Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa

Johany Trespalacios | Page 80

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7
902 Reviews

Dealership Experience

24 yrs, 7 mos

Industry Experience

24 yrs, 7 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.7

902 Reviews

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902 Reviews of Johany Trespalacios

June 06, 2018

Dealership Rating
Employee Rating

Friendly and caring service people I had a general service done and that is where they found an issue in the oil pan. Had they had not spotted it, I possibly could have been broken all More

by kcfg007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 06, 2018

Dealership Rating
Employee Rating

Always friendly, always helpful You can’t go wrong bringing your vehicle to Elder. I don’t trust anyone else with service. They make the experience seamless and quick. More

by jill.a.alt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Hornak, Walt Hines

June 02, 2018

Dealership Rating
Employee Rating

The best Thank for all your hard work and thank u to mike. And thanks to Damian olmo for always helping no matter what I’m there for. More

by AMILLJR2120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hennagir, Damian Olmo

June 01, 2018

Dealership Rating
Employee Rating

Excellent Johany always provides excellent customer service. I might have looked elsewhere for my escape when I purchased in 2016 but he is the reason why I pu More

by KGWEISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 01, 2018

Dealership Rating
Employee Rating

Warranty work done on my explorer I had a knocking noise and they thought it was one thing but it wasn’t that, and they worked hard to find the real issue and repaired it. They never g More

by NICHOLENEWMAN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Lee

May 31, 2018

Dealership Rating
Employee Rating

Good Communication My repair was extensive and required a week's work. Johany did a very good job keeping me up to date. He was very responsive to my questions and c More

by freeagent1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donnie

May 31, 2018

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with our Service Department. I'm so pleased to know that your repair went well. I hope that you recommend us to your family and friends in the future. Dan Sills

May 31, 2018

Dealership Rating
Employee Rating

Service Brought it in checked me in quickly called Uber and I was at the office quickly and return trip was quick and allowed me to get back to work More

by Cecilhhjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2018

Elder Ford of Tampa responded

Thanks for taking the time to share your opinion on our Service Department. Dan Sills

May 30, 2018

Dealership Rating
Employee Rating

A much better experience with Johany Would not want to to have anyone else help me with service than Johany. A great experience especially as my last visit was less than great with anothe More

by CHEERFULSPROUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 30, 2018

Dealership Rating
Employee Rating

Always excellent Service is always great love dealing with Johany Any Problems with my car he handled it very well and will return for future services Thanks Johan More

by D.BUCHELI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 30, 2018

Dealership Rating
Employee Rating

Blahhhh They didn't even adjust tire pressure with my oil change service... luckily I checked even though they claimed they did before I left... makes you sto More

by Aberg1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Fuchs, Jessica Riley

May 30, 2018

Elder Ford of Tampa responded

I want to extend our sincerest apologies concerning all the issues that you have faced when dealing with our Service Department. We pride ourselves in maintaining the highest quality standards for our customers. So, I hope you will give us an opportunity to discuss this further with you. 813-321-6710 Dan Sills

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