I purchased in 2016 but he is the reason why I pu More

by KGWEISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 01, 2018

Dealership Rating
Employee Rating

Warranty work done on my explorer I had a knocking noise and they thought it was one thing but it wasn’t that, and they worked hard to find the real issue and repaired it. They never g More

by NICHOLENEWMAN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Lee

May 31, 2018

Dealership Rating
Employee Rating

Good Communication My repair was extensive and required a week's work. Johany did a very good job keeping me up to date. He was very responsive to my questions and c More

by freeagent1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donnie

May 31, 2018

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with our Service Department. I'm so pleased to know that your repair went well. I hope that you recommend us to your family and friends in the future. Dan Sills

May 31, 2018

Dealership Rating
Employee Rating

Service Brought it in checked me in quickly called Uber and I was at the office quickly and return trip was quick and allowed me to get back to work More

by Cecilhhjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2018

Elder Ford of Tampa responded

Thanks for taking the time to share your opinion on our Service Department. Dan Sills

May 30, 2018

Dealership Rating
Employee Rating

A much better experience with Johany Would not want to to have anyone else help me with service than Johany. A great experience especially as my last visit was less than great with anothe More

by CHEERFULSPROUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 30, 2018

Dealership Rating
Employee Rating

Always excellent Service is always great love dealing with Johany Any Problems with my car he handled it very well and will return for future services Thanks Johan More

by D.BUCHELI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 30, 2018

Dealership Rating
Employee Rating

Blahhhh They didn't even adjust tire pressure with my oil change service... luckily I checked even though they claimed they did before I left... makes you sto More

by Aberg1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Fuchs, Jessica Riley

May 30, 2018

Elder Ford of Tampa responded

I want to extend our sincerest apologies concerning all the issues that you have faced when dealing with our Service Department. We pride ourselves in maintaining the highest quality standards for our customers. So, I hope you will give us an opportunity to discuss this further with you. 813-321-6710 Dan Sills

May 30, 2018

Dealership Rating
Employee Rating

servicedue I came in for car recall , works oil change, wipers were sticking-repaired, and Ithis is a us3d auto that had a letter missing on car make. service More

by EARLYFLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 30, 2018

Elder Ford of Tampa responded

We were delighted to receive your note, and were especially pleased to read your kind words about our dealership. It made me happy to know you feel we served you well. We too enjoyed getting to work with you and hope to help you in the future. Dan Sills

May 30, 2018

Dealership Rating
Employee Rating

Everyone was very helpful! I felt like I was being rushed away by johany when they couldn't find the problem with my door. when my truck door wouldn't open at all Toni made sur More

by ADRIANCHESTER35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toni

May 30, 2018

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with Toni. I'm so pleased to know that your follow-up visit went well. I hope that you recommend us to your family and friends in the future. Dan Sills

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